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    Your Incident Details

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    Your Personal Details

Did you or the person/s you’re claiming for fall ill during your holiday?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if you'd fallen ill on holiday, you told us

""

 

We can only help people to claim if they've fallen ill during their package holiday.

For more information, view our holiday illness page.

Did you suffer illness for at least five days?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if you were ill for five days or more, you answered

""

 

We can only help you to claim if your illness ran for an extended period of time, but there may be other firms that can help you.

For more information, view our holiday illness page.

Did the illness start within 48 hours of your arrival?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if your illness started within 48 hours of your holiday arrival, you answered

""

For us to be able to help you with a holiday illness claim, the illness needs to have started more than 48 hours after you arrived at your holiday destination.

We ask this because some people pick up illnesses at home and don't develop symptoms until they've arrived at their holiday resort - usually within 48 hours.

For more information, view our holiday illness page.

Did your illness start 2 days after your return home?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if your illness started 2 days after you returned home, you answered

"#2DaysReturnHome-HI#"

If your illness started more than two days after you arrived home, it could indicate that you got sick here in the UK, rather than at your holiday resort. In these cases, we're unable to help you make a claim.

For more information, view our holiday illness page.

Was your holiday part of a UK package holiday?
Was your holiday all-inclusive or full-board?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if your holiday was an 'all-inclusive' or 'full-board' holiday, you said

""

All-inclusive holidays are covered by insurance that allows holidaymakers to make a claim in the event of sickness or food poisoning. If you booked and arranged your own meals, we'll be unable to help.

For more information, view our holiday illness page.

Were you diagnosed with an illness by a doctor or medical professional?
Were you diagnosed with a pathogen or bacterial infection?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if your illness had been diagnosed by a doctor, you told us

""

 

For us to help you claim compensation, we use medical reports as evidence of your illness. If you didn't see a doctor about your illness, we won't have any proof that you were ill.

For more information, view our holiday illness page.

Was the illness reported/logged whilst on holiday to either hotel staff or management?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if you reported your illness to the hotel, or hotel management you answered

""

 

We can only help you to claim if we can show that your illness was documented.

For more information, view our holiday illness page.

Was the illness logged with the tour operator upon returning home?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if you reported your illness to your tour operator you answered

""

 

We can only help you to claim if we can show that your illness was documented.

For more information, view our holiday illness page.

Did you seek medical attention whilst abroad or upon returning home within 7 days?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if you sought medical attention, either on holiday or upon your return home, you answered

""

 

We can only help you to claim if we can prove that you sought medical help and that your illness was documented.

For more information, view our holiday illness page.

Did you attend a pharmacy whilst abroad?
Are you able to provide proof of purchase?
Are you able to provide full travel documentation?
Are you willing to contact your travel operator to obtain your travel documents?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if you're able to collect your travel documents from the tour operator, you answered

""

 

We can only help you to claim if you can provide us with proof of your holiday plans and travel documents.

For more information, view our holiday illness page.

Have you spoken to or instructed other solicitors on this matter?

We're sorry...

but it looks like your claim could not be processed.

 

When asked if you had spoken to other solicitors about this matter you answered

""

 

We can only help you to claim if you haven't already received compensation from your tour operator or from another solicitor.

For more information, view our holiday illness page.

Good News!

Looks like you can make a claim

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