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Your guide to Morocco holiday compensation

Sand dunes in Morocco

About Morocco

Morocco is one of the most diverse and interesting countries in Africa, with mountain ranges and barren desserts, dramatic coastlines and ancient cities.  Tourism has been blossoming over the last few decades and with cities like Marrakesh and Casablanca offering a totally unique experience, it’s easy to see why so many tourists want to tick this country off their ‘must-visit’ lists.

Moroccan holiday hotspots

Marrakech is obviously the big draw for tourists visiting Morocco – and there’s nowhere more engaging and spectacular than the bustling bazaars which sell everything from spices and fabrics to furniture and shoes.  You might even spot the odd snake charmer.

Casablanca is also a city with real appeal, especially for western tourists. The city used to be a French colonial post, and still has a fairly European vibe which appeals to many. Of course, many a movie moment has been filmed on the streets of Casablanca, which also adds to its charm.

Essaouira is a vibrant, dynamic port town with wonderful views over the Atlantic. With influences from France and Portugal, this city also has a distinctly European feel, and as it’s slightly less chaotic than Marrakech, it’s ideal for those who prefer a quieter holiday.

Accidents and illnesses in Morocco

With so much to do and see, it’s easy to see why tourists flock to Morocco. But what happens when your holiday is ruined by an accident or a bout of debilitating illness?

Unfortunately, a trip in a hotel lobby, an accident on an excursion, a contaminated meal or a parasite infection can quickly put a dampener on a holiday while some of injuries and illnesses can lead to even more serious consequences.

Here are some of the most common accidents and illnesses that tourists can experience when holidaying in Morocco:

  • Food poisoning, travel bugs and other illnesses

Food poisoning is the number one cause of all illness for tourists on holiday. In Morocco there have been several cases in the last few years where large-scale resorts have faced claims from dozens of guests claiming they contracted food poisoning from their establishment. Undercooked food, re-heated dishes and poor hygiene practices can all lead to painful and debilitating food poisoning.

  • Road accidents

Morocco’s busiest cities and resorts can experience problems with traffic – and this can make the roads incredibly dangerous for tourists trying to enjoy their holiday.

  • Trips, slips and falls

A trailing wire inside a hotel, a broken tile next to a swimming pool or an unmarked patch of wet floor in a lobby can lead to disaster on holiday. Serious injuries can be sustained as a result of these trips and slips, many of which could lead to compensation claims.

  • Airport accidents

Holiday accidents aren’t just confined to your hotel. Accidents in airports can also lead to claims, whether you hurt yourself while getting on or off the aircraft, suffered an injury while waiting for your luggage or were involved in an accident during your hotel transfer.

What you can claim for

Compensation for accidents and illnesses abroad can only be claimed for package holidays, most of which are covered by the Package Travel Regulations 1992. Under Regulation 2(1), hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.

This Regulation states that a package must include the pre-arranged combination of at least two of the following components:

  • Transport
  • Accommodation
  • Other tourist services that are additional to transport or accommodation, and which account for a significant proportion of the package.  This can include pre-booked excursions.

If you are harmed while using any facilities promoted or controlled by your tour operator as part of your package, you could have grounds to make a claim for compensation.

Your package holiday organiser can be held responsible if you suffered an injury caused by an accident or illness that happened anywhere on hotel property. They can also be held responsible if an accident takes place or your illness is caused either:

  • On a pre-booked excursion bought in the UK, or
  • During a holiday service provided as part of your package bought in the UK.

However, your package holiday organiser is unlikely to be held responsible if:

  • Your accident or illness happened during an excursion booked at the hotel or resort, which was not included in your pre-booked package bought in the UK.
  • An accident happened away from your hotel – unless it was during an excursion you bought in the UK as part of your package.
  • You tripped on a badly maintained pavement in the local town centre.
  • The accident was your fault, i.e. you broke the safety rules
  • Your illness was caused by eating at a local restaurant that was not included as part of your package holiday.

Time limit

The Package Travel Regulations 1992 allow you 3 years to make a claim from the date when the illness or accident occurred.  However if your illness or accident happened on a cruise, this would be governed by the Athens Convention which are a different set of regulations that  only allow 2 years in which to make a claim.

Claiming your compensation

If you’ve had a holiday ruined by an accident that wasn’t your fault, or an illness you’ve picked up as a result of someone else’s negligence, Your Legal Friend could help. We’ll support you in making a compensation claim for the pain and stress caused to you while you were abroad, as well as covering additional travel costs and any future medical treatments that might be required throughout your recovery.

First of all, we need to understand what happened to you and why you believe the accident or illness was not your fault. We’ll take statements from you and any witnesses, obtain incident reports, and search for medical reports to get a better idea of what happened, how you were affected, what treatment you were given, and whether you are still suffering from your injury or illness.

Then we’ll launch a thorough investigation, with the aim of identifying who was at fault for your injury or illness. Once we’ve discovered whose negligence caused this, can then assess how likely your claim is to succeed and how much compensation we can secure for you.

If you then agree to go ahead, we’ll send your claim to whoever is responsible for your injuries or illness. They can either accept the claim and seek to negotiate a settlement with you – this is often the preferred choice of many larger firms looking to protect their reputation – or they can reject the claim in which case we take the case to Court. In this instance, we’ll manage the process of preparing your claim to go to Court and support you every step of the way.

Receiving compensation

If your claim is successful, you’ll be awarded compensation. How much you’ll be awarded depends on various criteria:

  • The severity of the injury or illness. A broken bone or amputation is likely to be classed as far more serious than a muscle strain or stomach bug.
  • How your life has been affected. Some unfortunate holidaymakers experience life-changing injuries or illnesses while abroad – the compensation awarded will reflect this.
  • Whether you’ve been left out of pocket. Medical bills and additional travel expenses can wreak havoc on a family’s finances. This part of the compensation sees that you’re adequately compensated for your losses.
  • Whether you’ll need extra support in the future. If your injury or illness will lead to loss of income, or if you’ll need ongoing treatment and care to deal with the injury, this will be taken into account.

Here’s how Your Legal Friend can help you:

  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • Help and support you with your claim against the travel company or carrier
  • 30 years’ experience in personal injury compensation

Talk to us today

For an informal, confidential chat with one of our expert personal injury solicitors about making a claim, call us now on 0808 274 6166 (call free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.