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Manual handling

Manual handling claims

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0808 301 8622

  • Overview
  • Our Experts
  • See Our 10 Simple Steps

Straining a muscle or injuring your back at work may be caused not by an accident but by a lack of training in how to lift, carry and set down a load correctly. The way you lift, carry or support a load can result in pulling a muscle or putting your back out.

Manual handling causes over a third of all workplace injuries, according to the Health and Safety Executive (HSE), including all types of strains, sprains and muscle injuries to arms, legs, hands and feet. ‘Manual handling’ covers not just lifting and carrying but also lowering, pushing and pulling.

If any of these tasks is not carried out in the right way, you risk an injury that could need hospital treatment, physiotherapy, and time off work for weeks. In some cases, there can be long term pain, which can affect your ability to work in the same occupation or even to work at all.

The risk of a manual handling injury is not limited to building sites, warehouses or factories. You can just as easily strain a muscle or trap a nerve by carrying out a simple, routine lifting task if you work in an office, a shop or just about every type of working environment.

Your employer’s responsibility

Wherever you work, your employer owes you a duty of care and is responsible for your health and safety.

This means providing specific training or safety equipment designed to reduce the risk. A high risk job should be carried out using special lifting equipment, such as a mechanised hoist to prevent the risk of serious injury.

Your employer must:

  • Avoid hazardous manual handling operations so far as is reasonably practicable
  • Carry out a risk assessment
  • Inform you of any risks involved in the task
  • Provide proper training
  • Provide adequate manpower
  • Organise the work appropriately
  • Provide suitable lifting equipment if needed

If you are unable to work, you could suffer a loss of earnings, pension rights and affect your family’s standard of living. Further psychological harm and distress may follow.

How we can help

  • In-depth knowledge of workplace law and injury compensation
  • Expert guidance to help you make a successful claim
  • Help you with medical treatment, rehabilitation and your return to work
  • Ensure care and support services are available for the most serious injuries
  • Advise you on how to claim for DWP benefits to help you along the way
  • Skilfully manage your compensation claim to include:
    • Payment for the pain and suffering caused by your injury
    • Any financial losses you’ve incurred already, such as lost wages, travel and medical expenses
    • Any expenses you may need in the future.

Throughout your claim, Your Legal Friend will help you every step of the way

  • No win, no fee – guaranteed
  • Specialist team of personal injury solicitors
  • A wealth of knowledge and expertise
  • Advice, support and guidance throughout your claim
  • Over 30 years of experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of expert personal injury solicitors, call us now on 01515505228 (calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams.   A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton.  Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team.  Together they have a wealth of experience in personal injury compensation.

  • Injuries can be debilitating and disabling in both the short and longer term, interfering with your ability to work and enjoy life to the full. We are committed to helping you with rehabilitation and securing appropriate compensation to make your life a little easier.

    Alison Saul,
    Director of Personal Injury

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation.  Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualified solicitor, specialises in accidents at work, public liability and accidents abroad.  Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

Talk to us today

For an informal, confidential chat about making a claim with one of our expert personal injury solicitors, call us now on 0808 231 5461 (calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Personal injury – 10 simple steps to achieving your compensation

Here are the 10 easy steps to help you on your way to a personal injury claim today.

Step 1 - Obtaining a full description of your accident

We need to understand as much as possible about your accident – how it happened and why, your injuries, what happened immediately afterwards, and how the accident has affected your life.

Step 2 - Obtaining your medical records

We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries, the treatment you received, and how long it will take you to recover.

Step 3 - Contacting the company responsible for your accident

Once we have decided who is responsible for your accident, we will inform them that you intend to claim compensation and send them the details you have provided.  We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response. 

Step 4 - Arranging your medical assessment

We will arrange for an independent clinician to evaluate the extent of your injuries and whether they will affect your ability to work in the short or long term.

Step 5 - Collating details of your financial loss

In addition to compensation for your injuries, you can claim for another other expenses you have incurred as a result of your accident, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.  

Step 6 - Providing you with our valuation of your losses

Once we have received all your medical reports, we can provide a valuation for y our injuries and associated losses.  We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.

Step 7 - Sending your valuation to the other party's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case.

Step 8 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.

Step 9 - Issuing Court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it. 

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time.  Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.