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Our Cookie Policy

We use cookies on our website. By using our website you agree to this Policy and you consent to our use of cookies in accordance with the terms of this Policy.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

There are two main kinds of cookies: “session” cookies and “persistent” cookies. Session cookies only last for the duration of users using the website and are deleted from your computer when you close your browser, whereas persistent cookies outlast user sessions and remain stored on your computer until deleted, or until they reach their expiry date.

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not.

Cookies do not contain any information that personally identifies you, a cookie in no way gives us access to your computer or any information about you.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Cookies on this Website

Targeting cookies are used to collect information about your browsing habits. They are usually placed by advertising networks. They remember that you have visited a website and this information is shared with other organisations such as media publishers. These organisations do this in order to provide you with targeted adverts more relevant to you and your interests.

By using our website you agree that we can place cookies on your device. If you continue to browse our website we assume that you are happy to receive all cookies served by our site. You can block these cookies using your browser settings, however this may mean that you are unable to access certain parts of our site.

How to control and delete cookies

You may wish to delete cookies by activating the setting on your browser which allows you to refuse the setting of cookies. For comprehensive information on cookies and deletion of cookies please visit: www.allaboutcookies.org/manage-cookies/or you can opt out of third-party vendor’s use of cookies including Google by visiting the Network Advertising Initiative opt out page. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


How do we use cookies?

2020 Legal Ltd uses different 3rd party cookies to make our website better. We use them to understand how visitors use and interact with our website. Amongst other things, the cookies we use allow us to calculate how many visitors we have – anonymously, of course – and how long they stay on our site.


Google Analytics

2020 legal Ltd uses Google Analytics to monitor visits to our website. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States, which are compliant with GDPR guidelines as they’re certified under the EU-US Privacy Shield framework. Google provide this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.


Google Adwords

We use Google AdWords code to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.

We use remarketing codes (DoubleClick) to log when users view specific pages, allowing us to provide targeted advertising in the future.


Hotjar, Taboola, Outbrain, Adalyser, Quantcast, Pinterest, Facebook

To help us improve our website over time and to provide the best experience for our clients, we use a variety of cookies courtesy of these partners to track and analyse user behavior. Much like Google Analytics, this gives us information on the popularity of pages and the way users interact with our paid adverts and marketing content. At a high-level, they can also provide us with anonymized demographic data on assumed interests, ages and behaviours. We use this data to profile our anonymous visitors, so we can understand what works well and what needs to change, so that our visitors only receive the content most appropriate to them. You cannot be identified by the data collected by these partners.



Connected to our paid advertising is a tool called Unbounce. We use this to collect user information when they submit their personal details to us in response to our adverts. It also records anonymous visits and behaviors of users who do not submit their personal details. All user details collected by Unbounce are stored securely and are confidential, so they are never shared with 3rd parties without your written consent.


Response Tap

When you dial a phone number listed on our website, or a ‘single number’ used in our advertising, your phone call is timestamped, recorded and your phone number is stored securely. This allows us to reestablish contact with potential clients if they are cut off mid-conversation with our team, and it also allows us to understand the quality of service that we deliver by measuring missed call rates and the time taken to answer calls.


How do I turn cookies off?

Most browsers accept cookies automatically, but you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. Generally you have the option to accept all cookies, to be notified when a cookie is issued or reject all cookies. Visit the ‘options’ or ‘preferences’ menu on your browser to change settings.


User agreement

By continuing to use our site, you agree to the placement of cookies on your device. If you choose not to receive our cookies, we cannot guarantee that your experience will be as fulfilling as it would otherwise be.



We have engaged Inspectlet to analyse the user behaviour of visitors to this website and provide research information designed to improve the customer experience. Inspectlet's standard use of cookies and other tracking technologies can enable it to have access to Personal Information of visitors to this website. Such access to and use of Personal Information by Inspectlet is governed by Inspectlet's Privacy Policy (https://www.inspectlet.com/legal#privacy) and handling sensitive data: http://www.inspectlet.com/docs#handling_sensitive_data

NB: By default we do not allow Inspectlet to record any information inputted into any of our forms. Your inputted details will not form part of our research.

If you wish to opt out of Inspectlet research, you can do so here: https://www.inspectlet.com/optout