A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
There are two main kinds of cookies: “session” cookies and “persistent” cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.
Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.
Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cookies on this Website
Targeting cookies are used to collect information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers. These organisations do this in order to provide you with targeted adverts more relevant to you and your interests.
By using our website you agree that we can place cookies on your device. If you continue to browse our website we assume that you are happy to receive all cookies served by our site. You can block these cookies using your browser settings, however this may mean that you are unable to access certain parts of our site.
How to control and delete cookies
2020 Legal Ltd uses different 3rd party cookies to make our website better. We use them to understand how visitors use and interact with our website. Amongst other things, the cookies we use allow us to calculate how many visitors we have – anonymously, of course – and how long they stay on our site.
2020 legal Ltd uses Google Analytics to monitor visits to our website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States, which are compliant with GDPR guidelines as they’re certified under the EU-US Privacy Shield framework. Google provide this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.
We use Google AdWords code to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
We use remarketing codes (DoubleClick) to log when users view specific pages, allowing us to provide targeted advertising in the future.
Hotjar, Taboola, Outbrain, Adalyser, Quantcast, Pinterest, Facebook
To help us improve our website over time and to provide the best experience for our clients, we use a variety of cookies courtesy of these partners to track and analyse user behavior. Much like Google Analytics, this gives us information on the popularity of pages and the way users interact with our paid adverts and marketing content. At a high-level, they can also provide us with anonymized demographic data on assumed interests, ages and behaviours. We use this data to profile our anonymous visitors, so we can understand what works well and what needs to change, so that our visitors only receive the content most appropriate to them. You cannot be identified by the data collected by these partners.
Connected to our paid advertising is a tool called Unbounce. We use this to collect user information when they submit their personal details to us in response to our adverts. It also records anonymous visits and behaviors of users who do not submit their personal details. All user details collected by Unbounce are stored securely and are confidential, so they are never shared with 3rd parties without your written consent.
When you dial a phone number listed on our website, or a ‘single number’ used in our advertising, your phone call is timestamped, recorded and your phone number is stored securely. This allows us to reestablish contact with potential clients if they are cut off mid-conversation with our team, and it also allows us to understand the quality of service that we deliver by measuring missed call rates and the time taken to answer calls.
How do I turn cookies off?
Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings.
By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.
NB: By default we do not allow Inspectlet to record any information inputted into any of our forms. Your inputted details will not form part of our research.
If you wish to opt out of Inspectlet research, you can do so here: https://www.inspectlet.com/optout
2020 Legal Ltd is committed to protecting and respecting your privacy.
1. What information do we collect?
The following tables set out what personal information we may process, why we process that personal information and the legal basis for such processing:
1.1 Information you give us.
|What personal data might be supplied to us?||Why we process that personal data:||The legal basis for processing that personal data.|
|Client Data: Information about you which relates to your case with us or the instructing client’s case with us. This information may include your name, your postal address, your email address and your telephone and/or mobile number, and such other information as we determine is needed to verify the identity of our clients.||We will process this data to verify your identity, maintain your case with us, to provide our services, to communicate with you and to back up our database. The reason we process this data is to ensure the proper administration of the client’s case and our business and, where you have entered into an agreement with us, for the purposes of fulfilling our contract with you.||The legal basis we rely on for processing this data is as follows:-
Our legitimate interests; or - Fulfilment of our agreement with you or the instructing client; or-Complying with our legal obligations.
|Registration Data: Information you provide when you register to use our website, enter a competition, promotion or survey, or when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.||We will process this data so we can deal with your registration, or other communications or applications, or to address your query or concern. The reason we process this data is to ensure the proper administration of your registration and our business.||
The legal basis we rely on for processing this data is as follows:-Our legitimate interests; or - Consent.
|Communication Data: If you communicate with us (through our website contact form, via email, phone, post or any other means of communication by which you choose to contact us), we will process the information contained in your communication. This information may include your name and contact information, the content of your communication and any metadata our website generates where you communicate with us using the contact form available on our website.||We will process that information so we can correspond with you and keep records of such correspondence.||
The legal basis we rely on for processing this data is as follows:-Our legitimate interests; or - Consent.
|Recruitment Data: Where you register your interest in a current or potential job or role with us, or otherwise provide us with information in relation to a job or role (either directly, indirectly or through an agent who you have instructed for this purpose) we will process your data so that we can assess your suitability for the job or role with us. The data we will retain will include your name, your contact details and your curriculum vitae (CV).||We will process this information so that we can assess your suitability for any current or potential job or roles with us and so that we can contact you about any such opportunities. The reason we are processing this data is to ensure the proper administration of our business. You have also consented to us using your data for these purposes where you have applied for a vacancy or role with us.||
The legal basis we rely on for processing this data is as follows:-Consent; and/or Our legitimate interests.
|Notification Data: Where you have purchased services from us, or where you subscribe to receive our email notifications and/or newsletters, we will process your data so that we can send such email notifications and/or newsletters to you.||We will only process such personal information where you have consented to us doing so.||The legal basis we rely on for processing this data is as follows:- Consent.|
|Regulatory Data: We may process your data if we need to do so in order to comply with our legal and/or regulatory obligations, and/or so that we can protect the vital interests of you or another natural person.||The reason we will process such data is to protect the vital interests of you or another natural person, or in order to comply with our legal and/or regulatory obligations.||The legal basis we rely on for processing this data is as follows:- Vital interests; or- Our legitimate interests; or- Compliance with our legal and regulatory obligations.|
1.2 Information we collect from other sources.
|What personal data might we collect from other sources?||Why we process such personal data:||The legal basis for processing this personal data.|
|Transaction Data: When a client instructs us to provide legal services, the client will need to provide certain information to us so that we can supply those goods / services. The personal information which may be communicated to us in the course of supplying services to our clients may include a data subject’s name, contact details, payment card details and other personal information relevant to a transaction.||We will process that data in order to perform our contract with you and/or our client and to fulfil the transaction. We also need to comply with our regulatory obligations when administering our business.||
The legal basis we rely on for processing this data is as follows:-Performance of our contract with you or our instructing client; or- Our legitimate interests.
|Technical Data: Technical information relating to your use of our websites, including (1) the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform. We may obtain this data through our analytics tracking system; and (2) information about your visit to our website(s), including the full Uniform Resource Locators (URL), clickstream to, through and from our website(s) (including date and time), products and services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.||We process this data so we can monitor and analyse how our websites are used so we can improve our websites and our services. This helps us to administer our business and improve the services we offer.||
The legal basis we rely on for processing this data is as follows:-
Our legitimate interests.
|Third Party Data: This is information we receive about you if you use any of the websites we operate or the services we provide. We are working closely with third parties (including, for example, consultants, business partners, other solicitors and professionals, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We may receive personal data about you from these organisations. Those organisations will have their own privacy policies detailing how they process personal data. In particular, we may receive information from other linked companies. Please see paragraph 3 below for more information.||We process this data so that we can properly administer our business.||The legal basis we rely on for processing this data is as follows:- Our legitimate interests.|
3. When will we disclose your personal data to others?
3.1 We may need to share your personal information with members of our group, which means our associated companies including: Legal Channel Marketing Limited (LCML) Active medical Services Limited (AMSL) MLL Support Services Limited and Polski Translator Services Limited, with further details available about these companies within our Terms of Business. The sharing of your personal information with these companies will purely be to progress your case.
3.2 We may need to share your personal information with certain selected third parties including:
(a) medical experts who are engaged by us to deliver medical reporting services in order to progress our clients’ cases. We engage these people, and they need to process personal data and in particular, special category data on our behalf, in order to perform any contract (to pursue a case on your behalf) we have with you.
(b) (1) Marketing Partners to whom you have provided consent for your details to be passed to us in order to pursue your case, (2) other providers such as vehicle repairers, vehicle hire companies and other services ancillary but vital to the effective progression of your case.
(c) our business partners, suppliers and sub-contractors for the purpose of performing any contract we have with you or them. In particular, we use third party companies to process your personal data in order: (1) to provide our case management system support for us, (2) to carry out our identity and credit verification checks : (3) legal support services (including the processing of information by the courts service and barristers), (4) confidential information destruction and deletion services; (5) data storage services; (6) communication facilities; (7) document production services; (8) event support and management services; (9) public relations services; (10) banking services; (11) to manage legal filings and registrations; (12) legal search services; (13) conferencing facilities and call answering facilities; and (14) any other services which we deem are necessary to properly manage our business and comply with our legal and regulatory obligations.
(d) analytics and search engine providers that assist us in the improvement and optimisation of our website.
3.3 We will also disclose your personal information to third parties in the following circumstances:
(a) If we sell or buy any business or assets, in which case we may need to disclose certain personal data to the prospective seller or buyer of such business or assets.
(b) If all or most of our assets are acquired by a third party, in which case personal data held by us about our clients will be one of the transferred assets.
(c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any legal agreement we have with you; or to protect our rights or property, or the safety of us, our clients, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
4. Where do we store your personal data?
We will always try to ensure that your personal data is processed within the European Economic Area. In some circumstances this will not be possible. In circumstances where it is necessary for us to transfer your personal outside the European Economic Area, we will only transfer such personal data to third parties where we have carried out due diligence on such third parties to ensure they will protect your personal data using similar standards and safeguards as we have. We will also have contractual provisions in place with such third parties to ensure your personal data is protected. Such contractual provisions will be based on the standard contractual clauses approved by the European Commission for the transfer of data outside the EEA or such other appropriate standards as are required from time to time by the European Commission or the UK Government. You consent to the transfer of your personal data outside of the EEA, as long as we comply with these requirements.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not always secure. Although we will do our best to protect your personal data, and we will maintain appropriate technical and organisational measures to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5. Storage and deletion or removal of personal data
(a) Any personal data that we process for the above purposes will be deleted. Where this is not possible, it will not be kept for longer than is necessary. In those circumstances it will be removed from our live systems once we have completed the purpose for which we were processing the personal data. Your personal data will then be put beyond use, and subject to clauses (b) and (c) below we will ensure:
(i) we will not be able (or attempt) to use the personal data to inform any decision in respect of any individual or in a manner that affects the individual in any way;
(ii) we will not give any other organisation access to the personal data;
(iii) we will surround the personal data with appropriate technical and organisational security; and
(iv) We commit to permanent deletion of the information if, or when, this becomes possible.
The purpose for which we are processing your personal data will last for a considerable period (for example, if you are a long term client of ours, we will need to store your data until our relationship with you comes to an end).
(b) We will determine the period for which we need to retain your data, acting reasonably, and taking into consideration a number of factors such as your relationship with us, your engagement with us, and the fulfilment of contracts we have with you.
(c) We may need to retain your personal data where this is necessary to comply with our legal or regulatory obligations, or to protect the vital interest or the vital interests of another natural person.
6. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. Your rights
7.1 Under data protection laws you have the following fundamental rights:
(a) The right to access the personal data we hold about you;
(b) The right to have your personal data corrected if there are errors or inaccuracies in it, or your personal data is incomplete;
(c) The right to restrict the processing we carry out in relation to your personal data;
(d) The right to object to the processing we carry out in relation to your personal data;
(e) The right to have the personal data we hold about you provided to you in a useable format;
(f) The right to complain to a supervisory authority (in the UK this is the Information Commissioner’s Office) about how and/or why we are processing your personal data;
(g) The right to tell us you no longer consent to us processing your personal data. In practice you will usually agree in advance to us using your personal data for marketing purposes and if you no longer wish us to use your personal data for marketing purposes, you can opt out of receiving such marketing messages at any time. You can do this either by unsubscribing from the marketing messages we send you or notifying us at [email protected]
7.2 You can ask us to provide you with details of any personal data we hold about you. You do not have to pay us a fee to access your personal data unless we believe your access request is unfounded, repetitive or excessive. In this case we may charge you a reasonable fee to access your personal data or we may decide not to comply with your request. We will notify you if this is the case. We will require you to provide appropriate evidence of your identity before we respond to your request. Typically this identification evidence will be a photocopy of your passport or photo driving licence, which a solicitor or bank has certified as being a true copy of the original and a copy of a recent utility bill detailing your current address.
7.3 If your personal data has been put beyond use, and the appropriate safeguards listed in 5. (a) (i) – (iv) have been put in place, you will not be able to have access to your personal information.
7.4 Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7.5 If you think that any of the data we hold about you is incorrect or inaccurate, you can contact us to correct such data. Please contact us at [email protected] for these purposes.
9. Information about us
Our data protection officer can be contacted at: complian[email protected] or using the postal address below.
10. Any questions?
Data Protection Officer
2020 Legal Limited
1 Europa House