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We all need a break from the pressures of everyday life every now and again. In many ways, a holiday abroad can be the perfect way to relax and live the dream, even if it’s only for a short while. Unfortunately, millions of holidaymakers every year are seeing that dream quickly turn into a nightmare, thanks to injury or illness.
We understand that suffering an accident abroad can be emotionally devastating. Not only can it potentially ruin your holiday, but going through such a traumatic event in a foreign country can be particularly stressful, even frightening. We also appreciate that these incidents can have a significant financial impact, especially in cases where it becomes necessary to seek costly medical treatment not covered by your insurance.
Claiming for an accident abroad can be a lengthy and difficult process, and how we proceed will depend on the nature of the incident, when and where it occurred, and the injury or illness you suffered. It’s important to make your claim as quickly as possible. For example, claims against a package holiday provider have to be made within 2 years while other types of claim usually have to be made within two or three years of the incident, depending on the country in which the accident occurred.
If you have become ill or been injured while on holiday abroad, through no fault of your own, it’s time to talk to Your Legal Friend. Our expertise covers many different types of accident and have we successfully won claims involving accidents in hotels, at sea and on board aircraft. Whether you have been injured during a package holiday, suffered an incident boarding an aeroplane or fallen victim to food poisoning on a cruise ship, we will work with you to ensure that you receive all the compensation you deserve.
Your Legal Friend will be there to help you every step of the way. We offer a guaranteed no win, no fee service with no upfront fees or charges and a 95% success rate. And with over 30 years’ experience in personal injury compensation, we have the expertise and experience to secure the best possible result for you.
Throughout your claim, Your Legal Friend will help you every step of the way
- No win, no fee - guaranteed
- 95% success rate in personal injury claims
- Over £200,000,000 successfully won in the last ten years alone
- Help and support you with your claim against the travel company or carrier
- 30 years’ experience in personal injury compensation
Talk to us today
For an informal, confidential chat about making a claim with one of our expert personal injury solicitors, call us now on 0808 271 9174 (calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.
Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.
Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton. Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team. Together they have a wealth of experience in personal injury compensation.
There are many people injured in accidents each year through no fault of their own and the circumstances will be difference in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximim compensation you deserve.
Director of Personal Injury
Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation. Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.
Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.
Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.
Kathryn, also a qualiied solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.
Accidents & Illnesses abroad - 10 simple steps to achieving your compensation
For most people, a compensation claim isn’t an everyday occurrence so we thought it would be helpful to explain how we manage your claim and the steps that we both need to go through.
Step 1 - Obtaining a full description of your accident or illness
We need to understand as much as possible about your accident or illness – exactly how it happened or what caused you to be ill and why, the injuries you suffered, what happened immediately afterwards and how your life has been affected as a result.
Step 2 - Obtaining your medical records
We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries or illness, the treatment you received, and how long it will take you to recover. If your treatment was carried out abroad, we can obtain and, if need be, translate those records.
Step 3 - Contacting the company responsible for your accident or illness
Once we have decided who is responsible for your accident or illness, we will inform them that you intend to claim compensation and send them the details you have provided. We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response.
Step 4 - Arranging your medical assessment
We will arrange for an independent clinician to evaluate the extent of your illness or injuries and whether they will affect your ability to work in the short or long term. In holiday illness claims, it may sometimes be possible to obtain a “desktop” report that can be done based on your witness statement and any medical records so that you don’t have to go for a medical examination.
Step 5 - Collating details of your financial loss
In addition to compensation for your injuries or illness, you can claim for another other expenses you have incurred as a result, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.
Step 6 - Providing you with our valuation of your losses
Once we have received all your medical reports, we can provide a valuation for your illness, injuries and associated losses. We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.
Step 7 - Sending your valuation to the other party's insurer
Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case. Often the insurance company takes 4 – 6 weeks to get back to us.
Step 8 - Negotiating the maximum settlement possible
We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.
Step 9 - Issuing Court proceedings
If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing. It is very unlikely that you need to attend this hearing, so there’s no need to worry about it.
Step 10 - Sending you your compensation payment
Once we receive your compensation payment from the defendant’s insurer, we let you know. Most important of all, we send you your compensation payment straight away!
How long does a claim take?
Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim. Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.
Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you. This often means we have to do some hard negotiation with the defendants – which takes extra time. Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.
We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.