Call me back



For a confidential chat, call one of our experts today

0808 301 8622

  • Overview
  • Popular Accidents & Illnesses
  • Our Experts
  • See Our 10 Simple Steps

Situated in the coastal gulf between the cities of Varna and Burgas, Obzor is a top Bulgarian holiday destination for those seeking a little sun, sea and sand. With 10km of pristine beaches, a multitude of luxurious hotels to choose from, and a thriving tourist culture, the area is fast becoming a prime choice for British holidaymakers looking to sample the delights of Eastern Europe.

But unfortunately, and through no fault of their own, some British tourists have had their dream trip to Obzor ruined as a result of illness or injury. Accidents suffered abroad can be incredibly stressful and traumatic for all those involved, spoiling a dream getaway and potentially having long-lasting consequences for the victim.

If you’ve been injured or fallen ill while you were on holiday in Obzor, we’re here to help. Our experienced personal injury lawyers can help you claim compensation for any stress and trauma suffered as a result of your accident or illness, as well as ensuring you are recompensed for any medical treatments you had to pay for upfront.

We’ve fought cases involving a variety of different injuries and illnesses. Whether you slipped while walking through the airport, suffered food poisoning at a local restaurant, or were injured while taking part in the popular watersport activities offered up and down Obzor’s coast, we’ll help you make a claim that will see whoever is responsible held to account.

With over thirty years of experience in personal injury claims, we are experts in our field. We boast a 95% success rate and have recovered over £200,000,000 for our clients in the last ten years alone, so we’re confident that we have the skills to secure the compensation you deserve. What’s more, we take care of everything for you so your claim is fast and hassle-free.

Our no-win, no-fee guarantee means there are no upfront fees to pay, so even if you’re still paying off medical bills or additional travel expenses from your holiday, you won’t need to worry about finding any extra money to pursue your claim. Get in touch with our friendly team today to find out how we can help.

Common accidents or illnesses you could claim for:

  • Falling from a hotel balcony
  • Slips on marble floors or staircases, where cleaning has taken place but no warning signs are present
  • Slip, trip or falls in the hotel restaurant caused by spillages of food or drink in buffet areas  
  • Slip in the shower or bath at the hotel
  • Lift accidents such as trapped fingers, hands or arms, or trips where the lift entrance is not properly aligned with the floor
  • Lacerations caused by broken glass in patio and balcony doors
  • Swimming pool accidents including diving, slips or trips around the pool
  • Coach transfer accidents
  • Quad-biking accidents.

Holiday illnesses are generally caused by poorly prepared food, unhygienic kitchen practices, contaminated water, or unclean swimming pool water, all of which can cause serious gastric illnesses.  

Serious cases can be caused by:

Serious illnesses include:

Here’s how Your Legal Friend can help you:

  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • Help and support you with your claim against the travel company or carrier
  • 30 years’ experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 278 7431 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Illnesses and Injuries in Bulgaria

From the stunning city of Sofia to the majestic Black Sea beach resorts, it’s easy to see why Bulgaria has become such a popular holiday hotspot. But for the unfortunate few, things can go awry on holiday, through no fault of the holidaymaker in question. From inconvenient travel bugs to more serious accidents or injuries, there are many incidents which could ruin a Bulgarian holiday, and even result in a personal injury claim against those at fault.

Travel bugs – food poisoning, diarrhea, salmonella

Bacteria from undercooked food or poor hygiene practices in restaurants is one of the leading causes of holiday illness in Bulgaria. These harmful bacteria can cause illnesses including salmonella, ecoli, typhoid, norovirus and amoebic dysentery, all of which can become incredibly serious.

Pool areas are also breeding grounds for bacteria, especially when they’re not regularly and thoroughly cleaned. Tourists have been known to pick up illnesses from poorly maintained hotel pools, resulting in a ruined holiday.

Trips, slips and falls

Trips and slips can happen anywhere – but they’re far more stressful when they happen in the midst of an expensive holiday to Bulgaria. Hotel lobbies and entrance areas are most frequently at fault – many of them have expansive stretches of tiles or marble which can become very slippery at times.

Falls around the pool area can also result in serious injuries, from ankle fractures to back problems. If you’ve sustained an injury around the pool through no fault of your own, we could help you make a compensation claim.

Excursions, airport accidents, transfers

Accidents don’t have to happen in your hotel for you to have a claim. They can occur at any time in your holiday experience, whether you’ve just stepped off the plane, whether you’re being transferred to your hotel, or whether you’re on an excursion provided by an external travel operator.

If you’ve been injured on an excursion, a coach trip, during an airport transfer or in the airport itself, you could be able to make a claim for personal injury compensation.

Here’s how Your Legal Friend can help you:

  • Help and support you with your claim against the travel company or carrier
  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • 30 years’ experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 301 8778 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton. Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team. Together they have a wealth of experience in personal injury compensation.

  • There are many people injured in accidents each year through no fault of their own and the circumstances will be difference in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximim compensation you deserve. 

    Alison Saul,
    Director of Personal Injury

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation. Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualiied solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 149 4227 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

Accidents & Illnesses abroad - 10 simple steps to achieving your compensation

For most people, a compensation claim isn’t an everyday occurrence so we thought it would be helpful to explain how we manage your claim and the steps that we both need to go through.

Step 1 - Obtaining a full description of your accident or illness

We need to understand as much as possible about your accident or illness – exactly how it happened or what caused you to be ill and why, the injuries you suffered, what happened immediately afterwards and how your life has been affected as a result.

Step 2 - Obtaining your medical records

We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries or illness, the treatment you received, and how long it will take you to recover.  If your treatment was carried out abroad, we can obtain and, if need be, translate those records.

Step 3 - Contacting the company responsible for your accident or illness

Once we have decided who is responsible for your accident or illness, we will inform them that you intend to claim compensation and send them the details you have provided.  We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response. 

Step 4 - Arranging your medical assessment

We will arrange for an independent clinician to evaluate the extent of your illness or injuries and whether they will affect your ability to work in the short or long term.  In holiday illness claims, it may sometimes be possible to obtain a “desktop” report that can be done based on your witness statement and any medical records so that you don’t have to go for a medical examination.

Step 5 - Collating details of your financial loss

In addition to compensation for your injuries or illness, you can claim for another other expenses you have incurred as a result, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.  

Step 6 - Providing you with our valuation of your losses

Once we have received all your medical reports, we can provide a valuation for your illness, injuries and associated losses.  We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.

Step 7 - Sending your valuation to the other party's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case. Often the insurance company takes 4 – 6 weeks to get back to us.

Step 8 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.

Step 9 - Issuing Court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it. 

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time. Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.