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  • Overview
  • Popular Accidents & Illnesses
  • Our Experts
  • See Our 10 Simple Steps

Phuket is one of Thailand’s most popular holiday hotspots, and it’s easy to see why. The pristine white beaches and glorious tropical vistas look like a backdrop from a Hollywood movie, and the relaxed way-of-life that the Thai people enjoy certainly rubs off on British holidaymakers enjoying everything the island has to offer.

But what happens when your relaxed, serene Phuket holiday is turned upside-down by a sudden illness or an accident that wasn’t your fault? Who do you turn to seek recompense for your ruined holiday?

At Your Legal Friend, we can help you claim compensation if you’ve been involved in an accident or fallen ill while on holiday in Phuket. Whether you experienced an accident in the airport, a painful bout of food poisoning, or an injury during water sports, we could help you take legal action against whoever is responsible for your illness or injury.

At Your Legal Friend, we have over thirty years’ experience in personal injury compensation, a 95% success rate, and we’ve secured over £200,000,000 in compensation for our clients in the last ten years alone.  Our expert team of specialist personal injury solicitors can help you win the compensation you deserve for your ruined holiday.

We’ll take the stress out of your legal action, supporting you throughout your claim and fighting to get you the maximum compensation. Our no-win, no-fee guarantee means you don’t have to worry about paying upfront legal fees, giving you extra peace of mind while you pursue your claim.

Get in touch with us today to get your claim started.

Beautiful temples, fields upon fields of rice paddies, gleaming white beaches, bustling cities and amazing tasting noodle dishes, all add up to form the destination hot spot we call Thailand. Even in this paradise, accidents and illnesses do happen. Here are a few of the more common complaints to be on the look out for if you’re planning a trip to Southeast Asia:

Food poisoning and travel bugs

The temptation to eat as the locals do from food stalls and market stands is understandably too much for some. The food may taste great but lack of proper sanitation and contaminated water can lead to more than just a plate of Pad Thai. Legionnaires, Dysentery, E-Coli, Food Poisoning and even diseases such as Typhoid, Hepatitis A and Diphtheria can take hold.

Mosquito Spread Illness

Mosquitoes are not man’s friend at the best of times and in Asian countries like Thairland, the pose the threat of Malaria, Japanese Encephalitis and Dengue fever among others. While some cases can be quite mild, other tourists can suffer severely and most will require hospitalisation.

Trips, slips and falls

Hotels, beachside resorts and even self-catering apartments are not without their dangers. Trips and falls from wet floors not marked with caution signs are more of a common occurrence than you might expect. Unmarked glass doors, temple steps and tour coach steps are other issues that visitors may face leading to all range of injuries.


Rabies is still rife in Thailand especially among the bat community. Close contact with infected animals can be lethal for humans and those travelling to more rural areas are more likely to be exposed to the virus.

Watersport Accidents

Many beachfront hotels offer watersports of some sort from scuba diving and snorkelling to catamaran outings, sailing, fishing trips and boat rides through some of Thailand’s stunning waterways. Whether the cause is negligence by other tourists, tour operators, the hotel or personal, accidents do and can happen.

Sunburn, dehydration and altitude sickness

Due to the soaring temperatures, incredible humidity and the height of some of the mountainous regions, too much sun exposure and altitude sickness are very real possibilities.

Here’s how Your Legal Friend can help you:

  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • Help and support you with your claim against the travel company or carrier
  • 30 years’ experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 278 7431 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton. Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team. Together they have a wealth of experience in personal injury compensation.

  • There are many people injured in accidents each year through no fault of their own and the circumstances will be difference in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximim compensation you deserve. 

    Alison Saul,
    Director of Personal Injury

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation. Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualiied solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 149 4227 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Accidents & Illnesses abroad - 10 simple steps to achieving your compensation

For most people, a compensation claim isn’t an everyday occurrence so we thought it would be helpful to explain how we manage your claim and the steps that we both need to go through.

Step 1 - Obtaining a full description of your accident or illness

We need to understand as much as possible about your accident or illness – exactly how it happened or what caused you to be ill and why, the injuries you suffered, what happened immediately afterwards and how your life has been affected as a result.

Step 2 - Obtaining your medical records

We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries or illness, the treatment you received, and how long it will take you to recover.  If your treatment was carried out abroad, we can obtain and, if need be, translate those records.

Step 3 - Contacting the company responsible for your accident or illness

Once we have decided who is responsible for your accident or illness, we will inform them that you intend to claim compensation and send them the details you have provided.  We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response. 

Step 4 - Arranging your medical assessment

We will arrange for an independent clinician to evaluate the extent of your illness or injuries and whether they will affect your ability to work in the short or long term.  In holiday illness claims, it may sometimes be possible to obtain a “desktop” report that can be done based on your witness statement and any medical records so that you don’t have to go for a medical examination.

Step 5 - Collating details of your financial loss

In addition to compensation for your injuries or illness, you can claim for another other expenses you have incurred as a result, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.  

Step 6 - Providing you with our valuation of your losses

Once we have received all your medical reports, we can provide a valuation for your illness, injuries and associated losses.  We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.

Step 7 - Sending your valuation to the other party's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case. Often the insurance company takes 4 – 6 weeks to get back to us.

Step 8 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.

Step 9 - Issuing Court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it. 

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time. Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.