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Cruises

Cruise

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  • Overview
  • Our Experts
  • See Our 10 Simple Steps

Going on a cruise is a dream trip for many British holidaymakers. Cruising offers a different way to see the world for thousands of tourists every year and, while the majority experience high quality service during their time on board, sometimes accidents and illnesses can occur due to negligence. 

Which location did you choose to go on a cruise?

    Whether you’ve taken a cruise to the sunny Caribbean or viewed the breath-taking Norwegian fjords, the cruise company has a duty of care to you while you’re travelling with them and, if they have failed to meet the standards expected, you could have a right to claim compensation.

    Tripping on uneven flooring on board, or being injured getting on or off the ship are examples of accidents that can occur due to negligence. As a cruise ship can be catering for thousands of passengers every day, unhygienic or poor food standards can cause major outbreaks of food poisoning, with illnesses like norovirus or salmonella forcing passengers to be confined to their cabins.

    Claiming for an accident or illness that happened on holiday can be a difficult process but, at Your Legal Friend, our team of expert personal injury solicitors is ready to help you claim the compensation you deserve.

    With over thirty years of experience in personal injury claims, we are experts in our field. We boast a 95% success rate and have recovered over £200,000,000 for our clients in the last ten years alone, so we’re confident that we have the skills to secure the compensation you deserve.  What’s more, we take care of everything for you so your claim is fast and hassle-free.

    Our no-win, no-fee guarantee means there are no upfront fees to pay, so even if you’re still paying off medical bills or additional travel expenses from your holiday, you won’t need to worry about finding any extra money to pursue your claim.

    Here’s how Your Legal Friend can help you:

    • No win, no fee - guaranteed
    • 95% success rate in personal injury claims
    • Over £200,000,000 successfully won in the last ten years alone
    • Help and support you with your claim against the travel company or carrier
    • 30 years’ experience in personal injury compensation

    Talk to us today

    For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 149 4227 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

    Alison Saul

    Alison Saul, Director of Personal Injury leads our Personal Injury, Road Accident and Holiday Illness teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

    • Our team has extensive experience of successfully managing a wide range of holiday illness claims, so we can help you secure the maximum compensation you deserve.

      Alison Saul,
      Director of Personal Injury

    Andrew Jones

    Andrew joined the travel law team in November 2016 and became a Qualified Solicitor in January 2017 after working with us for the last 5 years. Outside of work he’s usually found at gigs with friends, playing squash or playing football.

    Kathryn Langton

    Kathryn, also a qualified solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

    Lee Quinn

    Lee is a Fee Earner Manager, with 20 years’ experience in PI litigation. He runs both Holiday Illness and RTA cases, and has teams who deal with Polish Speaking Clients for both also. He’s a father of one who loves to travel, last year he completed the Marathon Des Sables a 230k race across the Sahara desert.

    Anita Carroll

    Anita began working with us as a paralegal in 2010 and, after securing a training contract, qualified as a solicitor in February 2015. She manages a mixed case load, including holiday illness cases. She is also a married Mum to 3 girls (18, 13 & 6) and they are her hobby!

    Marisol Mariott

    Marisol completed her Law Degree in Mexico and has been a legal assistant with the travel team since January. She likes to enjoy life with her two kids and loves dancing, reading and going to the movies.

    Accidents & Illnesses abroad - 10 simple steps to achieving your compensation

    For most people, a compensation claim isn’t an everyday occurrence so we thought it would be helpful to explain how we manage your claim and the steps that we both need to go through.

    Step 1 - Obtaining a full description of your accident or illness

    We need to understand as much as possible about your accident or illness – exactly how it happened or what caused you to be ill and why, the injuries you suffered, what happened immediately afterwards and how your life has been affected as a result.

    Step 2 - Obtaining your medical records

    We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries or illness, the treatment you received, and how long it will take you to recover.  If your treatment was carried out abroad, we can obtain and, if need be, translate those records.

    Step 3 - Contacting the company responsible for your accident or illness

    Once we have decided who is responsible for your accident or illness, we will inform them that you intend to claim compensation and send them the details you have provided.  We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response. 

    Step 4 - Arranging your medical assessment

    We will arrange for an independent clinician to evaluate the extent of your illness or injuries and whether they will affect your ability to work in the short or long term.  In holiday illness claims, it may sometimes be possible to obtain a “desktop” report that can be done based on your witness statement and any medical records so that you don’t have to go for a medical examination.

    Step 5 - Collating details of your financial loss

    In addition to compensation for your injuries or illness, you can claim for another other expenses you have incurred as a result, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.  

    Step 6 - Providing you with our valuation of your losses

    Once we have received all your medical reports, we can provide a valuation for your illness, injuries and associated losses.  We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.

    Step 7 - Sending your valuation to the other party's insurer

    Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case. Often the insurance company takes 4 – 6 weeks to get back to us.

    Step 8 - Negotiating the maximum settlement possible

    We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.

    Step 9 - Issuing Court proceedings

    If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it. 

    Step 10 - Sending you your compensation payment

    Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!

    How long does a claim take?

    Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.

    Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time. Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

    We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.