Call me back

Aruba

Oranjestad

For a confidential chat, call one of our experts today

0808 301 8622

  • Overview
  • Popular Accidents & Illnesses
  • Our Experts
  • See Our 10 Simple Steps

Holidaymakers looking for sun, sea and sand have flocked to Aruba for many years. Situated in the heart of the Caribbean, this tropical paradise has all the ingredients for a magical holiday that you’ll never forget.

But what happens if your dream getaway to this sun-kissed isle goes awry? Accident and illnesses can ruin any holiday, even one to such a stunning, secluded destination as Aruba. Where do you turn once you’re back in the UK and looking to hold someone to account for your spoiled trip?

At Your Legal Friend, our expert personal injury solicitors can help you claim compensation if you’ve had your holiday to Aruba ruined through no fault of your own. Perhaps you slipped next to your hotel pool or were involved in a water sports accident, or maybe you contracted painful, debilitating food poisoning from the hotel buffet. Whatever the cause of your ruined getaway, we can help you secure the compensation you deserve.

We have over thirty years’ experience in personal injury compensation, a 95% success rate, and we’ve secured over £200,000,000 in compensation for our clients in the last ten years alone.  Our no-win, no-fee guarantee ensures you won’t need to worry about paying upfront legal costs, giving you extra peace of mind while you pursue your claim.

Get in touch with our team today to start your claim. 

Here’s how Your Legal Friend can help you:

  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • Help and support you with your claim against the travel company or carrier
  • 30 years’ experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 278 7431 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

White sandy beaches and crystal clear water is the epitome of a Caribbean beachside holiday. The summer months of June, July and August are the most popular times, especially for parents with kids at school. The Caribbean is always a great choice for families due to the easy living nature of the islands – beach days, fun filled poolside games and a little bit of culture and history for the grownups should they want it. But, accidents and illnesses do still happen in the Caribbean.

Trips, slips and falls

With the heat of the Caribbean, it is not uncommon for the resort poolside to see a busy turnover which means lots of potential for injury. Although poolside surfaces are generally non-slip, trips, falls and cuts do happen both at the pool and in areas where water has been tracked onto slippery surfaces. The significant lack of cautionary slippery floor signs lends itself to slips and falls. 

Watersport Accidents

The Caribbean is awash with all sorts of water-based activities from jet skis, water skiing and kite surfing to inflatable water icebergs, kayaks, shark diving, scuba diving, snorkelling activities, parasailing and banana boat rides. Where there is water involved, there are bound to be accidents ranging from minor cuts and bruises to unfortunate fatalities.

ATV and Scooter Accidents

Despite the temptation to do so, the best advice is not to rent a scooter on any of the islands. Road surfaces are not even, roads are narrow and taxis are renowned for their carelessness. ATVing your way around the jungle forest or beach dunes is also cause for concern. ATVs are major safety risks, hard to control at speed and are surprisingly unstable.

Sunburn and dehydration

The amount of tourists who get sunburnt and dehydrate will come of no surprise. What may shock is that depending on the degree of sunburn, it can be extremely dangerous. Dehydration is also common with severe cases requiring medical attention.

Food poisoning and travel bugs

As with any foreign country, uncooked food, eggs and unclean water can cause any number of devastating illnesses such as food poisoning, Gastrointestinal upset, Legionnaires, Shigella, Salmonella, E-Coli and Campylobacter. With the number of visitors to the Caribbean over the course of even just a week, a lack of hand sanitizers and implementation of proper hygiene routines at hotel resorts and surrounding eateries can lead to a range over all sorts of other illnesses also. 

Here’s how Your Legal Friend can help you:

  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • Help and support you with your claim against the travel company or carrier
  • 30 years’ experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 278 7431 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton. Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team. Together they have a wealth of experience in personal injury compensation.

  • There are many people injured in accidents each year through no fault of their own and the circumstances will be difference in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximim compensation you deserve. 

    Alison Saul,
    Director of Personal Injury

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation. Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualiied solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 149 4227 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Accidents & Illnesses abroad - 10 simple steps to achieving your compensation

For most people, a compensation claim isn’t an everyday occurrence so we thought it would be helpful to explain how we manage your claim and the steps that we both need to go through.

Step 1 - Obtaining a full description of your accident or illness

We need to understand as much as possible about your accident or illness – exactly how it happened or what caused you to be ill and why, the injuries you suffered, what happened immediately afterwards and how your life has been affected as a result.

Step 2 - Obtaining your medical records

We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries or illness, the treatment you received, and how long it will take you to recover.  If your treatment was carried out abroad, we can obtain and, if need be, translate those records.

Step 3 - Contacting the company responsible for your accident or illness

Once we have decided who is responsible for your accident or illness, we will inform them that you intend to claim compensation and send them the details you have provided.  We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response. 

Step 4 - Arranging your medical assessment

We will arrange for an independent clinician to evaluate the extent of your illness or injuries and whether they will affect your ability to work in the short or long term.  In holiday illness claims, it may sometimes be possible to obtain a “desktop” report that can be done based on your witness statement and any medical records so that you don’t have to go for a medical examination.

Step 5 - Collating details of your financial loss

In addition to compensation for your injuries or illness, you can claim for another other expenses you have incurred as a result, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.  

Step 6 - Providing you with our valuation of your losses

Once we have received all your medical reports, we can provide a valuation for your illness, injuries and associated losses.  We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.

Step 7 - Sending your valuation to the other party's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case. Often the insurance company takes 4 – 6 weeks to get back to us.

Step 8 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.

Step 9 - Issuing Court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it. 

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time. Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.