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We all need a break from the pressures of everyday life every now and again. In many ways, a holiday abroad can be the perfect way to relax and live the dream, even if it’s only for a short while. Unfortunately, millions of holidaymakers every year are seeing that dream quickly turn into a nightmare, thanks to injury or illness.
We understand that suffering an accident abroad can be emotionally devastating. Not only can it potentially ruin your holiday, but going through such a traumatic event in a foreign country can be particularly stressful, even frightening. We also appreciate that these incidents can have a significant financial impact, especially in cases where it becomes necessary to seek costly medical treatment not covered by your insurance.
Claiming for an accident abroad can be a lengthy and difficult process, and how we proceed will depend on the nature of the incident, when and where it occurred, and the injury or illness you suffered. It’s important to make your claim as quickly as possible. For example, claims against a package holiday provider have to be made within 2 years while other types of claim usually have to be made within two or three years of the incident, depending on the country in which the accident occurred.
If you have become ill or been injured while on holiday abroad, through no fault of your own, it’s time to talk to Your Legal Friend. Our expertise covers many different types of accident and have we successfully won claims involving accidents in hotels, at sea and on board aircraft. Whether you have been injured during a package holiday, suffered an incident boarding an aeroplane or fallen victim to food poisoning on a cruise ship, we will work with you to ensure that you receive all the compensation you deserve.
Your Legal Friend will be there to help you every step of the way. We offer a guaranteed no win, no fee service with no upfront fees or charges and a 95% success rate. And with over 30 years’ experience in personal injury compensation, we have the expertise and experience to secure the best possible result for you.
Throughout your claim, Your Legal Friend will help you every step of the way
- No win, no fee - guaranteed
- 95% success rate in personal injury claims
- Over £200,000,000 successfully won in the last ten years alone
- Help and support you with your claim against the travel company or carrier
- 30 years’ experience in personal injury compensation
Talk to us today
For an informal, confidential chat about making a claim with one of our expert personal injury solicitors, call us now on 0808 271 9174 (calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.
Alison Saul, Director of Personal Injury leads our Personal Injury, Road Accident and Holiday Illness teams. A fully qualified Solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.
Our team has extensive experience of successfully managing a wide range of holiday illness claims, so we can help you secure the maximum compensation you deserve.
Director of Personal Injury
Back row, left to right.
Marta began working with us in 2012 as a Paralegal. She deals with RTA and Holiday Illness cases for both English and Polish speaking clients. Outside of work, Marta enjoys yoga, socialising and going to the movies.
Anita began working with us as a Paralegal in 2010 and, after securing a training contract, qualified as a Solicitor in February 2015. She manages a mixed case load, including holiday illness cases. She is also a married Mum to 3 girls (18, 13 and 6) and they are her hobby!
Kathryn, also a qualified Solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.
Lee is a Fee Earner Manager, with 20 years’ experience in PI litigation. He runs both Holiday Illness and RTA cases, and has teams who deal with Polish Speaking Clients for both also. He’s a father of one who loves to travel, last year he completed the Marathon Des Sables a 230k race across the Sahara desert.
Angela began working with us as a Legal Assistant in 2008 and joined the travel team in 2017. She studied the Chartered Institute of Legal Executives (CILEX) and is currently enrolled on the company’s internal development plan. Angela loves to travel, read and socialise with her friends and family.
Marisol completed her Law Degree in Mexico and has been a Legal Assistant with the travel team since January 2017. She likes to enjoy life with her two children and loves dancing, reading and going to the movies.
Front row, left to right.
Andrew joined the travel law team in November 2016 and became a qualified Solicitor in January 2017 after working with us for the last 5 years. Outside of work he’s usually found at gigs with friends or playing squash or football.
Michelle has worked with us as a Legal Assistant since 2011. Outside of work she enjoys spending time with her 5 year old son.
Iain is an Assistant Fee Earner with the travel team and has 9 years’ experience in litigation dealing with all aspects of the claims process. Iain enjoys listening to music and travelling.
Suzanne is an Assistant Fee Earner to Lee Quinn and works with the travel team. Suzanne has 12 years experience in PI litigation and deals with both Holiday illness and RTA cases. Suzanne is currently undertaking her Ilex studies. In her spare time Suzanne enjoys going the gym and socialising with friends.
Jay has been a Legal Assistant with the travel team since March 2017. He has a Law Degree and has completed the Legal Practitioners Course. Outside of work Jay enjoys reading, listening to music and spending time with family.
Accidents & Illnesses abroad - 10 simple steps to achieving your compensation
For most people, a compensation claim isn’t an everyday occurrence so we thought it would be helpful to explain how we manage your claim and the steps that we both need to go through.
Step 1 - Obtaining a full description of your accident or illness
We need to understand as much as possible about your accident or illness – exactly how it happened or what caused you to be ill and why, the injuries you suffered, what happened immediately afterwards and how your life has been affected as a result.
Step 2 - Obtaining your medical records
We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries or illness, the treatment you received, and how long it will take you to recover. If your treatment was carried out abroad, we can obtain and, if need be, translate those records.
Step 3 - Contacting the company responsible for your accident or illness
Once we have decided who is responsible for your accident or illness, we will inform them that you intend to claim compensation and send them the details you have provided. We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response.
Step 4 - Arranging your medical assessment
We will arrange for an independent clinician to evaluate the extent of your illness or injuries and whether they will affect your ability to work in the short or long term. In holiday illness claims, it may sometimes be possible to obtain a “desktop” report that can be done based on your witness statement and any medical records so that you don’t have to go for a medical examination.
Step 5 - Collating details of your financial loss
In addition to compensation for your injuries or illness, you can claim for another other expenses you have incurred as a result, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.
Step 6 - Providing you with our valuation of your losses
Once we have received all your medical reports, we can provide a valuation for your illness, injuries and associated losses. We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.
Step 7 - Sending your valuation to the other party's insurer
Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case. Often the insurance company takes 4 – 6 weeks to get back to us.
Step 8 - Negotiating the maximum settlement possible
We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.
Step 9 - Issuing Court proceedings
If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing. It is very unlikely that you need to attend this hearing, so there’s no need to worry about it.
Step 10 - Sending you your compensation payment
Once we receive your compensation payment from the defendant’s insurer, we let you know. Most important of all, we send you your compensation payment straight away!
How long does a claim take?
Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim. Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.
Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you. This often means we have to do some hard negotiation with the defendants – which takes extra time. Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.
We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.