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Defective Products and Faulty Goods Compensation

Your guide to claiming compensation for defective products

A photo of Mrs Swaffield

I am very happy and satisfied with the settlement you achieved for me and the service was excellent and thank you very much

Mrs E.Swaffield
Loughborough

Defective products claims explained

An accident can be caused by a defective product or service but who you can claim against for personal injury compensation will depend on the product or service you have purchased.

There are many types of defective products such as faulty goods bought from retailers, foreign objects in food and beauty treatments which cause injuries to the skin.

The majority of accidents caused by defective products fall under the sale and supply of goods legislation. We will investigate your claim for you to determine who is responsible for the defective product/service you have been supplied with, whether that be the retailer, manufacturer or supplier of a service. 

For example, a hairdresser colouring your hair or a beauty therapist carrying out a wax treatment could be responsible for causing injury through skin irritation (as a result of failing to properly patch test) or burning/scarring (as a result of failing to test the temperature of the wax).

After any accident, it’s important to make sure you seek independent legal advice to determine your legal rights.

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Our expert team will call you...

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high quality client care.

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton. Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathyrn leads our Personal Injury team. Together they have a wealth of experience in personal injury compensation.

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation. Having previously worked for a large insurance company, he has extensive insights in how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualified solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

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Request a callback that suits you

When would you like us to call?

There are many people injured in accidents each year through no fault of their own and the circumstances will be different in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximum compensation you deserve.

Alison Saul

Director of Personal Injury

What our customers say

Mrs. Vora's portrait

“I found the staff to be friendly, helpful, courteous and they kept me well informed on a regular basis”

Mrs. Vora,
Loughborough

A photo of Mr Dowse

“They acted in a sympathetic and professional manner and resolved my case very efficiently”

Mr Dowse
Leeds

  For a confidential chat, call one of our experts today 0151 550 5228

10 simple steps to claim

Step
1
Obtaining a full description of your accident
Step
2
Obtaining your medical records
Step
3
Contacting the company responsible for your accident
Step
4
Arranging your medical assessment
Step
5
Collating details of your financial loss
Step
86
Negotiating the maximum settlement possibleProviding you with our valuation of your losses
Step
7
Sending your valuation to the other party's insurer
Step
68
Providing you with our valuation of your lossesNegotiating the maximum settlement possible
Step
9
Issuing Court proceedings
Step
10
Sending you your compensation payment

Your questions... answered

What is the time limit on making a defective product claim?

It’s helpful  if you’re quick to start  a claim as the medical records and investigations will be readily available and the detail of the event will still be ‘fresh’ in your mind, which will help when putting your case together. There is also a three year time limit from the injury. Usually if you attempt to bring a claim after this date, it will be considered ‘statute barred’ or ‘out of time’ under the Limitation Act of 1980, Section 11. If you are within the time limit, or are unsure as to whether you fall within the time period allowed, you can speak to us and we’ll be able to advise you as best we can based upon the information you’re able to share with us.

After a free initial phone consultation, a personal injury solicitor can get a feel for your circumstances, the problems you face and consequences you’re having to live with. If they feel that something wasn’t done, that should have been, and your case should be investigated further, they will go on to request copies of your medical records, with your permission. We will tell you if we think you have a case that will succeed and equally importantly if we do no think we will tell you as soon as possible.

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It’s helpful  if you’re quick to start  a claim as the medical records and investigations will be readily available and the detail of the event will still be ‘fresh’ in your mind, which will help when putting your case together. There is also a three year time limit from the injury. Usually if you attempt to bring a claim after this date, it will be considered ‘statute barred’ or ‘out of time’ under the Limitation Act of 1980, Section 11. If you are within the time limit, or are unsure as to whether you fall within the time period allowed, you can speak to us and we’ll be able to advise you as best we can based upon the information you’re able to share with us.

After a free initial phone consultation, a personal injury solicitor can get a feel for your circumstances, the problems you face and consequences you’re having to live with. If they feel that something wasn’t done, that should have been, and your case should be investigated further, they will go on to request copies of your medical records, with your permission. We will tell you if we think you have a case that will succeed and equally importantly if we do no think we will tell you as soon as possible.

Read less