Call me back

NHS claims & compensation

NHS claims & compensation

How much can you claim?

A 41 year old man was underwent a transplant procedure where he was mistakenly given a cancerous kidney, forcing him to undergo dialysis and radiotherapy. He was awarded:


Start your claim in 10 minutes

For a FREE, confidential, no-obligation assessment of your claim, simply complete this short form. We aim to call you back within 10 minutes.

Our accreditations

NHS medical negligence claims

Medical negligence whilst uncommon can have a big impact on your life and wellbeing.

We rely on the NHS to provide care for us and our families throughout our lives, from dental care and vaccinations through to birth and health emergencies. We place our trust in the professionals of the NHS and the pride the UK has in this institution is well deserved. While NHS staff perform their duties brilliantly in the vast majority of cases, there are some instances when things don’t go to plan; mistakes are made, symptoms are missed and illnesses go undiagnosed.

NHS clinical negligence can be experienced in many different ways, depending upon how you’ve interacted with the organisation. From GP visits and routine checkups, to emergency care and cancer treatment, the NHS handles millions of patients every year, which unfortunately means many ways in which you could be let down. When faced with medical negligence, many clients feel unsure about whether their lives will return to normal, or if they face a constant life-long battle. Despite this, there is often a feeling that there is ‘nothing to be done’ or that, due to stretched resources, we have to accept that these mistakes can happen.

The most commonly experienced NHS negligence claims are where patients experience delayed diagnosis or treatment which often leads to their condition worsening. NHS misdiagnosis is also quite common, meaning treatment may be unsuitable or unnecessary, and medical injury can occur, where an avoidable mistake is made during a procedure. Every case is unique and we promise to guide you through the process of making an NHS claim, ensuring you know what’s happening every step of the way, while making the process as easy for you as possible.

The NHS is the most relied upon medical service in the UK, providing medical care at every stage of your life, but it doesn’t mean mistakes made during your care should be ignored. Our team of expert solicitors have worked on many clinical negligence claims against the NHS, and will bring compassion and understanding to you and your case. We have also worked on behalf of families who have lost loved ones due to NHS negligence, so if you are looking to sue the NHS for negligence on behalf of a friend or relative, we can help you through this process.

Due to the potentially life-altering changes medical negligence can cause, we never underestimate the psychological affects you may have experienced, and will do our best to provide the support you need. So, if your health has been affected by poor care, errors or misdiagnosis, and you wish to seek compensation from the NHS for negligence and the cost of your ongoing treatment and care, contact us for a free phone consultation.

For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

The time limit on NHS claims

If you believe you have a claim against the NHS, it’s always beneficial to start the process as soon as possible. Your medical records and investigations will be more readily available, and your ability to recall the events will be clearer in your mind - all of which will help when we put your case together.

It’s more common than you might think for people to search for “suing the NHS time limit”, By law, there is a three year time limit from the negligent treatment or from your ‘date of knowledge’, when you learned that a mistake on your medical professional’s part led to your current pain or suffering. Attempting to make a claim after the 3 years will often mean your case is considered ‘statute barred’ or ‘out of time’ under the Limitation Act of 1980, Section 11.

If you are unsure if you’re within this time period, you can contact us and we will advise you on your case based upon the information you provide us. After this free initial phone consultation, one of our NHS compensation solicitors will study your case, getting a feel for your circumstances, the problems you’re facing and the consequences of your injury. If they feel that the NHS service you accessed didn’t do something, or missed something that they shouldn’t have, they will go on to request copies of your medical records, with your permission. We will then tell you if we believe you have a NHS misdiagnosis compensation claim that will succeed or not.

Throughout your NHS claim, Your Legal Friend will help you every step of the way

  • Specialist team of NHS medical negligence solicitors
  • A wealth of knowledge and expertise
  • Advice, support and guidance throughout your claim
  • No win, no fee – guaranteed
  • Over 30 years’ experience in personal injury compensation
I am very happy and satisfied with the settlement you achieved for me and the service was excellent and thank you very much

Mrs E. Swaffield

Our NHS medical negligence experience

With years of medical negligence experience, our legal team has worked on a variety of NHS malpractice cases, so we understand what a difficult decision it can be to make a claim against the NHS.

That’s why we are committed to guiding you through every step of the claims process, making it as easy as possible for you by providing updates and reminders, if you need. We ensure your claim is handled with care and professionalism at every stage by our experienced NHS claims solicitors, who will work alongside medical experts to guarantee the best results for you and your family.

Our medical negligence team is headed by medical lawyer Laura Morgan who has a wealth of experience in leading complicated, high value medical negligence cases.

If you would like us to advise you as to whether you can pursue an NHS claim, please call our freephone number or submit your details via the online form and we will contact you to schedule a free initial phone consultation at a time that suits you. If you decide that you want to proceed with a claim, one of our NHS malpractice lawyers will be able to tell you whether you can enter into a No Win, No Fee agreement*, meaning that in the event that your claim is unsuccessful, and you have co-operated fully with us throughout, you won’t have to pay any legal costs so there’s no financial risk to you.

The effects of medical negligence can be devastating for the individual and their families, so securing appropriate compensation for them as quickly as possible is our top priority.

Laura Morgan
Director of Medical Negligence

*Our No Win, No Fee agreement

Put simply – you pay nothing if you lose your case, and get maximum compensation if you win.

Whatever the nature of your NHS claim, we always seek the maximum amount of compensation for you – and if your case is unsuccessful, we don’t charge you any fees. This is our guarantee for all standard NHS malpractice cases.

With our no win, no fee guarantee, you pay nothing, unless you win your compensation claim. At that point you will only pay your insurance premium, if applicable, and the success fee, which will never be more than 25% of the amount you win. However, in some cases, such as those involving Cerebral Palsy, you won’t pay a success fee; instead this will be covered by NHS Litigation Authority payouts.

No Win, No Fee Solicitors

Start your claim in 10 minutes

For a FREE, confidential, no-obligation assessment of your claim, simply complete this short form. We aim to call you back within 10 minutes.

For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

Frequently asked questions

What is NHS medical negligence?

The NHS treats millions of people every year, and in the majority of cases this goes exactly to plan with patients receiving the high standards of care expected. On rare occasions, things go wrong and mistakes are made, resulting in avoidable illness, injury and death. These mistakes are what we call NHS medical negligence.

While there’s no exact and explicit definition of medical negligence, it can generally be explained as a situation in which a medical professional provides improper or substandard care which later results in illness or injury. They may not have carried out their medical obligations and responsibilities correctly leading to your medical neglect, which could have been avoided if they had provided the right standard of care.

Quite often, the basic legal test for medical negligence in the NHS, and other healthcare providers, is known as the Bolam test – the result of a direction handed down by the judge McNair J in the case of Bolam v Friern Hospital Management Committee:

'A doctor is not guilty of negligence if he has acted in accordance with a practice accepted as proper by a responsible body of medical men skilled in that particular art’. McNair J, 1957

This is usually interpreted as a medical professional is not guilty of negligence if another professional would have acted in the same way under similar circumstances. However, the Bolitho test may also be applied. In this case, rather than asking ‘what would the majority have done?’, we ask ‘what should have been done?’ In the eyes of the law, defence can’t then rely on what the majority would have done if the procedure itself is indefensible.

If you feel you have experienced medical neglect and wish to sue the NHS, you must be aware that while you may receive compensation for your illness or injuries. It does not necessarily mean you will receive an apology or that medical processes and procedures will change, even though there have been efforts made to build better points of contact for patients, such as the NHS PALS. It also doesn’t guarantee that the medical professional responsible will be disciplined or struck off. Seeking a NHS compensation claim is about getting recognition for the suffering and pain you have experienced, and ensuring you get the right financial help to live as normal a life as possible.

How to make a claim against the NHS for negligence

If you decide to make a claim against the NHS, you can always try to handle it yourself, or you can discuss your situation with one of our NHS claims solicitors who would handle the case on your behalf if they believe it can succeed.

Whatever your decision the method of how to sue the NHS is similar in both; the circumstances need to be thoroughly investigated and substantiated in a way that looks to prove the fault lies with the medical professional. Our knowledge of the process can help ensure you attain the greatest level of compensation appropriate to your circumstances.

If you do decide to use a solicitor and choose Your Legal friend, your claims process will start with a free telephone consultation. These can last anywhere up to an hour, depending upon the complexity of your case as we will seek to determine what happened to you, why you feel you suffered negligence at the hands of the NHS and what medical treatment you did or didn’t receive. If we feel something doesn’t sound right, or there has very obviously been an issue, we may ask your permission to request your medical records from the hospital, GP or trust in question, so we can investigate further. If we then find evidence of malpractice or negligent care, we will contact you to ask if you would like to proceed with your claim.

At this point, it is entirely your decision if you wish to claim or not. If you agree to continue you can sign up to a Conditional Fee Agreement (CFA) on a ‘no win, no fee’ basis. If your NHS claim is unsuccessful, you’ll pay nothing, so there’s no risk to you. If your claim is successful, depending upon the severity, you will be charged 25% of your damages, plus the cost of an ATE premium to insure you against any unexpected costs and challenges during the course of the claim. There are some medical cases however where there might not be a deduction, such as with cerebral palsy cases, but you’ll be made aware of any potential deductions from the outset.

Can I sue the NHS?

If you have experienced medical negligence because of any service under the NHS, including GP or dental treatment, you may be eligible to make a claim. If you make a claim, the NHS is represented by the NHS Resolution (formerly the NHSLA), a legal body that deals with all claims made against the NHS. So, in summary, suing the NHS is possible, and there is a professional body ready to deal with it on their behalf.

Stories of the NHS being under pressure are published regularly and many people believe that the number of claims being made is huge, particularly because the budget for the operation of NHS Resolution and the NHSLA increasing from £26 billion in 2014 to £65 billion in 2017. All of this makes it very difficult to say “I want to sue the NHS”, and we understand that predicament.

However, of all the people that use the NHS, as few as 0.005% make a claim for negligence, and of that small amount 44.2% never receive any damages. Those few that do claim go through the process for unique and very personal reasons with supporting themselves and their families often a major one. Other reasons include pursuing changes to procedure, seeking an apology, or trying to ensure staff ‘face the music’, but these outcomes cannot be promised by pursuing compensation from the NHS, it’s likely you could win your case but not achieve any of these other goals.

We understand how difficult it can be to make the decision to claim NHS compensation, but no one should have to suffer the physical, psychological and financial aftermath of clinical negligence simply because it was the NHS that failed them. If you would like to talk to us about a no win, no fee NHS negligence claim in order to understand the process or to help get better informed on your decision to pursue a claim, please contact us for a free telephone consultation.

Should I sue the NHS?

‘Suing’ for medical negligence is much the same as pursuing a claim. In either case, making a claim against the NHS is your choice and you should only do so if you really want to. We will never pressure you into making a claim you don’t want. What our NHS claim advisors will do is advise you if your claim is likely to be successful or not.

You may also be concerned about making a claim because of reports by the media stating that claims are putting a strain on the NHS, with the belief that these claims are crippling the NHS and may be leading to more accidents and injuries. However, of the millions of people treated every year as few as 0.005% make a claim against the NHS, and of that small number, only 44.2% ever see any damages awarded to them.

If you are trying to cope with illness or pain that you believe was caused by NHS negligence, it may be worth asking yourself whether you’re willing and able to accept financial insecurity, and possible lifelong health complications, without support for the rest of your life, simply because the negligent party was the NHS. We understand that making the decision to take such action against the NHS is a difficult one, and we will do all we can to make this easy for you.

For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

Where does NHS compensation come from?

The NHS is funded by taxation, there’s no way to get around that. Money allocated by the government to the NHS goes into making it operate, including the operating costs of the NHSLA and NHS Resolution, which includes NHS negligence payouts. These are the bodies that deal directly with claims made against the NHS and are given a cut of the funding which is allocated to the NHS each year.

However, healthcare professionals are also protected by indemnity insurance against medical negligence claims, as detailed in The Health Care and Associated Professions (Indemnity Arrangements) Order 2014. This protects them from losing their savings or home, as the insurance will pay for associated costs and damages if the claim is successful.

When faced with making a claim for NHS compensation, many people feel they shouldn’t, because it is seen as a British institution, and in recent years has struggled due to underfunding. However, if you face hardship or ongoing difficulties due to an injury it may be worth considering taking those steps. The size of the NHS as an institution may also be something to consider; whether your claim to support yourself and your family from financial insecurity will make much of a material difference to them, given the scale of their funding which they set aside for NHS compensation payouts.

We understand how difficult it can be to make the decision to move forward with a claim, but no one should have to suffer the aftermath of clinical negligence because the NHS has failed them personally.

Can you sue the NHS for negligence?

Yes. One of the primary reasons people seek our help is for negligence claims against the NHS. Negligence is a term that covers a lot of different types of claim including those for injury, misdiagnosis, delayed treatment and incorrect treatment. Whether or not you have a solid claim that can progress to an NHS lawsuit can only be determined by a proper investigation of your case by our NHS solicitors. If they believe you have a good chance at successfully suing the NHS for negligence, they will inform you and ask if you’d like to proceed. We will ask permission to request your medical files if you agree to continue the case, and depending on the type of negligence you have experienced, you may meet one of our experienced medical experts who will determine the affect your injury will have moving forward. All of this is put together to form your case, with the ultimate aim of gaining appropriate compensation from the NHS for negligence.

It is worth being sure who you are pursuing a claim against, as certain parts of the NHS are contracted out, such as GP services and dental treatment. If you believe you may be looking for GP negligence claims compensation, dental negligence claims compensation or are unsure where your claim falls, we can assist you with this.

What can you sue the NHS for?

The NHS touches the lives of nearly every single person living in Britain, and is trusted explicitly by everyone accessing its care, whether we interact with a GP, dentist, hospital staff or community nurse. While the vast majority of our interactions are, if not successful and positive, are at least adequate, there are a very small minority of people who experience problems such as delayed diagnosis, misdiagnosis or injury. It is these people we seek to help, for whom claiming compensation from the NHS is the only way forward.

If you have encountered any serious NHS mistakes in the course of your treatment, with whichever service, and have decided that suing the NHS for medical negligence is the course of action you wish to take, we can help. Whether you are looking for NHS neglect compensation or misdiagnosis compensation, it is likely that you can pursue you claim as long as it meets certain criteria, which we will inform you of once we have a clear picture of what happened to you.

Within our free initial telephone consultation we can discuss your individual situation and then advise you if pursuing an NHS claim is going to be successful. These phone calls can take up to an hour or more depending on the complexity of your case, after which, if we feel there is cause for a claim against the NHS, we may ask your permission to request your medical files. Your case will be reviewed by our experienced NHS claims solicitors and we will always keep you up-to-date with the progress of any claim, and will ensure the process runs as smoothly as possible.

When should I make an NHS claim?

At the point in which you discover that you or a loved one have suffered negligence because of the NHS, you should report it and begin to seriously consider getting in touch with a solicitor. The reason in which we advise this is because there is an NHS negligence claims time limit of 3 years from when you discover your injury, or evidence of it. This is known as the ‘date of knowledge’ and is defined in the Limitation Act as the date when you found out or ought to have known:

  • That the injury in question was significant.
  • That the injury was at least partially attributable to the accident or negligent treatment which is the subject of the compensation claim.
  • The identity of the defendant.

We understand that it can be extremely difficult suing the NHS for misdiagnosis or negligence when you and your family are going through such a stressful time. Talking to solicitors is probably the last thing on your mind, but in order to ensure you can pursue your case, you’ll need to start as soon as you are able. Starting quickly means your medical files and investigations are going to be easier to retrieve and the events will be fresh in your mind, all of which may help resolve your claim more quickly.

There are exceptions to this rule in the case of claims involving children and accidents involving fatalities.

Child claims

The law states that in the event that someone under the age of 18 suffers as a result of medical negligence or clinical malpractice, they have three years from the date of their 18th birthday to pursue a claim. In many cases a parent will pursue a claim on their child’s behalf before they reach this age, but this does not affect the start of the limitation period.

Fatal medical accidents

In the event that you lose a loved one due to medical negligence, the law provides an exemption. In these cases, the date of limitation will run from the date of death, rather than when the accident occurred, even if there is a long time period between the negligence and their passing.

Can I sue the NHS after 3 years?

The Limitation Act 1980 sets the time limit for claims at 3 years. The 3 years begins from your ‘date of knowledge’, which is the date where you first found out about the negligence by the NHS staff that led to your injury. It may also be the date you found out your diagnosis had been delayed, or that you had been misdiagnosed. This 3 year time limit applies to all NHS negligence cases.

If you do not claim within the set time period, your claim will be considered ‘statute barred’ or ‘out of time’ and will unfortunately not be taken further. There are two exceptions to this rule, in the case of children and if the negligence directly led to a fatality. In these cases suing the NHS for negligence is still possible as the date of knowledge is considered to be from the date of the child’s 18th birthday, and in the case of fatalities, from the date of death.

If you are unsure of the date of knowledge for your case, or are unsure how the Limitation Act applies to you, we can work with you to find out if you have a claim for NHS compensation and if you can pursue it. The process starts with a free telephone consultation with one of our advisers at whatever time is best for you.

Where do I report NHS malpractice?

If you are considering pursuing a claim against the NHS, then you’ll have probably already followed the NHS complaints procedure. For many people, pursuing a claim is not only about being compensated but also making the NHS aware of problems, possibly changing procedure or getting an apology. However, you must be aware that when you pursue an NHS claim or make a complaint, an apology or change in procedure is not something that can be guaranteed. It is possible your actions will help towards improvements but you must be prepared for nothing to come of it. For those who don’t wish to make a complaint or a claim to try and encourage change, NHS PALS would be the best point of contact for you; they will give you advice, listen to concerns and try to improve your relationship with your medical team.

When you make a complaint, file a claim, or report malpractice, you bring it to the authority ultimately responsible for overseeing your care or treatment. This could be a GP practice, a dental practice, an NHS trust or the Clinical Commissioning Group (CCG) that looks after a number of trusts. Because of the size of the NHS and its structure, until you begin the complaints or claims process, you may not know who you will be dealing with. This can be intimidating, especially if you find yourself pursuing CCG or NHS trust complaints, but we will keep you informed as we move through the process.

As with claims, complaints have a time limit set on them and the NHS recommends filing any complaints within 12 months of the incident, and you will have it acknowledged within 3 working days. This does not mean you will have a response to your complaint quickly, as the NHS complaints procedure can be very long, but they aim to respond within 6 months. It is worth noting that NHS Wales and NHS Scotland complaints will be handled in the same way as NHS England complaints.

Making a complaint can also help with your claim against the NHS for negligence, as this often means the NHSLA or NHS Resolution will have a record of it and are aware of your case, potentially moving you through the process of claiming a little quicker. The 12 month time limit for complaints does not apply to making an NHS compensation claim, the limit on this is 3 years, so do not be put off seeking help if you’ve faced medical negligence of any sort within the NHS.

For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

How to complain about the NHS

Complaining about the NHS is a common thing people want to do before even considering a negligence claim, and often the steps taken as a result of the complaint will be enough for many. The first place you will register your complaint against the NHS is with PALS, which is the Patient Advice and Liaison Service. They handle NHS complaints and any other issues you may have with staff or your treatment, but they don’t deal with GP complaints or dental complaints as NHS PALS only operates within hospitals. They are generally considered your first port-of-call when you first think you have issues with your treatment, however, it is not a mandatory part of the claims or complaints process. PALS is a very different part of the NHS to NHS Resolution, although they could refer you to them, so you should never deal with any NHS lawyers in your interactions with them.

NHS PALS will attempt to rectify any problems you have by discussing your treatment or advising you on it, but they can also provide information on the NHS complaints policy and how to get help doing so, if needed. It is worth remembering that contacting PALS or making a complaint are not the same as making a claim, and any action taken by, or with, them does not mean that you will be unable to make a claim for NHS compensation.

What is NHS PALS?

PALS stands for Patient Advice and Liaison Service and they are designed to be a place any patient can turn to for advice or information on their healthcare; this includes concerns that you may have experienced medical negligence. For some, the advice the NHS PALS offers is enough to satisfy any concerns you have over treatment decisions or any problems that have arisen, but for others this isn’t enough and they decide to take things further. If you decide to make a complaint, you can’t make one through NHS PALS,  they can give you advice on how to do so and what you might expect from the process. Usually, if you are at the point where a complaint feels the only course of action, you may be dealing with a situation serious enough to pursue NHS compensation.

If you’re at the point where you are concerned about something that’s happened, but aren’t at the point where you wish to complain or look into making a claim, then PALS are the ideal touch point for you, but if you feel they can’t help with what happened then you might be best getting in contact with us to discuss your case.

How do I complain about my GP or NHS dentist?

When making GP complaints or NHS dental complaints, the process is a little different. In this case, there is no service similar to PALS, you will generally complain directly to the GP or dentist’s you are registered with. This is because most GPs and dentists are not employed directly by the NHS, but are contracted by them to provide services. Both GP and dental contracts are overseen by the NHS and are responsible for making sure they carry out the terms of their contract, so it is possible to register complaints to the NHS but it may not have the outcome you want.

If you would like more information on suing a GP for negligence or want to know more about how to complain about GP negligence, we are able to provide assistance with this as well as dental negligence compensation. Please contact us by phone or by using the contact box on this page to arrange a call at a time suitable for you.

How long do NHS claims take?

When it comes to claiming against the NHS, every case is unique which makes it impossible to give a definitive answer. Factors such as the severity of your illness or injury, the impact it has had on your life and how difficult it is to prove the NHS provided substandard care all have to be factored in.

If there are clear signs of NHS negligence in your treatment or care, and the results of that negligence are indisputable, the case can be settled relatively quickly, and sometimes a settlement maybe offered within a few months. If the case is more complicated and fault is denied by the medical professional in question, expert opinions maybe needed, taking years before a settlement as your case will almost certainly go to trial.

NHS medical negligence cases are complex, and we are unable to give you a set time frame for completion of your case during your initial phone consultation, but we will do our best to provide some approximate timeframes based on the information you provided. However, these timeframes may change depending upon what evidence is needed as your case progresses. We will do our utmost to keep you informed of development in your case and what this means for you.

How much do malpractice cases cost the NHS?

In 2016, the budget to cover past and future NHS compensation claims went from £26 billion to £65 billion. This is in part due to the low interest rate and changes to the Personal Injury Discount Rate, but the majority will be used by the NHSLA and NHS Resolution to deal with complaints and claims brought before them. 

NHS compensation amounts paid out in 2016 alone hit £1.7 billion, up from £1.4 billion the previous year. While there is an increase in NHS payouts, the number of cases has gone down; showing that severity of injury and the financial hardship as a result is increasing.

How much compensation will I get from my NHS claim?

The amount of compensation received from NHS medical negligence payouts varies from case to case, and is completely unique to the negligence you experienced and the impact it has had on your life. Factors such as severity of illness or injury, the effects to your ability to work, the impact on your mental health and whether or not you may need lifelong assistance or care, all have an impact on the amount of compensation awarded. The amount awarded for successful claims against the NHS can start around £1,000 for minor cases and be as high as £5.4 million for major cases, particularly those which result in lifelong disability.

If you decided to take your claim forward after your initial phone call with us, we will calculate the value of your claim based on the above factors. Once your NHS medical negligence compensation value has been calculated, we then need to prove your losses to the court in order for it to be successful. This is easily quantifiable in some cases, with financial documents and payslips, but can be more difficult with some medical parts of your claim, such as levels of pain experienced. This is why we ask your permission to request your medical files and why we may use trusted medical professionals to provide evidence on your illness or injury.

If you’d like more information on how to get compensation from NHS services, please don’t hesitate to contact us.

What is NHS Resolution (NHSLA)?

The NHS Litigation Authority (NHSLA) is the part of the NHS that deals with claims and indemnity for its staff. As of 3rd April 2017, it became NHS Resolution, but still remains a legal entity. NHS Resolution is where you might be sent by NHS PALS if you decided that a formal complaint was your only course of action.

NHS Resolution’s aims are to protect the NHS from claims or to settle them using the resources given to them. Their aims also include the improvement of services using the information presented to them in the form of NHS complaints and claims, making the NHS safer to ensure medical negligence can be avoided in future. However, their limited resources also mean their NHS claims procedure is designed to save them money where possible too. Sometimes this is in your favour, as they may decide to settle out of court to avoid NHS litigation costs, and in other instances it is not. During the course of your legal action against the NHS it is unlikely you will have direct contact with NHS Resolution or any NHS solicitors, unless your case goes to Court. This is an eventuality we are always prepared for and we will be by your side every step of the way.