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Package holiday compensation claims

Package holiday compensation claims

How much can you claim?

Minor Cases
Moderate Cases
up to £7,000
Major Cases
up to £40,000

Start your claim in 10 minutes

For a FREE, confidential, no-obligation assessment of your claim, simply complete this short form. We aim to call you back within 10 minutes.

Our accreditations

Package holiday claims

We all need a break from the pressures of everyday life now and again, and a holiday abroad can be the perfect way to relax and live the dream, even if it’s only for a short while. From sun soaked breaks on a white sand beach to adventure holidays in the snow, our idea of relaxation changes from person to person, but one thing we all have in common is that none of us want to lose our dream holiday to accident or illness. Unfortunately, for many holidaymakers that dream can turn into a nightmare that leads them to claim holiday compensation.

Suffering a serious illness or injury abroad can be emotionally devastating. Not only can it ruin your holiday, but going through such a traumatic event in a foreign country can be particularly stressful, even frightening. We also appreciate that these incidents can have a significant financial impact, especially in cases where it becomes necessary to seek costly medical treatment not covered by your insurance.

Claiming for holiday compensation can be a lengthy and difficult process, and how we proceed will depend on the nature of the incident, when and where it occurred, and the injury or illness you suffered. It’s important to make your claim as quickly as possible. For example, package holiday compensation claims for an all-inclusive holiday have to be made within 3 years while other types of claim usually have to be made within two or three years of the incident, depending on the country in which the accident occurred.

Making a claim to protect you and your family from the unexpected costs of an incident abroad can be a difficult decision to make. However, if you have suffered illness or injury, through no fault of your own, you may be able to make a no win, no fee holiday claim. At Your Legal Friend, our experienced holiday solicitors are able to handle many different types of accident and illness cases and we have successfully won claims involving accidents in hotels, at sea and on board aircraft. Whether you have been injured during a package holiday, suffered an incident boarding an aeroplane or fallen victim to food poisoning on a cruise ship, we will work with you to ensure that you receive all the compensation you deserve. If you’re unsure of the claims process or wish to learn more about it, you can contact us for holiday compensation advice on 0808 301 8622 (calls are free from landlines and mobiles) or complete our online form and we’ll call you back.

For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

What's the time limit on claiming package holiday compensation?

It’s always a good idea to start pursuing your claim as soon as possible. Firstly, the events will still be fresh in your mind and medical records easier to access, and secondly, there is a three year time limit placed on holiday claims. This may be shorter depending upon the type of claim you are making and the country in which it occurred, but three years is the standard you should look to.

The three year limit is taken from the ‘date of knowledge’, which is when you first learned your illness or injury was not your fault, but the fault of your holiday provider, airline or other holiday service operator. If you try to bring a holiday compensation claim after this three year period, it will be considered ‘statute barred’ or ‘out of time’ as per the Limitation Act of 1980, section 11. If you are within this time limit, we will advise you as best we can, based upon the information you’re able to share with us.

After a free initial phone consultation with an experienced member of our claims team, a travel law solicitor will assess your case. They will look at the consequences of your illness or injury, the expense of treatment both here and abroad, and any potential long-term impact to your health. With your permission, they may also request copies of your medical records to further investigate your claim. If they feel that you are eligible to claim holiday compensation, we will inform you and ask if you’d like to move forward with your claim.

Throughout your claim, Your Legal Friend will help you every step of the way

  • Specialist team of travel solicitors
  • A wealth of knowledge and expertise
  • Advice, support and guidance throughout your claim
  • No win, no fee – guaranteed
I am very happy and satisfied with the settlement you achieved for me and the service was excellent and thank you very much

Mrs E. Swaffield

Our package holiday claims experience

Alison Saul

Alison Saul, Director of Personal Injury leads our Personal Injury, Road Accident and Holiday Illness teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Back row, left to right.

Marta Skornog

Marta began working with us in 2012 as a Paralegal. She deals with RTA and Holiday Illness cases for both English and Polish speaking clients. Outside of work, Marta enjoys yoga, socialising and going to the movies.

Anita Carroll

Anita began working with us as a Paralegal in 2010 and, after securing a training contract, qualified as a Solicitor in February 2015. She manages a mixed case load, including holiday illness cases. She is also a married Mum to 3 girls (18, 13 and 6) and they are her hobby!

Kathryn Langton

Kathryn, also a qualified Solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

Lee Quinn

Lee is a Fee Earner Manager, with 20 years’ experience in PI litigation. He runs both Holiday Illness and RTA cases, and has teams who deal with Polish Speaking Clients for both also. He’s a father of one who loves to travel, last year he completed the Marathon Des Sables a 230k race across the Sahara desert.

Angela Shortall

Angela began working with us as a Legal Assistant in 2008 and joined the travel team in 2017. She studied the Chartered Institute of Legal Executives (CILEX) and is currently enrolled on the company’s internal development plan. Angela loves to travel, read and socialise with her friends and family.

Marisol Marriott

Marisol completed her Law Degree in Mexico and has been a Legal Assistant with the travel team since January 2017. She likes to enjoy life with her two children and loves dancing, reading and going to the movies.

Front row, left to right.

Andrew Jones

Andrew joined the travel law team in November 2016 and became a qualified Solicitor in January 2017 after working with us for the last 5 years. Outside of work he’s usually found at gigs with friends or playing squash or football.

Michelle Craven

Michelle has worked with us as a Legal Assistant since 2011. Outside of work she enjoys spending time with her 5 year old son.

Iain McCrave

Iain is an Assistant Fee Earner with the travel team and has 9 years’ experience in litigation dealing with all aspects of the claims process. Iain enjoys listening to music and travelling.

Suzanne Wibberley

Suzanne is an Assistant Fee Earner to Lee Quinn and works with the travel team.  Suzanne has 12 years experience in PI litigation and deals with both Holiday illness and RTA cases.  Suzanne is currently undertaking her Ilex studies.  In her spare time Suzanne enjoys going the gym and socialising with friends.

Jay Singh

Jay has been a Legal Assistant with the travel team since March 2017. He has a Law Degree and has completed the Legal Practitioners Course. Outside of work Jay enjoys reading, listening to music and spending time with family.

Our team has extensive experience of successfully managing a wide range of holiday illness claims, so we can help you secure the maximum compensation you deserve.

Alison Saul
Director of Personal Injury

*Our No Win, No Fee agreement

Pay nothing if you lose your case, get maximum compensation if you win.

We always seek the greatest level of compensation for our clients, and if your case is unsuccessful, we don’t charge you any fees. This is our guarantee for all standard claims for holiday compensation.

With our no win, no fee guarantee, you pay nothing, unless you win your package holiday claim. If you win, you will only pay your insurance premium and the success fee. This will never be more than 25% of the amount you win.

No Win, No Fee Solicitors

Start your claim in 10 minutes

For a FREE, confidential, no-obligation assessment of your claim, simply complete this short form. We aim to call you back within 10 minutes.

For a confidential chat, call one of our experts today  0808 301 8622    As seen on TV

The package holiday claims process


Frequently asked questions