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Bus accident claims &
bus passenger compensation

How much can you claim?

Minor Cases
£1,170-£4,450
Moderate Cases
£4,450-£14,500
Major Cases
£14,500-£88,000

Start your claim in 10 minutes

For a FREE, confidential, no-obligation assessment of your claim, simply complete this short form. We aim to call you back within 10 minutes.


Our accreditations

Claiming for a bus accident

After a bus accident, it can be a difficult and confusing time.

Statistically speaking passengers on a bus are less likely to be injured than those people travelling in a car or van. Whilst buses are a safer way of travelling than other types of motor vehicle, it is a fact of life that occasionally accidents do happen.

If you were a passenger on a bus and suffered an injury as a direct result of the negligent driving of the bus driver, it is very likely you will be able to make a successful claim for compensation against the bus company.

Bus operators have a duty of care to their passengers to ensure their safety, but if they fail in this then we're here to help you. Even if the accident was not the fault of the bus driver, then a claim could be made against the motorist who was responsible for causing the accident.

For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

The time limit on making a bus accident claim

It’s helpful  if you’re quick to start  a claim as the investigations will be readily available and the detail of the event will still be ‘fresh’ in your mind, which will help when putting your case together. There is also a three year time limit from the accident. Usually if you attempt to bring a claim after this date, it will be considered ‘statute barred’ or ‘out of time’ under  the Limitation Act of 1980, Section 11. If you are within the time limit, or are unsure as to whether you fall within the time period allowed, you can speak to us and we’ll be able to advise you as best we can based upon the information you’re able to share with us.

After a free initial phone consultation, a personal injury solicitor can get a feel for your circumstances, the problems you face and consequences you’re having to live with. If they feel that something wasn’t done, that should have been, and your case should be investigated further,  they will  go on to request copies of records, with your permission. We will tell you if we think you have a case that will succeed and equally importantly if we do no think we will tell you as soon as possible.

Throughout your claim, Your Legal Friend will help you every step of the way

  • Specialist team of personal injury solicitors
  • A wealth of knowledge and expertise
  • Advice, support and guidance throughout your claim
  • No win, no fee – guaranteed
  • Over 30 years’ experience in personal injury compensation
I found your service very helpful and the staff very friendly. I would recommend you to everyone I know who needs help. Thank you so much.

Mrs L Allen, Cambridgeshire

Our bus accident claims experience

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams.   A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton.  Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team.  Together they have a wealth of experience in personal injury compensation.

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation.  Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualified solicitor, specialises in accidents at work, public liability and accidents abroad.  Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

If you’d like advice as to whether you might be able to pursue a road accident claim, either call our freephone number or submit your details through the form on this page and we’ll be in touch to schedule a phone call at a time that’s convenient for you. If you decide that you’d like to start a claim, one of our personal injury lawyers will be able to tell you whether you can enter into a No Win, No Fee agreement*, meaning that in the event that your claim is unsuccessful, you won’t have to pay any legal costs so there’s no financial risk to you.

There are many people injured in accidents each year through no fault of their own and the circumstances will be difference in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximim compensation you deserve.

Alison Saul
Director of Personal Injury

*Our No Win, No Fee agreement

Pay nothing if you lose your case, get maximum compensation if you win

Whatever the nature of your bus accident claim, we always seek the maximum level of compensation for our clients – and if your case is unsuccessful, we don’t charge you any fees. This is our guarantee for all bus accident claims.

With our no win, no fee guarantee, you pay nothing, unless you win your compensation claim. At that point you will only pay your insurance premium, if applicable, and the success fee, which will never be more than 25% of the amount you win.

Start your claim in 10 minutes

For a FREE, confidential, no-obligation assessment of your claim, simply complete this short form. We aim to call you back within 10 minutes.


For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

The bus accident claims process

Step 1 - Getting you back on the road

To minimise the inconvenience caused by your accident, we immediately arrange for a like-for-like hire car or motorbike for you to drive until yours is repaired. Unfortunately we can't provide replacement cycles. 

Step 2 - Assessing the damage to your vehicle

We send an engineer to assess the damage and determine what needs to be done to get your vehicle repaired as quickly as possible.  Once you have approved the engineer’s report, we can get on with the repair.

Step 3 - Arranging your medical assessment

We arrange a medical appointment for you so that an independent clinician can assess your injuries and evaluate whether they will affect your ability to work.  

Step 4 - Updating you on the other driver's admission of liability

We send details of your claim to the other driver’s insurance company for them to evaluate.  If the other driver does not admit liability, we will send you details of their version of events for you to comment on.

Step 5 - Valuing your losses

Once we have received your medical report, we will send this to you along with a valuation for your injuries and any associated losses.  You then need to complete and sign the medical slip and schedule of losses and return them to us along with proof of these losses, such as invoices, payslips etc.

Step 6 - Sending your valuation to the other driver's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case.

Step 7 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate.  So we text and email you to keep you up to date with our progress.

Step 8 - Issuing court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it.

Step 9 - Confirming your claim has been successful

Once your hearing has taken place, we will text and email you to let you know the outcome.  In over 95% of cases, it’s good news!

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!