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Defective equipment

Defective equipment claims

For a confidential chat, call one of our experts today

0808 301 8622

  • Overview
  • Our Experts
  • See Our 10 Simple Steps

The last thing you expect when you go to work is to suffer a serious accident caused by a machine or equipment that is not safe or working properly.

But you could be one of the many machine operators who are forced to use equipment everyday that is worn or faulty and places you at constant risk of losing a finger, a limb or even suffering a fatal injury.

The problem of defective equipment is not confined to any one industry yet injury rates for those who work with plant, machinery, processing or on an assembly line are often shown to be significantly higher than average.

Your employer’s responsibilities

Your employer is responsible for ensuring vital safety items, such as machine guards and STOP controls, are permanently and securely fitted to the equipment. As a machine operator, you should have been given full training and instructions on what to do if the equipment fails to work, jams or needs to be shut down quickly in an emergency to prevent further serious injury.

Work equipment is considered defective if it does not work as intended and if the defect causes you an injury. Even if the equipment was recently serviced and well maintained, your employer can be held responsible for any injuries you have suffered as a result of defective equipment.

In many cases, it can be shown that an employer has failed in a duty of care to provide:

  • Regular risk assessments
  • Routine safety inspections and equipment maintenance
  • A safe system of work put into place
  • Appropriate training to correctly operate the equipment

How we can help

  • In-depth knowledge of workplace law and injury compensation
  • Expert guidance to help you make a successful claim
  • Help you with medical treatment, rehabilitation and your return to work
  • Ensure care and support services are available for the most serious injuries
  • Advise you on how to claim for DWP benefits to help you along the way
  • Skilfully manage your compensation claim to include:
    • Payment for the pain and suffering caused by your injury
    • Any financial losses you’ve incurred already, such as lost wages, travel and medical expenses
    • Any expenses you may need in the future.

Throughout your claim, Your Legal Friend will help you every step of the way

  • No win, no fee – guaranteed
  • Specialist team of personal injury solicitors
  • A wealth of knowledge and expertise
  • Advice, support and guidance throughout your claim
  • Over 30 years of experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of expert personal injury solicitors, call us now on 01515505228 (calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams.   A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton.  Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team.  Together they have a wealth of experience in personal injury compensation.

  • There are many people injured in accidents each year through no fault of their own and the circumstances will be difference in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximim compensation you deserve. 

    Director of Personal Injury,
    Alison Saul

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation.  Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualified solicitor, specialises in accidents at work, public liability and accidents abroad.  Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

Talk to us today

For an informal, confidential chat about making a claim with one of our expert personal injury solicitors, call us now on 0808 231 5461 (calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Personal injury – 10 simple steps to achieving your compensation

Here are the 10 easy steps to help you on your way to a personal injury claim today.

Step 1 - Obtaining a full description of your accident

We need to understand as much as possible about your accident – how it happened and why, your injuries, what happened immediately afterwards, and how the accident has affected your life.

Step 2 - Obtaining your medical records

We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries, the treatment you received, and how long it will take you to recover.

Step 3 - Contacting the company responsible for your accident

Once we have decided who is responsible for your accident, we will inform them that you intend to claim compensation and send them the details you have provided.  We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response. 

Step 4 - Arranging your medical assessment

We will arrange for an independent clinician to evaluate the extent of your injuries and whether they will affect your ability to work in the short or long term.

Step 5 - Collating details of your financial loss

In addition to compensation for your injuries, you can claim for another other expenses you have incurred as a result of your accident, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.  

Step 6 - Providing you with our valuation of your losses

Once we have received all your medical reports, we can provide a valuation for y our injuries and associated losses.  We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.

Step 7 - Sending your valuation to the other party's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case.

Step 8 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.

Step 9 - Issuing Court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it. 

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!