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Playa Del Carmen

Smuggler's Cove

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0808 301 8622

  • Overview
  • Popular Accidents & Illnesses
  • Our Experts
  • See Our 10 Simple Steps

If it’s palm-lined streets, pristine beaches, coral reefs and plenty of water sport activities you’re looking for, Playa Del Carmen is the Mexican resort for you. A popular destination for tourists the world over, the town has something for everyone, with a dazzling nightlife, plenty of restaurants, luxury shopping facilities and, of course, that famous Mexican climate.

But despite the picturesque surroundings and the stunning weather, things aren’t always so perfect in Playa Del Carmen. In fact, some unfortunate holidaymakers have their dream getaways ruined by an unforeseen accident and sudden illness, through no fault of their own.

Many families save all year for a holiday, and to have it ruined by illness or injury is devastating. There’s also the added stress of being ill abroad, or having to care for an injured loved one while thousands of miles away from home. Medical treatment in Mexico can be expensive, and some tourists even have to put themselves out of pocket to pay for early flights home as a result of their misfortune.

If you’ve found yourself in this situation, Your Legal Friend can help.

With over thirty years of experience in personal injury claims, we are experts in our field. We boast a 95% success rate and have recovered over £200,000,000 for our clients in the last ten years alone, so we’re confident that we have the skills to secure the compensation you deserve. What’s more, we take care of everything for you so your claim is fast and hassle-free.

Our no-win, no-fee guarantee means there are no upfront fees to pay, so even if you’re still paying off medical bills or additional travel expenses from your holiday, you won’t need to worry about finding any extra money to pursue your claim. Get in touch with our friendly team today to find out how we can help.

Common accidents or illnesses you could claim for:

  • Falling from a hotel balcony
  • Slips on marble floors or staircases, where cleaning has taken place but no warning signs are present
  • Slip, trip or falls in the hotel restaurant caused by spillages of food or drink in buffet areas  
  • Slip in the shower or bath at the hotel
  • Lift accidents such as trapped fingers, hands or arms, or trips where the lift entrance is not properly aligned with the floor
  • Lacerations caused by broken glass in patio and balcony doors
  • Swimming pool accidents including diving, slips or trips around the pool
  • Coach transfer accidents
  • Quad-biking accidents.

Holiday illnesses are generally caused by poorly prepared food, unhygienic kitchen practices, contaminated water, or unclean swimming pool water, all of which can cause serious gastric illnesses. 

Serious cases can be caused by:

Serious illnesses include:

Here’s how Your Legal Friend can help you:

  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • Help and support you with your claim against the travel company or carrier
  • 30 years’ experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 301 8778 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

With its sprawling all-inclusive resorts, wonderful year-round climate and stunning scenery, Mexico has cemented itself as a premium holiday destination for tourists seeking their own personal paradise. But for some of these holidaymakers, their dream trip can go awry because of a sudden accident or an illness. Here are some of the most common illnesses and injuries contracted or sustained by tourists visiting Mexico:

Travel bugs, food poisoning and other illnesses

Food poisoning is the most common cause of illness for all tourists heading to foreign countries. In Mexico recently there have been reports of salmonella, E.coli, cryptosporidium and Giardia Lamblia, all illnesses which can cause severe stomach upsets, diarrhea and nausea; there have even been reports of holidaymakers vomiting blood due to these infections.

Illness contracted from unhygienic swimming pools are also among the most common – we’ve fought many cases for clients who have fallen ill in this manner while on holiday.

Road traffic accidents

The main cities in Mexico are incredibly chaotic, especially for motorists. Both motorists and pedestrians can be severely at risk when they venture into the busier areas, purely because of the hectic traffic conditions. Road traffic accidents are common, and can be catastrophic for holidaymakers.

Excursions, airport accidents, coach trips

Many travel operators in Mexico offer coach trips and excursions to some of the more remote attractions – but unfortunately, with poor health and safety standards throughout the country, accidents can occur on these trips. If you’ve experienced an accident during a trip away from your hotel, you could make a personal injury claim.

Airport accidents are also on the rise – whether you’ve been injured stepping off the plane, waiting for your luggage or during a transfer to your hotel, we could help you pursue compensation.

Here’s how Your Legal Friend can help you:

  • Help and support you with your claim against the travel company or carrier
  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • 30 years’ experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 278 7431 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton. Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team. Together they have a wealth of experience in personal injury compensation.

  • There are many people injured in accidents each year through no fault of their own and the circumstances will be difference in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximim compensation you deserve. 

    Alison Saul,
    Director of Personal Injury

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation. Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualiied solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 149 4227 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Accidents & Illnesses abroad - 10 simple steps to achieving your compensation

For most people, a compensation claim isn’t an everyday occurrence so we thought it would be helpful to explain how we manage your claim and the steps that we both need to go through.

Step 1 - Obtaining a full description of your accident or illness

We need to understand as much as possible about your accident or illness – exactly how it happened or what caused you to be ill and why, the injuries you suffered, what happened immediately afterwards and how your life has been affected as a result.

Step 2 - Obtaining your medical records

We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries or illness, the treatment you received, and how long it will take you to recover.  If your treatment was carried out abroad, we can obtain and, if need be, translate those records.

Step 3 - Contacting the company responsible for your accident or illness

Once we have decided who is responsible for your accident or illness, we will inform them that you intend to claim compensation and send them the details you have provided.  We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response. 

Step 4 - Arranging your medical assessment

We will arrange for an independent clinician to evaluate the extent of your illness or injuries and whether they will affect your ability to work in the short or long term.  In holiday illness claims, it may sometimes be possible to obtain a “desktop” report that can be done based on your witness statement and any medical records so that you don’t have to go for a medical examination.

Step 5 - Collating details of your financial loss

In addition to compensation for your injuries or illness, you can claim for another other expenses you have incurred as a result, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.  

Step 6 - Providing you with our valuation of your losses

Once we have received all your medical reports, we can provide a valuation for your illness, injuries and associated losses.  We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.

Step 7 - Sending your valuation to the other party's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case. Often the insurance company takes 4 – 6 weeks to get back to us.

Step 8 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.

Step 9 - Issuing Court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it. 

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time. Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.