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Mexico

Mexico Holiday Compensation Guide

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Making a claim for an accident or illness in Mexico

With everything from ancient monuments and bustling cities to steamy jungles and luxury coastal resorts, Mexico has everything a holidaymaker could ever wish for. Whether you’re staying in Cancun, the paradise resort with plenty of all-inclusive hotels, or Mexico City, the revamped capital with a plethora of culinary delights and plenty of culture, you’re sure to have an unforgettable trip to this diverse and vibrant country.

Unless of course, you or a member of your party falls ill, or are involved in an accident, during your trip. Suddenly, your days have gone from lounging by the beach and exploring local sights to being confined to a hotel room or pacing the halls of a Mexican hospital. You might even be forced to extend your holiday, with costly extra flights on top of the prospect of medical bills.

If you’ve been involved in an accident or fallen ill while on holiday in Mexico, Your Legal Friend can help you make a claim for compensation. With an expert team on hand to take your case, we can help make sure you’re compensated for any pain, stress or trauma you might have experienced that certainly wasn’t part of your planned itinerary.

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Our expert team will call you...

Our holiday illness team have years of experience pursuing claims on behalf of disappointed holidaymakers.

Our Mexico holiday claims expert team. We deal with claims arising from accidents and illnesses occurring on holiday in Mexico.

At Your Legal Friend, our experienced holiday sickness solicitors will review your case for holiday illness compensation and take you step by step through the process of pursuing your holiday sickness claim.

If you’d like advice as to whether you might be able to pursue a holiday illness claim, either call our freephone number or submit your details through the form on this page and we’ll be in touch to schedule a phone call at a time that’s convenient for you. If you decide that you’d like to start a claim, one of our lawyers will be able to tell you whether you can enter into a No Win, No Fee agreement*. A ‘No Win, No Fee’ agreement means that in the event your claim is unsuccessful, and you have co-operated fully with us throughout, you won’t have to pay any legal costs, so there’s no financial risk to you.

Talk to us today

For an informal, confidential chat with one of our specialist medical negligence solicitors, call us now on 0151 550 5228(calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

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Request a callback that suits you

When would you like us to call?

There are many people injured in accidents each year through no fault of their own and the circumstances will be different in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximum compensation you deserve.

Alison Saul

Director of Personal Injury

What our customers say

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“I found the staff to be friendly, helpful, courteous and they kept me well informed on a regular basis”

Mrs. Vora,
Loughborough

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“They acted in a sympathetic and professional manner and resolved my case very efficiently”

Mr Dowse
Leeds

  For a confidential chat, call one of our experts today 0151 550 5228

10 simple steps to claim

Step
1
Obtaining a full description of your accident or illness
Step
2
Obtaining your medical records
Step
3
Contacting the company responsible for your accident or illness
Step
4
Arranging your medical assessment
Step
5
Collating details of your financial loss
Step
86
Negotiating the maximum settlement possibleProviding you with our valuation of your losses
Step
7
Sending your valuation to the other party's insurer
Step
68
Providing you with our valuation of your lossesNegotiating the maximum settlement possible
Step
9
Issuing Court proceedings
Step
10
Sending you your compensation payment

Your questions... answered

What are some common accidents and illnesses in Mexico?

Here are some of the most common illnesses and injuries that affect tourists visiting Mexico:

Travel bugs, food poisoning and other illnesses

Food poisoning is the most common cause of illness for all tourists heading to foreign countries. In Mexico recently there have been reports of salmonella, E.coli, cryptosporidium and Giardia Lamblia, all illnesses which can cause severe stomach upsets diarrhoea and nausea; there have even been reports of holidaymakers vomiting blood due to these infections.

Illnesses contracted from unhygienic swimming pools are also among the most common – we’ve fought many cases for clients who have fallen ill in this manner while on holiday.

Road traffic accidents

The main cities in Mexico are incredibly chaotic, especially for motorists. Both motorists and pedestrians can be severely at risk when they venture into the busier areas, purely because of the hectic traffic conditions. Road traffic accidents are common, and can be catastrophic for holidaymakers.

Excursions, airport accidents, coach trips

Many travel operators in Mexico offer coach trips and excursions to some of the more remote attractions – but unfortunately, with poor health and safety standards throughout the country, accidents can occur on these trips. If you’ve experienced an accident during a trip away from your hotel, you could make a personal injury claim.

Airport accidents are also on the rise – whether you’ve been injured stepping off the plane, waiting for your luggage or during a transfer to your hotel, we could help you pursue compensation.

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What you can claim for?

Compensation for accidents and illnesses abroad can only be claimed for package holidays, most of which are covered by the Package Travel Regulations 1992. Under Regulation 2(1), hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.

This Regulation states that a package must include the pre-arranged combination of at least two of the following components:

  • Transport
  • Accommodation
  • Other tourist services that are additional to transport or accommodation, and which account for a significant proportion of the package.  This can include pre-booked excursions.

If you are harmed while using any facilities promoted or controlled by your tour operator as part of your package, you could have grounds to make a claim for compensation.

Your package holiday organiser can be held responsible if you suffered an injury caused by an accident or illness that happened anywhere on hotel property. They can also be held responsible if an accident takes place or your illness is caused either:

  • On a pre-booked excursion bought in the UK, or
  • During a holiday service provided as part of your package bought in the UK.
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What are some common reasons for a failed claim?

Your package holiday organiser is unlikely to be held responsible if:

  • Your accident or illness happened during an excursion booked at the hotel or resort, which was not included in your pre-booked package, bought in the UK.
  • An accident happened away from your hotel – unless it was during an excursion you bought in the UK as part of your package.
  • You tripped on a badly maintained pavement in the local town centre.
  • The accident was your fault, i.e. you broke the safety rules
  • Your illness was caused by eating at a local restaurant that was not included as part of your package holiday.

Is there a time limit on making a claim?

The Package Travel Regulations 1992 allow you 3 years to make a claim from the date when the illness or accident occurred.  However if your illness or accident happened on a cruise, this would be governed by the Athens Convention which are a different set of regulations that  only allow 2 years in which to make a claim.

How do I begin to claim compensation?

If you’ve had a holiday ruined by an accident that wasn’t your fault, or an illness you’ve picked up as a result of someone else’s negligence, Your Legal Friend could help. We’ll support you in making a compensation claim for the pain and stress caused to you while you were abroad, as well as covering additional travel costs and any future medical treatments that might be required throughout your recovery.

First of all, we need to understand what happened to you and why you believe the accident or illness was not your fault. We’ll take statements from you and any witnesses obtain incident reports, and search for medical reports to get a better idea of what happened, how you were affected, what treatment you were given, and whether you are still suffering from your injury or illness.

Then we’ll launch a thorough investigation, with the aim of identifying who was at fault for your injury or illness. Once we’ve discovered whose negligence caused this, can then assess how likely your claim is to succeed and how much compensation we can secure for you.

If you then agree to go ahead, we’ll send your claim to whoever is responsible for your injuries or illness. They can either accept the claim or seek to negotiate a settlement with you – this is often the preferred choice of many larger firms looking to protect their reputation – or they can reject the claim in which case we take the case to Court. In this instance, we’ll manage the process of preparing your claim to go to Court and support you every step of the way.

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What happens if my claim is successful?

If your claim is successful, you’ll be awarded compensation. How much you’ll be awarded depends on various criteria:

  • The severity of the injury or illness. A broken bone or amputation is likely to be classed as far more serious than a muscle strain or stomach bug.
  • How your life has been affected. Some unfortunate holidaymakers experience life-changing injuries or illnesses while abroad – the compensation awarded will reflect this.
  • Whether you’ve been left out of pocket. Medical bills and additional travel expenses can wreak havoc on a family’s finances. This part of the compensation sees that you’re adequately compensated for your losses.
  • Whether you’ll need extra support in the future. If your injury or illness will lead to loss of income, or if you’ll need ongoing treatment and care to deal with the injury, this will be taken into account.

Here are some of the most common illnesses and injuries that affect tourists visiting Mexico:

Travel bugs, food poisoning and other illnesses

Food poisoning is the most common cause of illness for all tourists heading to foreign countries. In Mexico recently there have been reports of salmonella, E.coli, cryptosporidium and Giardia Lamblia, all illnesses which can cause severe stomach upsets diarrhoea and nausea; there have even been reports of holidaymakers vomiting blood due to these infections.

Illnesses contracted from unhygienic swimming pools are also among the most common – we’ve fought many cases for clients who have fallen ill in this manner while on holiday.

Road traffic accidents

The main cities in Mexico are incredibly chaotic, especially for motorists. Both motorists and pedestrians can be severely at risk when they venture into the busier areas, purely because of the hectic traffic conditions. Road traffic accidents are common, and can be catastrophic for holidaymakers.

Excursions, airport accidents, coach trips

Many travel operators in Mexico offer coach trips and excursions to some of the more remote attractions – but unfortunately, with poor health and safety standards throughout the country, accidents can occur on these trips. If you’ve experienced an accident during a trip away from your hotel, you could make a personal injury claim.

Airport accidents are also on the rise – whether you’ve been injured stepping off the plane, waiting for your luggage or during a transfer to your hotel, we could help you pursue compensation.

Read less

Compensation for accidents and illnesses abroad can only be claimed for package holidays, most of which are covered by the Package Travel Regulations 1992. Under Regulation 2(1), hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.

This Regulation states that a package must include the pre-arranged combination of at least two of the following components:

  • Transport
  • Accommodation
  • Other tourist services that are additional to transport or accommodation, and which account for a significant proportion of the package.  This can include pre-booked excursions.

If you are harmed while using any facilities promoted or controlled by your tour operator as part of your package, you could have grounds to make a claim for compensation.

Your package holiday organiser can be held responsible if you suffered an injury caused by an accident or illness that happened anywhere on hotel property. They can also be held responsible if an accident takes place or your illness is caused either:

  • On a pre-booked excursion bought in the UK, or
  • During a holiday service provided as part of your package bought in the UK.
Read less

Your package holiday organiser is unlikely to be held responsible if:

  • Your accident or illness happened during an excursion booked at the hotel or resort, which was not included in your pre-booked package, bought in the UK.
  • An accident happened away from your hotel – unless it was during an excursion you bought in the UK as part of your package.
  • You tripped on a badly maintained pavement in the local town centre.
  • The accident was your fault, i.e. you broke the safety rules
  • Your illness was caused by eating at a local restaurant that was not included as part of your package holiday.

The Package Travel Regulations 1992 allow you 3 years to make a claim from the date when the illness or accident occurred.  However if your illness or accident happened on a cruise, this would be governed by the Athens Convention which are a different set of regulations that  only allow 2 years in which to make a claim.

If you’ve had a holiday ruined by an accident that wasn’t your fault, or an illness you’ve picked up as a result of someone else’s negligence, Your Legal Friend could help. We’ll support you in making a compensation claim for the pain and stress caused to you while you were abroad, as well as covering additional travel costs and any future medical treatments that might be required throughout your recovery.

First of all, we need to understand what happened to you and why you believe the accident or illness was not your fault. We’ll take statements from you and any witnesses obtain incident reports, and search for medical reports to get a better idea of what happened, how you were affected, what treatment you were given, and whether you are still suffering from your injury or illness.

Then we’ll launch a thorough investigation, with the aim of identifying who was at fault for your injury or illness. Once we’ve discovered whose negligence caused this, can then assess how likely your claim is to succeed and how much compensation we can secure for you.

If you then agree to go ahead, we’ll send your claim to whoever is responsible for your injuries or illness. They can either accept the claim or seek to negotiate a settlement with you – this is often the preferred choice of many larger firms looking to protect their reputation – or they can reject the claim in which case we take the case to Court. In this instance, we’ll manage the process of preparing your claim to go to Court and support you every step of the way.

Read less

If your claim is successful, you’ll be awarded compensation. How much you’ll be awarded depends on various criteria:

  • The severity of the injury or illness. A broken bone or amputation is likely to be classed as far more serious than a muscle strain or stomach bug.
  • How your life has been affected. Some unfortunate holidaymakers experience life-changing injuries or illnesses while abroad – the compensation awarded will reflect this.
  • Whether you’ve been left out of pocket. Medical bills and additional travel expenses can wreak havoc on a family’s finances. This part of the compensation sees that you’re adequately compensated for your losses.
  • Whether you’ll need extra support in the future. If your injury or illness will lead to loss of income, or if you’ll need ongoing treatment and care to deal with the injury, this will be taken into account.

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