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Whiplash and Neck Injury Claims

After a road accident, it can be a difficult and frustrating time without the added difficulty of an injury.

A photo of Mrs Swaffield

I am very happy and satisfied with the settlement you achieved for me and the service was excellent and thank you very much

Mrs E.Swaffield
Loughborough

Claiming for whiplash

Whiplash injuries are often the result of a sudden violent movement. It stretches and tears the ligaments in the head and neck, sometimes causing further damage to the soft tissue near the top of the spine. Injuries are usually associated with car accidents, but almost any incident involving a sudden movement of the head and neck can lead to a whiplash-type injury, such as playing sports or riding a roller coaster.

Whiplash is often seen as a mild injury, but the effects can last for a long time. In some cases, it can leave an injured person in discomfort for several months. There are also several chronic pain conditions that can develop as a result of a whiplash injury. If you are in a low-speed crash, then you may be at risk of a whiplash injury from the extreme G-forces involved in these kinds of accidents. The sudden acceleration or braking involved creates the “jerking” motion of the head and neck that is a key feature of a whiplash injury.

Whiplash often occurs in accidents at speeds of between 1 and 25 miles per hour. Studies have shown that even accidents at very low speeds (as low as 3 miles per hour) still have the potential for those involved to suffer significant injuries.

We approach whiplash compensation on a case by case basis; considering individual circumstances, specific details of the accident and severity of the injury. The symptoms of whiplash may take weeks, months or longer to appear and can develop into a debilitating injury. At Your Legal Friend, our whiplash compensation solicitors can help you claim justifiable compensation for your injuries.

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Our expert team will call you...

Alison Saul, Director of Personal Injury, leads our Road Accident team with over 15 years of experience. She is a fully qualified solicitor and achieves the highest levels of compensation for people suffering from whiplash.

Whiplash injury claims team

Her team managers are Philip Waters, Lee Quinn, Jenna Hargreaves, and Kathryn Langton.  Philip, Lee, and Jenna all lead Road Traffic Accident focused legal teams cases while Kathryn leads our Personal Injury team. 

Philip is a qualified solicitor with over 18 years’ experience in personal injury compensation.  Before he joined our team, he worked for a large insurance company and has an extensive understanding of how to negotiate with insurers to get maximum compensation for his clients. Philip deals with complex whiplash cases and recently secured £1.6 million in compensation for one of his clients, who suffered catastrophic injuries in a road accident.

Lee has specialised in Personal Injury claims for over 15 years and also manages a wide variety of high value, multifaceted cases. Lee has far-reaching experience, acting on behalf of claimants and defendants, and understands how to secure the highest levels of compensation for the victims of car accidents.

Jenna is a qualified solicitor and has studied to become a barrister. She leads the internal reviews of our case management processes to ensure outstanding and effective case handling and high levels of client satisfaction.

Kathryn is also a qualified solicitor and specialises in work-related accidents, public liability and any accidents abroad.  Kathryn deals with a variety of different cases, often dealing with accidents that involve serious injuries.

If you’d like advice on whether you might be able to pursue a whiplash claim, call our free phone number or submit your details through the form on this page. We’ll be in touch to schedule a phone call at a time that’s convenient for you. If you decide that you’d like to start a claim, one of our specialist whiplash lawyers will be able to tell you whether you can enter into a No Win, No Fee agreement*. This means that, in the event that your claim is unsuccessful, you won’t have to pay any legal costs.

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When would you like us to call?

There are many people injured in accidents each year through no fault of their own and the circumstances will be different in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximum compensation you deserve.

Alison Saul

Director of Personal Injury

What our customers say

Mrs. Vora's portrait

“I found the staff to be friendly, helpful, courteous and they kept me well informed on a regular basis”

Mrs. Vora,
Loughborough

A photo of Mr Dowse

“They acted in a sympathetic and professional manner and resolved my case very efficiently”

Mr Dowse
Leeds

  For a confidential chat, call one of our experts today 0151 550 5228

10 simple steps to claim

Step
1
Getting you back on the road
Step
2
Assessing the damage to your vehicle
Step
3
Arranging your medical assessment
Step
4
Updating you on the other driver's admission of liability
Step
5
Valuing your losses
Step
86
Issuing court proceedingsSending your valuation to the other driver's insurer
Step
7
Negotiating the maximum settlement possible
Step
68
Sending your valuation to the other driver's insurerIssuing court proceedings
Step
9
Confirming your claim has been successful
Step
10
Sending you your compensation payment

Your questions... answered

What is whiplash?

Car accidents can cause you to jerk your head and neck in such a way that stretches and tears your ligaments. It is a common outcome of minor crashes and because of this, people often think it is a mild injury. Whiplash is actually a phrase that covers mild sprains to severe soft tissue damage. Suffering from whiplash can be quite painful and cause major discomfort as it causes damage to the soft tissue at the top of your spine, which could result in it becoming a lifelong injury.

Do I have whiplash?

If you’ve recently been involved in an incident that has caused you to jerk your head or neck in a sharp, abrupt way, it's possible that you could have suffered a whiplash injury. The best thing for you to do is to go to your GP in the days immediately after the incident for an assessment.

Whiplash can happen to cyclists, motorcyclists or even to people playing sports and it is always advisable to seek medical attention, even if your injury only seems mild. Your GP may be able to offer treatment to ease your pain and assess your ability to work with your injury at the same time.

What are the symptoms of whiplash?

As whiplash describes injury to the neck and upper back, stiffness and pain in these areas are the primary symptoms. There are other common symptoms associated with Whiplash, these can include but are not limited to:

  • Headaches
  • Blurred vision and tiredness
  • Swelling, tender inflamed skin
  • Shoulder and arm pain – also back pain, particularly when walking
  • Dizziness, and sickness

How long does it take for whiplash symptoms to appear?

Initial symptoms can appear in the days following your incident but in some cases, it can take several months for the full extent of your injuries to become apparent. Whiplash can then develop into a chronic condition, which again takes time and you will need to have your symptoms assessed as you heal. If you’ve suffered a serious whiplash injury then it may be beneficial for your case to wait until you know the full extent of your injury in order for us to be able to seek the maximum compensation amount for you.

How long does whiplash last?

The effects of a whiplash injury can last a few days, causing minimal disruption to your everyday life. On the other hand, whiplash can also develop into a lifelong condition, which is why it is important to seek medical advice as early as possible. A doctor can refer you for physiotherapy, administer pain treatments and support you in your recovery. If your injury does develop into a chronic condition, your GP will also have then documented and monitored your symptoms making it easier for you to make a claim.

Who can claim for whiplash?

The criteria for a whiplash claim is anyone who has suffered the injury through no fault of their own such as being involved in a non-fault road traffic accident.

When bringing a claim, it must be within three years from the date that the whiplash injury occurred. It must have had an impact on your life in some way, such as loss of earnings due to being unable to work or it could be that your injury prevents you from enjoying activities that you may have carried out in the past.

Can I claim for whiplash as a passenger?

As a passenger, you can claim for whiplash as long as it is within 3 years of the date of the accident. Whiplash as an injury can be suffered by anyone, not just the driver of a car. As a passenger, the process of claiming is much the same as it is if you were the driver and involved in a non-fault road accident.

You can also claim for a whiplash payout as a passenger if the collision was the fault of the driver of the car you were travelling in.

How do I claim for whiplash?

Making a claim for whiplash begins with a phone call with one of our claim advisors to discuss your circumstances. We assess each individual case with care to give you accurate expectations of the amount of compensation you can potentially claim.

We will take details of the incident over the phone to get a full picture of what happened and what steps we need to take next.

Our calls are free and confidential and we aim to call you back within 10 minutes from the time you submitted your initial enquiry. We understand that not everyone has time to talk during normal working hours so we can arrange a phone appointment whenever is convenient for you.

What is the average claim value for whiplash?

We’re often asked “How much compensation can you get for whiplash?” – but the amount received relates to individual circumstances of the incident so it is impossible to give an accurate average whiplash settlement figure.

An average whiplash claim for minor cases may result in a payout of between £1,170-£4,450. Moderate whiplash claims can average between £4,450-£14,500 and in major cases, you can see amounts awarded of between £14,500-£88,000.

Are all whiplash claims the same?

Cases of whiplash vary from person to person, as does the effect of the injury and any damages awarded will reflect this. An experienced personal injury solicitor will negotiate with insurers to ensure that you receive the maximum compensation possible for your injury and circumstances.

Can I claim for mild whiplash?

You can - if the accident happened less than 3 years ago and there has been some effect on your life. Only you can decide if the effects of your injury merit the pursuit of a compensation claim. If you have suffered any loss of earnings or inconvenience, it could be worth discussing the matter further.

What are the symptoms of severe whiplash?

Symptoms of whiplash can sometimes be very severe and may include:

  • Memory loss
  • Problems concentrating
  • Ringing in your ears

If you develop any of these symptoms following an accident, it is important that you seek medical attention as soon as possible. As part of our claims process, we will arrange a medical assessment from an independent clinician, but strongly advise that you seek medical attention from your local GP as soon as you can.

What about fraudulent whiplash claims?

Fraudulent whiplash claims in the UK have been a high profile story in the media this year as fake claims, harm motorists’ insurance, and also pulls resources away from genuine cases. We have a thorough vetting process to ensure that all cases that we take on are from genuine claimants.

Actions to discourage fake claims should not discourage you from making a genuine claim. The safety net of insurance and the processes of claiming compensation exist for a reason. They are there to ensure genuine claims receive due damages and to compensate losses that may have occurred.

Can I claim for whiplash if the accident was my fault?

No - if an accident was your fault, you will not be able to pursue a claim for whiplash. In the event of a collision though, liability is not always clear. It is easy to assume fault in the aftermath of a crash whilst in shock. Do not assume liability for an accident before you are in full possession of the facts and have a clear head to consider the incident. If in doubt, call one of our advisors to discuss your situation further.

What are the 2020 whiplash claims reforms?

A whiplash claims payout in 2017 will look quite different to the expected typical whiplash settlement after the 2020 reforms.

There are changes coming into effect in 2020 based on a 2016 publication from the ministry of justice. This report into the soft tissue injury claims process was aimed at reducing false claims, with whiplash claims being capped.

The changes will introduce a fixed tariff for soft tissue injury claims, which will be set against the duration of your injury if the injury has lasted less than 2 years. It does mean that the amount of compensation you are entitled to will be much lower. All cases under £5000 will be considered small claims for road traffic accidents. This means more motorists will be predicted to go through the small claims court rather than pursuing a claim using a solicitor for car accident claims. The changes also mean that insurers will not be able to offer a settlement unless there has been an independent medical assessment of the claimant.

Read less

What are some lesser-known whiplash injuries?

The symptoms sustained from a whiplash injury may not be so straightforward as many people cynically imagine. Often it is mistakenly presumed that the first reaction is to cry” whiplash” and run to the whiplash compensation and are, “more likely to suffer in silence” for months or maybe years without any treatment.

Those who receive a whiplash injury are likely to experience pain or discomfort in their neck or back when they move. Until certain symptoms, such as excessive tiredness, unexplained weight loss, fever, dizziness, chronic fatigue, even blurred vision occurs, they may simply think to “let nature take its course” and the pain will eventually disappear.

However, as medical research has found, other types of more or less apparent symptoms could emerge, some quite rare but nevertheless could lead to numerous problems related to the whiplash injury hotspots of the neck, head or shoulders.

In some cases, it has been proven that whiplash injury increases the chances of some individuals to suffer from short or long-term jaw pain and dysfunction in one or both of their lower jaw to skull joints. The pain is usually delayed, but eventually, the victim may eventually find the ability to eat or talk increasingly difficult because their jaw is prone to locking or clicking.

Other possible related symptoms, which can appear may be chronic headaches, eye, sinus, throat or facial pain, difficulty swallowing, aching teeth and a sore scalp.

Another less common symptom related to whiplash injury is ‘Lhermitte's Sign’, which affects the spine, limbs or both and is similar to feeling an electrical shock travel down a nerve when the neck is flexed. It could be a sign of nerve damage and a signal misfiring. However, it is also known to be a symptom of various other conditions, including multiple sclerosis.

It’s essential that anyone involved a vehicle collision or a severe fall must immediately seek urgent advice and a thorough examination from their doctor or GP.

Read less

Car accidents can cause you to jerk your head and neck in such a way that stretches and tears your ligaments. It is a common outcome of minor crashes and because of this, people often think it is a mild injury. Whiplash is actually a phrase that covers mild sprains to severe soft tissue damage. Suffering from whiplash can be quite painful and cause major discomfort as it causes damage to the soft tissue at the top of your spine, which could result in it becoming a lifelong injury.

If you’ve recently been involved in an incident that has caused you to jerk your head or neck in a sharp, abrupt way, it's possible that you could have suffered a whiplash injury. The best thing for you to do is to go to your GP in the days immediately after the incident for an assessment.

Whiplash can happen to cyclists, motorcyclists or even to people playing sports and it is always advisable to seek medical attention, even if your injury only seems mild. Your GP may be able to offer treatment to ease your pain and assess your ability to work with your injury at the same time.

As whiplash describes injury to the neck and upper back, stiffness and pain in these areas are the primary symptoms. There are other common symptoms associated with Whiplash, these can include but are not limited to:

  • Headaches
  • Blurred vision and tiredness
  • Swelling, tender inflamed skin
  • Shoulder and arm pain – also back pain, particularly when walking
  • Dizziness, and sickness

Initial symptoms can appear in the days following your incident but in some cases, it can take several months for the full extent of your injuries to become apparent. Whiplash can then develop into a chronic condition, which again takes time and you will need to have your symptoms assessed as you heal. If you’ve suffered a serious whiplash injury then it may be beneficial for your case to wait until you know the full extent of your injury in order for us to be able to seek the maximum compensation amount for you.

The effects of a whiplash injury can last a few days, causing minimal disruption to your everyday life. On the other hand, whiplash can also develop into a lifelong condition, which is why it is important to seek medical advice as early as possible. A doctor can refer you for physiotherapy, administer pain treatments and support you in your recovery. If your injury does develop into a chronic condition, your GP will also have then documented and monitored your symptoms making it easier for you to make a claim.

The criteria for a whiplash claim is anyone who has suffered the injury through no fault of their own such as being involved in a non-fault road traffic accident.

When bringing a claim, it must be within three years from the date that the whiplash injury occurred. It must have had an impact on your life in some way, such as loss of earnings due to being unable to work or it could be that your injury prevents you from enjoying activities that you may have carried out in the past.

As a passenger, you can claim for whiplash as long as it is within 3 years of the date of the accident. Whiplash as an injury can be suffered by anyone, not just the driver of a car. As a passenger, the process of claiming is much the same as it is if you were the driver and involved in a non-fault road accident.

You can also claim for a whiplash payout as a passenger if the collision was the fault of the driver of the car you were travelling in.

Making a claim for whiplash begins with a phone call with one of our claim advisors to discuss your circumstances. We assess each individual case with care to give you accurate expectations of the amount of compensation you can potentially claim.

We will take details of the incident over the phone to get a full picture of what happened and what steps we need to take next.

Our calls are free and confidential and we aim to call you back within 10 minutes from the time you submitted your initial enquiry. We understand that not everyone has time to talk during normal working hours so we can arrange a phone appointment whenever is convenient for you.

We’re often asked “How much compensation can you get for whiplash?” – but the amount received relates to individual circumstances of the incident so it is impossible to give an accurate average whiplash settlement figure.

An average whiplash claim for minor cases may result in a payout of between £1,170-£4,450. Moderate whiplash claims can average between £4,450-£14,500 and in major cases, you can see amounts awarded of between £14,500-£88,000.

Cases of whiplash vary from person to person, as does the effect of the injury and any damages awarded will reflect this. An experienced personal injury solicitor will negotiate with insurers to ensure that you receive the maximum compensation possible for your injury and circumstances.

You can - if the accident happened less than 3 years ago and there has been some effect on your life. Only you can decide if the effects of your injury merit the pursuit of a compensation claim. If you have suffered any loss of earnings or inconvenience, it could be worth discussing the matter further.

Symptoms of whiplash can sometimes be very severe and may include:

  • Memory loss
  • Problems concentrating
  • Ringing in your ears

If you develop any of these symptoms following an accident, it is important that you seek medical attention as soon as possible. As part of our claims process, we will arrange a medical assessment from an independent clinician, but strongly advise that you seek medical attention from your local GP as soon as you can.

Fraudulent whiplash claims in the UK have been a high profile story in the media this year as fake claims, harm motorists’ insurance, and also pulls resources away from genuine cases. We have a thorough vetting process to ensure that all cases that we take on are from genuine claimants.

Actions to discourage fake claims should not discourage you from making a genuine claim. The safety net of insurance and the processes of claiming compensation exist for a reason. They are there to ensure genuine claims receive due damages and to compensate losses that may have occurred.

No - if an accident was your fault, you will not be able to pursue a claim for whiplash. In the event of a collision though, liability is not always clear. It is easy to assume fault in the aftermath of a crash whilst in shock. Do not assume liability for an accident before you are in full possession of the facts and have a clear head to consider the incident. If in doubt, call one of our advisors to discuss your situation further.

A whiplash claims payout in 2017 will look quite different to the expected typical whiplash settlement after the 2020 reforms.

There are changes coming into effect in 2020 based on a 2016 publication from the ministry of justice. This report into the soft tissue injury claims process was aimed at reducing false claims, with whiplash claims being capped.

The changes will introduce a fixed tariff for soft tissue injury claims, which will be set against the duration of your injury if the injury has lasted less than 2 years. It does mean that the amount of compensation you are entitled to will be much lower. All cases under £5000 will be considered small claims for road traffic accidents. This means more motorists will be predicted to go through the small claims court rather than pursuing a claim using a solicitor for car accident claims. The changes also mean that insurers will not be able to offer a settlement unless there has been an independent medical assessment of the claimant.

Read less

The symptoms sustained from a whiplash injury may not be so straightforward as many people cynically imagine. Often it is mistakenly presumed that the first reaction is to cry” whiplash” and run to the whiplash compensation and are, “more likely to suffer in silence” for months or maybe years without any treatment.

Those who receive a whiplash injury are likely to experience pain or discomfort in their neck or back when they move. Until certain symptoms, such as excessive tiredness, unexplained weight loss, fever, dizziness, chronic fatigue, even blurred vision occurs, they may simply think to “let nature take its course” and the pain will eventually disappear.

However, as medical research has found, other types of more or less apparent symptoms could emerge, some quite rare but nevertheless could lead to numerous problems related to the whiplash injury hotspots of the neck, head or shoulders.

In some cases, it has been proven that whiplash injury increases the chances of some individuals to suffer from short or long-term jaw pain and dysfunction in one or both of their lower jaw to skull joints. The pain is usually delayed, but eventually, the victim may eventually find the ability to eat or talk increasingly difficult because their jaw is prone to locking or clicking.

Other possible related symptoms, which can appear may be chronic headaches, eye, sinus, throat or facial pain, difficulty swallowing, aching teeth and a sore scalp.

Another less common symptom related to whiplash injury is ‘Lhermitte's Sign’, which affects the spine, limbs or both and is similar to feeling an electrical shock travel down a nerve when the neck is flexed. It could be a sign of nerve damage and a signal misfiring. However, it is also known to be a symptom of various other conditions, including multiple sclerosis.

It’s essential that anyone involved a vehicle collision or a severe fall must immediately seek urgent advice and a thorough examination from their doctor or GP.

Read less