Turkey Holiday Compensation Guide

Making a claim for an accident or illness in Turkey

With incredible scenery, an excellent climate, a clutch of bustling cosmopolitan cities and a rich heritage dating back thousands of years, it’s little wonder that tourists all over the world are still bewitched by Turkey. From the great city of Istanbul (formerly Constantinople) to the stunning beachside resorts of Marmaris and Olu Deniz, Turkey is still a winning attraction for many holidaymakers looking for sun, sea and sand.

Unfortunately for a few tourists, it’s not sun, sea and sand that they find in Turkey – its sudden illness or unforeseen injury. While Turkey can appear idyllic most of the time, there are instances where tourists have been seriously injured or fallen ill while holidaying in the country, prompting them to seek compensation for the stress and trauma on their arrival back in the UK.

That’s where Your Legal Friend comes in. We’re personal injury experts, with a team of specialist solicitors who have experience in managing a wide variety of holiday compensation cases. With more than three decades of experience fighting for personal injury compensation on behalf of our clients, and a 95% success rate that we’re incredibly proud of, we have the skills and track record to secure you the compensation you deserve for your ruined holiday.

Whether you slipped by a poorly maintained hotel pool and spent your holiday in a Turkish hospital, or were confined to your hotel room after eating undercooked food in a local restaurant, we can help recover the cost of your holiday and compensate you for any pain or stress caused.

We offer a no-win, no-fee guarantee that ensures you won’t be left out of pocket by your claim. You’ll only pay us if we’re successful in winning compensation for you.

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Maramis, Turkey

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Our holiday illness team have years of experience pursuing claims on behalf of disappointed holidaymakers.

Our Turkey holiday expert team. We deal with claims arising from accidents and illnesses on holiday in Turkey.

At Your Legal Friend, our experienced holiday sickness solicitors will review your case for holiday illness compensation and take you step by step through the process of pursuing your holiday sickness claim.

If you’d like advice as to whether you might be able to pursue a holiday illness claim, either call our freephone number or submit your details through the form on this page and we’ll be in touch to schedule a phone call at a time that’s convenient for you. If you decide that you’d like to start a claim, one of our lawyers will be able to tell you whether you can enter into a No Win, No Fee agreement*. A ‘No Win, No Fee’ agreement means that in the event your claim is unsuccessful, and you have co-operated fully with us throughout, you won’t have to pay any legal costs, so there’s no financial risk to you.

Talk to us today

For an informal, confidential chat with one of our specialist medical negligence solicitors, call us now on 0151 550 5228(calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

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We'll never sell your data or contact you unnecessarily. Your Legal Friend is a secure and private website.

There are many people injured in accidents each year through no fault of their own and the circumstances will be different in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximum compensation you deserve.

Alison Saul

Director of Personal Injury

What our customers say

“I found the staff to be friendly, helpful, courteous and they kept me well informed on a regular basis”

Mrs. Vora,
Loughborough

“They acted in a sympathetic and professional manner and resolved my case very efficiently”

Mr Dowse
Leeds

For a confidential chat, call one of our experts today 0151 550 5228

10 simple steps to claim

Step
1

Obtaining a full description of your accident or illness

Step
2

Obtaining your medical records

Step
3

Contacting the company responsible for your accident or illness

Step
4

Arranging your medical assessment

Step
5

Collating details of your financial loss

Step
86

Negotiating the maximum settlement possibleProviding you with our valuation of your losses

Step
7

Sending your valuation to the other party's insurer

Step
68

Providing you with our valuation of your lossesNegotiating the maximum settlement possible

Step
9

Issuing Court proceedings

Step
10

Sending you your compensation payment

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Your questions... answered

What are some of the most common illnesses and injuries that affect tourists in Turkey? Can I claim for a road traffic accident in Turkey? Can I claim for something that happened during an excursion, airport transfer, coach trip or an accident in the airport? What can you claim for? What types of claim are unlikely to be successful? How do I get started in claiming compensation? How much compensation will I receive?

What are some of the most common illnesses and injuries that affect tourists in Turkey?

Food poisoning is by far the most common illness we deal with in terms of personal injury claims. Unhygienic food handling practices, an abundance of flies or other insects, and leaving buffet food out for too long in warm temperatures can all be the cause of food poisoning, which can ruin an entire family’s holiday and leave them feeling like their money has been wasted.

Some tourists also contract travel bugs from drinking local water or using contaminated swimming pools. We have plenty of experience in dealing with these cases, and have a 95% success rate when it comes to personal injury claims.

Trips and slips are also a common cause of injury in Turkey. All it takes is an unmarked patch of wet flooring, a poorly maintained poolside area, a trailing wire or an unsafe balcony, and a serious accident could occur. Some holidaymakers experiencing these kinds of accidents have suffered broken bones and severe muscle strains as a result.

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Can I claim for a road traffic accident in Turkey?

If you’re staying in the busy city of Istanbul, or simply visiting the metropolitan centre for a day or two, you could be at risk of being involved in a road traffic accident. The roads in the bigger towns and cities are chaotic, and can present an enormous risk for those more accustomed to the orderly roads of the UK. If you’ve been involved in an accident on the roads, whether you’re a pedestrian, a passenger or a motorist, we could help you make a claim.

Can I claim for something that happened during an excursion, airport transfer, coach trip or an accident in the airport?

Most people visiting Turkey take advantage of the plentiful coach trips and excursions on offer – but with relatively poor health and safety standards, tourists can end up involved in accidents through no fault of their own.

Accidents can happen even before your holiday starts. You may have been injured boarding or disembarking a plane, had an item fall on you from an overhead locker, or been injured retrieving your luggage from the carousel or during your transfer to your hotel. As these are all covered by your package holiday, you could have a valid compensation claim.

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What can you claim for?

Compensation for accidents and illnesses abroad can only be claimed for package holidays, most of which are covered by the Package Travel Regulations 1992. Under Regulation 2(1), hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.

This Regulation states that a package must include the pre-arranged combination of at least two of the following components:

Transport
Accommodation
Other tourist services that are additional to transport or accommodation, and which account for a significant proportion of the package. This can include pre-booked excursions.

If you are harmed while using any facilities promoted or controlled by your tour operator as part of your package, you could have grounds to make a claim for compensation.

Your package holiday organiser can be held responsible if you suffered an injury caused by an accident or illness that happened anywhere on hotel property. They can also be held responsible if an accident takes place or your illness is caused either:

On a pre-booked excursion bought in the UK, or
During a holiday service provided as part of your package bought in the UK.

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What types of claim are unlikely to be successful?

Your package holiday organiser is unlikely to be held responsible if:

Your accident or illness happened during an excursion booked at the hotel or resort, which was not included in your pre-booked package bought in the UK.
An accident happened away from your hotel – unless it was during an excursion you bought in the UK as part of your package.
You tripped on a badly maintained pavement in the local town centre.
The accident was your fault, i.e. you broke the safety rules
Your illness was caused by eating at a local restaurant that was not included as part of your package holiday.

How do I get started in claiming compensation?

If you’ve had a holiday ruined by an accident that wasn’t your fault, or an illness you’ve picked up as a result of someone else’s negligence, Your Legal Friend could help. We’ll support you in making a compensation claim for the pain and stress caused to you while you were abroad, as well as covering additional travel costs and any future medical treatments that might be required throughout your recovery.

First of all, we need to understand what happened to you and why you believe the accident or illness was not your fault. We’ll take statements from you and any witnesses obtain incident reports, and search for medical reports to get a better idea of what happened, how you were affected, what treatment you were given, and whether you are still suffering from your injury or illness.

Then we’ll launch a thorough investigation, with the aim of identifying who was at fault for your injury or illness. Once we’ve discovered whose negligence caused this, can then assess how likely your claim is to succeed and how much compensation we can secure for you.

If you then agree to go ahead, we’ll send your claim to whoever is responsible for your injuries or illness. They can either accept the claim or seek to negotiate a settlement with you – this is often the preferred choice of many larger firms looking to protect their reputation – or they can reject the claim in which case we take the case to Court. In this instance, we’ll manage the process of preparing your claim to go to Court and support you every step of the way.

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How much compensation will I receive?

If your claim is successful, you’ll be awarded compensation. How much you’ll be awarded depends on various criteria:

The severity of the injury or illness. A broken bone or amputation is likely to be classed as far more serious than a muscle strain or stomach bug.
How your life has been affected. Some unfortunate holidaymakers experience life-changing injuries or illnesses while abroad – the compensation awarded will reflect this.
Whether you’ve been left out of pocket. Medical bills and additional travel expenses can wreak havoc on a family’s finances. This part of the compensation sees that you’re adequately compensated for your losses.
Whether you’ll need extra support in the future. If your injury or illness will lead to loss of income, or if you’ll need ongoing treatment and care to deal with the injury, this will be taken into account.

Food poisoning is by far the most common illness we deal with in terms of personal injury claims. Unhygienic food handling practices, an abundance of flies or other insects, and leaving buffet food out for too long in warm temperatures can all be the cause of food poisoning, which can ruin an entire family’s holiday and leave them feeling like their money has been wasted.

Some tourists also contract travel bugs from drinking local water or using contaminated swimming pools. We have plenty of experience in dealing with these cases, and have a 95% success rate when it comes to personal injury claims.

Trips and slips are also a common cause of injury in Turkey. All it takes is an unmarked patch of wet flooring, a poorly maintained poolside area, a trailing wire or an unsafe balcony, and a serious accident could occur. Some holidaymakers experiencing these kinds of accidents have suffered broken bones and severe muscle strains as a result.

Read less

If you’re staying in the busy city of Istanbul, or simply visiting the metropolitan centre for a day or two, you could be at risk of being involved in a road traffic accident. The roads in the bigger towns and cities are chaotic, and can present an enormous risk for those more accustomed to the orderly roads of the UK. If you’ve been involved in an accident on the roads, whether you’re a pedestrian, a passenger or a motorist, we could help you make a claim.

Most people visiting Turkey take advantage of the plentiful coach trips and excursions on offer – but with relatively poor health and safety standards, tourists can end up involved in accidents through no fault of their own.

Accidents can happen even before your holiday starts. You may have been injured boarding or disembarking a plane, had an item fall on you from an overhead locker, or been injured retrieving your luggage from the carousel or during your transfer to your hotel. As these are all covered by your package holiday, you could have a valid compensation claim.

Read less

Compensation for accidents and illnesses abroad can only be claimed for package holidays, most of which are covered by the Package Travel Regulations 1992. Under Regulation 2(1), hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.

This Regulation states that a package must include the pre-arranged combination of at least two of the following components:

Transport
Accommodation
Other tourist services that are additional to transport or accommodation, and which account for a significant proportion of the package. This can include pre-booked excursions.

If you are harmed while using any facilities promoted or controlled by your tour operator as part of your package, you could have grounds to make a claim for compensation.

Your package holiday organiser can be held responsible if you suffered an injury caused by an accident or illness that happened anywhere on hotel property. They can also be held responsible if an accident takes place or your illness is caused either:

On a pre-booked excursion bought in the UK, or
During a holiday service provided as part of your package bought in the UK.

Read less

Your package holiday organiser is unlikely to be held responsible if:

Your accident or illness happened during an excursion booked at the hotel or resort, which was not included in your pre-booked package bought in the UK.
An accident happened away from your hotel – unless it was during an excursion you bought in the UK as part of your package.
You tripped on a badly maintained pavement in the local town centre.
The accident was your fault, i.e. you broke the safety rules
Your illness was caused by eating at a local restaurant that was not included as part of your package holiday.

If you’ve had a holiday ruined by an accident that wasn’t your fault, or an illness you’ve picked up as a result of someone else’s negligence, Your Legal Friend could help. We’ll support you in making a compensation claim for the pain and stress caused to you while you were abroad, as well as covering additional travel costs and any future medical treatments that might be required throughout your recovery.

First of all, we need to understand what happened to you and why you believe the accident or illness was not your fault. We’ll take statements from you and any witnesses obtain incident reports, and search for medical reports to get a better idea of what happened, how you were affected, what treatment you were given, and whether you are still suffering from your injury or illness.

Then we’ll launch a thorough investigation, with the aim of identifying who was at fault for your injury or illness. Once we’ve discovered whose negligence caused this, can then assess how likely your claim is to succeed and how much compensation we can secure for you.

If you then agree to go ahead, we’ll send your claim to whoever is responsible for your injuries or illness. They can either accept the claim or seek to negotiate a settlement with you – this is often the preferred choice of many larger firms looking to protect their reputation – or they can reject the claim in which case we take the case to Court. In this instance, we’ll manage the process of preparing your claim to go to Court and support you every step of the way.

Read less

If your claim is successful, you’ll be awarded compensation. How much you’ll be awarded depends on various criteria:

The severity of the injury or illness. A broken bone or amputation is likely to be classed as far more serious than a muscle strain or stomach bug.
How your life has been affected. Some unfortunate holidaymakers experience life-changing injuries or illnesses while abroad – the compensation awarded will reflect this.
Whether you’ve been left out of pocket. Medical bills and additional travel expenses can wreak havoc on a family’s finances. This part of the compensation sees that you’re adequately compensated for your losses.
Whether you’ll need extra support in the future. If your injury or illness will lead to loss of income, or if you’ll need ongoing treatment and care to deal with the injury, this will be taken into account.