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10 simple steps

  • Road Accidents
  • Personal Injury
  • Medical
  • Professional

Road accidents - 10 simple steps to achieving your compensation

For most people, a compensation claim isn't an everyday occurrence so here is a brief explanation of how we manage your claim and the 10 steps we both need to go through.

Step 1 - Getting you back on the road

To minimise the inconvenience caused by your accident, we immediately arrange for a like-of-like hire car or motorbike for you to drive until yours is repaired. Unfortunately we can't provide replacement cycles. 

Step 2 - Assessing the damage to your vehicle

We send an engineer to assess the damage and determine what needs to be done to get your vehicle repaired as quickly as possible.  Once you have approved the engineer’s report, we can get on with the repair.

Step 3 - Arranging your medical assessment

We arrange a medical appointment for you so that an independent clinician can assess your injuries and evaluate whether they will affect your ability to work.  

Step 4 - Updating you on the other driver's admission of liability

We send details of your claim to the other driver’s insurance company for them to evaluate.  If the other driver does not admit liability, we will send you details of their version of events for you to comment on.

Step 5 - Valuing your losses

Once we have received your medical report, we will send this to you along with a valuation for your injuries and any associated losses.  You then need to complete and sign the medical slip and schedule of losses and return them to us along with proof of these losses, such as invoices, payslips etc.

Step 6 - Sending your valuation to the other driver's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case.

Step 7 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate.  So we text and email you to keep you up to date with our progress.

Step 8 - Issuing court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue court proceedings for a hearing.  It is very unlikely that you need to attend this hearing, so there’s no need to worry about it.

Step 9 - Confirming your claim has been successful

Once your hearing has taken place, we will text and email you to let you know the outcome.  In over 95% of cases, it’s good news!

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know.  Most important of all, we send you your compensation payment straight away!

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time.  Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.

Personal injury - 10 simple steps to achieving your compensation

For most people, a compensation claim isn't an everyday occurrence so here is a brief explanation of how we manage your claim and the 10 steps we both need to go through.

Step 1 - Obtaining a full description of your accident

We need to understand as much as possible about your accident – how it happened and why, your injuries, what happened immediately afterwards, and how the accident has affected your life.

Step 2 - Obtaining your medical records

We will ask your GP and hospital for your full medical records so that we can establish the extent of your injuries, the treatment you received, and how long it will take you to recover.

Step 3 - Contacting the company responsible for your accident

Once we have decided who is responsible for your accident, we will inform them that you intend to claim compensation and send them the details you have provided.  We will let you know their response and, if they dispute the case, we will ask you to provide your comments on their response. 

Step 4 - Arranging your medical assessment

We will arrange for an independent clinician to evaluate the extent of your injuries and whether they will affect your ability to work in the short or long term.

Step 5 - Collating details of your financial loss

In addition to compensation for your injuries, you can claim for another other expenses you have incurred as a result of your accident, including lost earnings, expenses travelling to medical appointments, and the cost of care and help with everyday tasks.  

Step 6 - Providing you with our valuation of your losses

Once we have received all your medical reports, we can provide a valuation for y our injuries and associated losses.  We will send this to you along with your medical report. You then need to complete and sign the medical slip and schedule of losses and return them to us.

Step 7 - Sending your valuation to the other party's insurer

Once we have received your signed medical slip and schedule of losses, we send these to the defendant’s insurer and ask for their best offer to settle the case.

Step 8 - Negotiating the maximum settlement possible

We work hard to achieve the maximum possible settlement for your case, which can take some time to negotiate. So we text and email you to keep you up to date with our progress.

Step 9 - Issuing Court proceedings

If the defendant’s insurer refuses to make a realistic offer, then we issue Court proceedings for a hearing. It is very unlikely that you need to attend this hearing, so there’s no need to worry about it. 

Step 10 - Sending you your compensation payment

Once we receive your compensation payment from the defendant’s insurer, we let you know. Most important of all, we send you your compensation payment straight away!

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time.  Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.

Medical negligence – 10 simple steps to achieving your compensation

For most people, a compensation claim isn't an everyday occurrence so here is a brief explanation of how we manage your claim and the 10 steps we both need to go through.

Step 1 - Obtaining your medical records

We ask you to sign forms of authority so that we can obtain your medical records from your GP and any hospitals that have treated you. 

Step 2 - Providing your statement of what happened

As the medical experts we instruct need to know what happened during your treatment, we work with you to draft a detailed, accurate statement in your own words. 

Step 3 - Minimising your loss

You are responsible for minimising the losses you have incurred as a result of the alleged medical negligence, so you need to attend any available treatments that could aid your recovery.  You may also need to return to work as soon as it’s safe to do so.

Step 4 - Establishing that a breach of duty occurred

You must prove that the treatment you received fell below the standard expected of a reasonably competent and skilful medical specialist of the type who treated you and that, as a result, you suffered a loss or injury.  To do this, we obtain independent medical evidence from an expert in the appropriate area of medicine.

Step 5 - Establishing the effect of the breach of duty

We have to establish whether the sub-standard treatment you received is likely to have led to your injury or loss.  As this can be difficult to establish, you may need to see one or more medical experts who will assess your current condition and what the future holds for you.

Step 6 - Calculating the value of your claim

The value of your claim comprises:

  • general damages for the pain, suffering and impact of the negligence on your daily life both now and in the future
  • actual financial losses such as loss of earnings, cost of care, medical and travel expenses.

Step 7 - Proving your loss

You need to keep all original financial documents safe as these will be needed when we prepare your case to go to Court.  These documents include accounts, payslips, and receipts for expenses and medical treatments.

Step 8 - Preparing your case for Court

Although only a small number of cases proceed to a trial, we prepare every case for this eventuality.

Step 9 - Attending the trial in Court

The trial takes place before a Circuit or High Court judge who will make a decision based on the evidence we have prepared.

Step 10 - Awarding your compensation claim

If you win your case, the amount of compensation will be decided by negotiation with the defendant or, if your case goes to trial, by the judge.  The defendant will usually be ordered to pay us the costs we have incurred in preparing your case.  We will also agree a date by which your compensation will be paid to us so that we can pay your compensation as quickly as possible.

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get medical records and assessments, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time.  Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.

Professional negligence – 10 simple steps to achieving your compensation

For most people, a compensation claim isn't an everyday occurrence so here is a brief explanation of how we manage your claim and the 10 steps we both need to go through.

Step 1 - Understanding what went wrong

Our initial in-depth discussion with you helps us collect important information about your claim, such as what you feel went wrong, the financial or other losses this caused you and when you first found out about this. 

Step 2 – Reviewing relevant documents

We’ll review all your documents and other information, including any that the professional holds,   which will then enable us to give you our expert opinion on the strength of your case and the likely value of your claim. 

Step 3 – Obtaining an initial response to your grievance

If your case is strong enough to proceed, we’ll send a Preliminary Notice to the professional involved, setting out the basis of your grievance and the claim you are intending to make.  The professional then has 21 days to respond. 

Step 4 – Sending the Letter of Claim

Once we receive a response, we’ll prepare the detailed Letter of Claim and send it to the professional, along with any relevant documents that support your case.  This letter will set out the facts upon which your claim is based, the allegations against him or her, an explanation of how this has caused you loss, the estimated value of this loss and details of how this has been calculated. 

Step 5 – The professional’s detailed response

The professional has 3 months to investigate and fully respond to our letter.  They must provide their answers to the allegations you have made, identify which they admit or deny, send us copies of any documents they wish to rely on, and provide details of any further information needed from you.

Step 6 – Taking a detailed statement

We will work with you to draft a detailed, accurate statement in your own words about your claim and the losses that you are now looking to claim for.  We may also need to take witness statements from other people who can support your case – for example your family members. 

Step 7 – Obtaining experts’ reports

Depending on the nature of your claim, we may need to engage one or more experts to provide a report to support your case - for example, if you have long term injuries.  Once the experts’ reports have been received and agreed by you, we will send a copy to the professional you are claiming against.

Step 8 – Issuing court proceedings

If your case has not been settled, we may need to issue court proceedings against the professional so we will deal with all the detailed court processes on your behalf.

Step 9 – Attending your court trial

If your case does go to trial, you will need to attend the hearing, together with any other witness and possibly the experts we instructed in the case.    If the judge decides that the professional was negligent, the judge will decide on the amount of compensation you will receive for your losses. The defendant will usually be ordered to pay us the costs we have incurred in preparing your case, including court fees and expert reports.

Step 10 – Awarding your compensation claim

If you are successful in your case, we will agree a date by which your compensation will be paid to us so that we can pay your compensation to you as quickly as possible.

How long does a claim take?

Because the circumstances surrounding every claim and their effects are different, it’s very difficult to give a definitive answer on how long it takes to settle a claim.  Often it depends on how quickly our clients provide us with essential information, how quickly we can get your file of papers from the professional and any expert reports required, and whether the insurance companies are willing to provide realistic offers to settle the claims.

Whilst we aim to settle your claim as quickly as possible, we also want to ensure we secure the maximum compensation for you.  This often means we have to do some hard negotiation with the defendants – which takes extra time.  Our aim is to balance progressing the claim as fast as possible with getting you the maximum settlement.

We realise that you’ll be keen to know about the progress of your claim so we will send you regular emails and texts to keep you up to date, and also to remind you if there is any information we’re waiting for from you.