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Manual handling

Manual handling

How much can you claim?

Minor Cases
£1,170-£4,450
Moderate Cases
£4,450-£14,500
Major Cases
£14,500-£88,000

Start your claim in 10 minutes

For a FREE, confidential, no-obligation assessment of your claim, simply complete this short form. We aim to call you back within 10 minutes.


Our accreditations

Making a manual handling claim

Straining a muscle or injuring your back at work may be caused not by an accident but by a lack of training in how to lift, carry and set down a load correctly. The way you lift, carry or support a load can result in pulling a muscle or putting your back out.

Manual handling causes over a third of all workplace injuries, according to the Health and Safety Executive (HSE), including all types of strains, sprains and muscle injuries to arms, legs, hands and feet. ‘Manual handling’ covers not just lifting and carrying but also lowering, pushing and pulling.

If any of these tasks is not carried out in the right way, you risk an injury that could need hospital treatment, physiotherapy, and time off work for weeks. In some cases, there can be long term pain, which can affect your ability to work in the same occupation or even to work at all.

The risk of a manual handling injury is not limited to building sites, warehouses or factories. You can just as easily strain a muscle or trap a nerve by carrying out a simple, routine lifting task if you work in an office, a shop or just about every type of working environment.

For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

The time limit on making a manual handling claim

It’s helpful if you’re quick to start a claim as the medical records and investigations will be readily available and the detail of the event will still be ‘fresh’ in your mind, which will help when putting your case together. There is also a three year time limit from the injury. Usually if you attempt to bring a claim after this date, it will be considered ‘statute barred’ or ‘out of time’ under the Limitation Act of 1980, Section 11. If you are within the time limit, or are unsure as to whether you fall within the time period allowed, you can speak to us and we’ll be able to advise you as best we can based upon the information you’re able to share with us.

After a free initial phone consultation, a solicitor can get a feel for your circumstances, the problems you face and consequences you’re having to live with. If they feel that something wasn’t done, that should have been, and your case should be investigated further, they will go on to request copies of your medical records, with your permission. We will tell you if we think you have a case that will succeed and equally importantly if we do no think we will tell you as soon as possible.

Throughout your claim, Your Legal Friend will help you every step of the way

  • Work for you with no upfront fees
  • No win, no fee - guaranteed
  • 95% success rate for personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • Help and support you with your claim
  • 30 years’ experience in work accident and illness compensation
I am very happy and satisfied with the settlement you achieved for me and the service was excellent and thank you very much

Mrs E. Swaffield

Our manual handling experience

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton.  Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team.  Together they have a wealth of experience in personal injury compensation.

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation.  Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualified solicitor, specialises in accidents at work, public liability and accidents abroad.  Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximim compensation you deserve.

Alison Saul
Director of Personal Injury

*Our No Win, No Fee agreement

Pay nothing if you lose your case, get maximum compensation if you win

Whatever the nature of your work accident or illness claim, we always seek the maximum level of compensation for our clients – and if your case is unsuccessful, we don’t charge you any fees. This is our guarantee for all standard work accident and illness claims.

With our no win, no fee guarantee, you pay nothing, unless you win your compensation claim. At that point you will only pay your insurance premium, if applicable, and the success fee, which will never be more than 25% of the amount you win.

Start your claim in 10 minutes

For a FREE, confidential, no-obligation assessment of your claim, simply complete this short form. We aim to call you back within 10 minutes.


For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

The manual handling claims process

Step 1 - Obtaining a full description of your accident

We need to understand as much as possible about your accident – how it happened and why, your injuries, what happened immediately afterwards, and how the accident has affected your life.

Step 2 - Obtaining your medical records

We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries, the treatment you received, and how long it will take you to recover.

Step 3 - Contacting the company responsible for your accident

Once we have decided who is responsible for your accident, we will inform them that you intend to claim compensation and send them the details you have provided.  We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response. 

Step 4 - Arranging your medical assessment

We will arrange for an independent clinician to evaluate the extent of your injuries and whether they will affect your ability to work in the short or long term.

Step 5 - Collating details of your financial loss

In addition to compensation for your injuries, you can claim for another other expenses you have incurred as a result of your accident, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.  

Step 6 - Providing you with our valuation of your losses

Once we have received all your medical reports, we can provide a valuation for y our injuries and associated losses.  We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.

Step 7 - Sending your valuation to the other party's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case.

Step 8 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.

Step 9 - Issuing Court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it. 

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!