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Are we risking our health?

NHS appointment delays cartoon
17th January 2018

We surveyed over 2,000 people and found that 80% would wait up to one month before chasing an expected follow-up appointment with their healthcare provider.

Shockingly, it also found that 9% would simply wait until they were contacted and 11% weren’t sure how long they would wait.

We also found that despite 86% of Brits being aware of publicised pressures on the NHS such as budget cuts and lack of investment, nearly half (40%) would be ‘impatient’ with NHS staff if those pressures resulted in them or a loved one gaining a poor standard of healthcare.

However, over a quarter (28%) wouldn’t complain if they received sub-standard service from the NHS and would ‘cut them some slack, as they are trying their best’ and 18% weren’t sure if they would make a complaint at all.

The survey also suggests younger Brits are fussier compared to older people when it comes to the healthcare they receive. It found that 45% of 16 to 24-year olds would not see an alternative healthcare professional if their preferred or named healthcare professional wasn’t available for an appointment, compared to 28% of those aged 55 and over.

Likewise, of those aged 16 to 24-years old, 46% would be ‘impatient’ with NHS staff if pressures on NHS services resulted in them or a loved one gaining a poor standard of healthcare, with just 35% of those aged 55 stating that they would act in a similar way.

Chasing up appointments infographic

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