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Estate agents

Estate agents negligence claims

For a confidential chat, call one of our experts today

0808 159 6456

  • Overview
  • Our Experts
  • See Our 10 Simple Steps

Buying, selling and leasing property are among the most important financial transactions anyone will make in their lifetime – so being able to rely on your estate agent to represent your best interests professionally is crucial in achieving the best outcome. 

But unfortunately, there are occasions when estate agents are negligent, which could see their clients lose out financially. If you think your estate agent has acted negligently with regards to your property, we could help you to pursue a professional negligence claim against them. We’ll attempt to prove that the estate agent had a duty of care to you and, through their negligent actions, caused you a financial loss.

Example of professional negligence by estate agents

  • The agent offering a property for sale far below the market value
  • The agent failing to provide advice based on a fast-changing property market
  • Errors made in a role as a letting agent
  • Offering legal advice outside the limit of their professional competence

If you think your estate agent has been negligent in the sale, purchase or lease of your property, our experienced solicitors will help you secure the compensation you deserve.

Throughout your claim, Your Legal Friend will help you every step of the way

  • Specialist team of professional negligence solicitors
  • A wealth of knowledge and expertise
  • Advice, support and guidance throughout your claim
  • Over 30 years’ experience in compensation claims

Talk to us today

For an informal, confidential chat about making a claim with one of our expert professional negligence solicitors, call us now on 0808 159 6456 (calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Claire Critchley

Our Financial, Property and Professional Claims team is headed by senior solicitor Claire Critchley who has over 10 years experience dealing with complex legal claims against a variety of professionals including surveyors, architects, estate agents and solicitors, in addition to dealing with financial disputes involving mis-sold mortgages and interest rate swaps. Claire also has significant past experience in representing large companies and financial institutions in a range of different legal service areas including breach of contract, debt recovery and insolvency litigation. Claire is currently leading the pursuit of a group claim in relation to a £2 million property investment case known as Enterprise House in Leicester.

  • This is not about a claims culture. We just want to defend the rights of the people who are suffering because of this.

    Claire Critchley,
    Head of Professional Negligence

Patricia Murphy

Patricia has 6 years of file-handling experience in litigation and currently has responsibility for a mixed case load including property related legal negligence claims, claims against architects and contract disputes. Highlights for Patricia have included conduct of high value multi-track cases, with the value of damages awarded often exceeding £100,000. Patricia also has significant experience handling a range of personal injury disputes.

Chris Tetzlaff

Chris has over 6 years of experience as a litigation file-handler and currently has responsibility for a mix of disputes involving legal negligence, contract disputes and housing disrepair.  Chris also has significant experience in and knowledge of personal injury litigation. Past highlights have included working extensively with leading Counsel on a number of catastrophic injury and fatal accident claims worth between £250,000 - £2,000,000 involving forensic accident reconstruction and complex, life-changing injuries including brain injury, amputation and severe psychological trauma.

Catherine Donnelly

In early 2015, Catherine began working in the firm as a paralegal whilst completing the Legal Practice Course. In January 2017, she became a Trainee Solicitor and is currently completing her third seat. She has also completed seats in Group Litigation and Residential Conveyancing. Outside of work, Catherine is an enthusiastic baker who loves to paint. She is a regular contributor to fund raising events for Cancer Research UK and Macmillan Cancer Support charities. She is also a passionate member of the National Trust, and loves to spend her time visiting various locations throughout the UK.

Aileen Wood

Aileen joined the firm in 2012 as a Legal Assistant in the Group Litigation Department.  She joined the Professional Negligence team a couple of years later where she is now a Paralegal having completed a 12 month internal development programme. Aileen enjoys taking part in charity events such as her most recent event, Hell Runner. She also loves spending time with her family which includes her fiancé and two step children. Most of all, she loves everything relating to Christmas.

Kathy McQuillan

Kathy has been a Legal Assistant in the Professional Negligence team since joining the firm in December 2016. She also completed her Law Degree in 2016 and is currently undertaking the Legal Practice Course. Outside of work, Kathy enjoys spending time with her family.

Professional negligence – 10 simple steps to achieving your compensation

For most people, a compensation claim isn't an everyday occurrence so here is a brief explanation of how we manage your claim and the 10 steps we both need to go through.

Step 1 - Understanding what went wrong

Our initial in-depth discussion with you helps us collect important information about your claim, such as what you feel went wrong, the financial or other losses this caused you and when you first found out about this. 

Step 2 – Reviewing relevant documents

We’ll review all your documents and other information, including any that the professional holds,   which will then enable us to give you our expert opinion on the strength of your case and the likely value of your claim. 

Step 3 – Obtaining an initial response to your grievance

If your case is strong enough to proceed, we’ll send a Preliminary Notice to the professional involved, setting out the basis of your grievance and the claim you are intending to make.  The professional then has 21 days to respond. 

Step 4 – Sending the Letter of Claim

Once we receive a response, we’ll prepare the detailed Letter of Claim and send it to the professional, along with any relevant documents that support your case.  This letter will set out the facts upon which your claim is based, the allegations against him or her, an explanation of how this has caused you loss, the estimated value of this loss and details of how this has been calculated. 

Step 5 – The professional’s detailed response

The professional has 3 months to investigate and fully respond to our letter.  They must provide their answers to the allegations you have made, identify which they admit or deny, send us copies of any documents they wish to rely on, and provide details of any further information needed from you.

Step 6 – Taking a detailed statement

We will work with you to draft a detailed, accurate statement in your own words about your claim and the losses that you are now looking to claim for.  We may also need to take witness statements from other people who can support your case – for example your family members. 

Step 7 – Obtaining experts’ reports

Depending on the nature of your claim, we may need to engage one or more experts to provide a report to support your case - for example, if you have long term injuries.  Once the experts’ reports have been received and agreed by you, we will send a copy to the professional you are claiming against.

Step 8 – Issuing court proceedings

If your case has not been settled, we may need to issue court proceedings against the professional so we will deal with all the detailed court processes on your behalf.

Step 9 – Attending your court trial

If your case does go to trial, you will need to attend the hearing, together with any other witness and possibly the experts we instructed in the case.    If the judge decides that the professional was negligent, the judge will decide on the amount of compensation you will receive for your losses. The defendant will usually be ordered to pay us the costs we have incurred in preparing your case, including court fees and expert reports.

Step 10 – Awarding your compensation claim

If you are successful in your case, we will agree a date by which your compensation will be paid to us so that we can pay your compensation to you as quickly as possible.

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get your file of papers from the professional and any expert reports required, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time.  Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.