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Mauritius Holiday Claims

What happens when your dream holiday destination turns into a nightmare?

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I am very happy and satisfied with the settlement you achieved for me and the service was excellent and thank you very much

Mrs E.Swaffield
Loughborough

Claiming for Mauritius holiday compensation

Mauritius is one of the world’s prime destinations for weddings and honeymoons – but beyond the sun-kissed beaches and beautiful vistas, there’s a wealth of heritage and history just waiting to be discovered. The culture in Mauritius is an eclectic combination of British, French, Indian and Chinese, which makes holidays in this country a totally unique experience! Whether you’re enjoying a relaxing break with the entire family or a secluded getaway with your new husband or wife, there’s something for everyone to fall in love with in Mauritius.

Mauritius is made up of many small resorts. The island’s eastern resorts – ideal for watching the sunrise in the morning – include Pointe Jerome, Belle Mare Plage, Blue Bay and Mahebourg. If you feel you want to catch a sunset instead, head for the western side of the island, where Grand Baie and Pointe aux Piments are sure to satisfy you.

Mauritius isn’t all relaxing by the pool and watching sunsets. Diving and snorkelling are both available along much of the island’s coastline, and you can trek into the jungle to enjoy a plethora of mountain trails and picturesque sugar plantations.

Day trips are also on offer all over the island, taking tourists to some of Mauritius’ best attractions. The mind-blowing Botanical Gardens would rival any cosmopolitan capital, and the Black River Gorges National Park is a great place to explore on a cooler day.

Mauritius’ incredible climate, beautiful landscape, and friendliness have seen it transform into a tourist paradise. Luxury hotels jut out over crystal-clear waters, while inland, the steamy jungle is ripe for exploration.

It sounds idyllic – but some holidays to Mauritius don’t end up with a fairytale ending. Every year tourists suffer accidents and illnesses on the island and even end up cutting their holiday short to seek treatment at home.

At Your Legal Friend, we can help you to make a compensation claim if you’ve suffered an accident or fallen ill while on holiday in Mauritius. We know that nothing can replace the happy memories from what should have been a special holiday – but we’ll fight your corner to help ensure you get the compensation you deserve.

Perhaps you slipped in your hotel lobby and ended up suffering a broken bone. Perhaps contaminated food has left you with a severe infection – one which cut your holiday short or forced you to recover in your hotel room. Whatever your illness or injury, we can help.

We’re confident that our specialist personal injury solicitors have the expertise and experience to successfully secure the compensation you deserve. Thanks to our no-win, no-fee guarantee; we can offer you total peace of mind, knowing you won’t have to pay any legal fees unless your compensation claim is successful. Get in touch with our team today to start your claim.

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Our expert team will call you...

With over thirty years of experience in personal injury claims, we are experts in our field. We boast a 95% success rate and have recovered over £200,000,000 for our clients in the last ten years alone. 

Mauritius holiday claims team

We’re confident that we have the skills to secure the compensation you deserve.  What’s more, we take care of everything for you so your claim is fast and hassle-free.

Our no-win, no-fee guarantee means there are no upfront fees to pay, so even if you’re still paying off medical bills or additional travel expenses from your holiday, you won’t need to worry about finding any extra money to pursue your claim.

Iain McCrave

Iain is an Assistant Fee Earner with the travel team and has 9 years’ experience in litigation dealing with all aspects of the claims process. Iain enjoys listening to music and travelling.

Kathryn Langton

Kathryn, also a qualified Solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

Anita Carroll

Anita began working with us as a Paralegal in 2010 and, after securing a training contract, qualified as a Solicitor in February 2015. She manages a mixed caseload, including holiday illness cases. She is also a married Mum to 3 girls (18, 13 and 6) and they are her hobby!

Alison Saul

Alison Saul, Director of Personal Injury leads our Personal Injury, Road Accident and Holiday Illness teams. A fully qualified Solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high-quality client care.

Marta Skornog

Marta began working with us in 2012 as a Paralegal. She deals with RTA and Holiday Illness cases for both English and Polish speaking clients. Outside of work, Marta enjoys yoga, socialising and going to the movies.

Lee Quinn

Lee is a Fee Earner Manager, with 20 years’ experience in PI litigation. He runs both Holiday Illness and RTA cases and has teams who deal with Polish Speaking Clients for both also. He’s a father of one who loves to travel, last year he completed the Marathon Des Sables a 230k race across the Sahara desert.

Michelle Craven

Michelle has worked with us as a Legal Assistant since 2011. Outside of work she enjoys spending time with her 5-year-old son.

Suzanne Wibberley

Suzanne is an Assistant Fee Earner to Lee Quinn and works with the travel team.  Suzanne has 12 years experience in PI litigation and deals with both Holiday illness and RTA cases.  Suzanne is currently undertaking her Ilex studies.  In her spare time, Suzanne enjoys going to the gym and socialising with friends.

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Request a callback that suits you

When would you like us to call?

There are many people injured in accidents each year through no fault of their own and the circumstances will be different in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximum compensation you deserve.

Alison Saul

Director of Personal Injury

What our customers say

Mrs. Vora's portrait

“I found the staff to be friendly, helpful, courteous and they kept me well informed on a regular basis”

Mrs. Vora,
Loughborough

A photo of Mr Dowse

“They acted in a sympathetic and professional manner and resolved my case very efficiently”

Mr Dowse
Leeds

  For a confidential chat, call one of our experts today 0151 550 5228

10 simple steps to claim

Step
1
Obtaining a full description of your accident or illness
Step
2
Obtaining your medical records
Step
3
Contacting the company responsible for your accident or illness
Step
4
Arranging your medical assessment
Step
5
Collating details of your financial loss
Step
86
Negotiating the maximum settlement possibleProviding you with our valuation of your losses
Step
7
Sending your valuation to the other party's insurer
Step
68
Providing you with our valuation of your lossesNegotiating the maximum settlement possible
Step
9
Issuing Court proceedings
Step
10
Sending you your compensation payment

Your questions... answered

What are the most common accidents and illnesses in Mauritius?

Here are some of the main accidents, illnesses and injuries that you may face if you’re planning to holiday in Mauritius:

Travel bugs and sickness

Mauritius’ hotels are renowned for their world-beating food, but that doesn’t mean some tourists don’t occasionally suffer from food poisoning or similar illnesses. Hotel buffets are notorious for causing these types of illness – the food is often re-heated and left out for long periods of time, making it a breeding ground for harmful bacteria.

Pool areas can also breed bacteria, especially if they’re poorly maintained and unclean.

Slips, trips and falls

Slips, trips and falls can happen anywhere in the world – but they’re especially stressful when they happen in the midst of a holiday. A trailing wire within a hotel, a slippery wet floor in a museum or an unsafe balcony can result in serious injuries, and could see victims receive large sums of compensation depending on the severity of their accident.

Watersports accidents

Many of those visiting Mauritius like to go snorkelling or scuba diving – but without the proper equipment and instruction, this can go horribly wrong. This could be due to an instructor giving inadequate safety advice, or a piece of equipment being faulty or broken.

Excursions, accidents in airports, transfers, coach trips

Most people visiting Mauritius take advantage of the excursions on offer – but with relatively poor health and safety standards, tourists can end up involved in accidents through no fault of their own.

Accidents can happen even before your holiday starts.  You may have been injured boarding or disembarking a plane, had an item fall on you from an overhead locker, or been injured retrieving your luggage from the carousel or during your transfer to your hotel.  As these are all covered by your package holiday, you could have a valid compensation claim.

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What can I claim for?

Compensation for accidents and illnesses abroad can only be claimed for package holidays, most of which are covered by the Package Travel Regulations. Under Regulation 2(1), hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.

This Regulation states that a package must include the pre-arranged combination of at least two of the following components:

  • Transport
  • Accommodation
  • Other tourist services that are additional to transport or accommodation, and which account for a significant proportion of the package.  This can include pre-booked excursions.

If you are harmed while using any facilities promoted or controlled by your tour operator as part of your package, you could have grounds to make a claim for compensation.

Could my package holiday organizer be liable for my accident?

Your package holiday organiser can be held responsible if you suffered an injury caused by an accident or illness that happened anywhere on hotel property. They can also be held responsible if an accident takes place or your illness is caused either:

  • On a pre-booked excursion bought in the UK, or
  • During a holiday service provided as part of your package bought in the UK.

However, your package holiday organiser is unlikely to be held responsible if:

  • Your accident or illness happened during an excursion booked at the hotel or resort, which was not included in your pre-booked package bought in the UK.
  • An accident happened away from your hotel – unless it was during an excursion you bought in the UK as part of your package.
  • You tripped on a badly maintained pavement in the local town centre.
  • The accident was your fault, i.e. you broke the safety rules
  • Your illness was caused by eating at a local restaurant that was not included as part of your package holiday.

How long do I have to make a claim?

The Package Travel Regulations 1992 allow you 3 years to make a claim from the date when the illness or accident occurred.  However, if your illness or accident happened on a cruise, this would be governed by the Athens Convention which are a different set of regulations that only allow 2 years in which to make a claim.

What is your process for claiming compensation?

If you’ve had a holiday ruined by an accident that wasn’t your fault, or an illness you’ve picked up as a result of someone else’s negligence, Your Legal Friend could help. We’ll support you in making a compensation claim for the pain and stress caused to you while you were abroad, as well as covering additional travel costs and any future medical treatments that might be required throughout your recovery.

First of all, we need to understand what happened to you and why you believe the accident or illness was not your fault. We’ll take statements from you and any witnesses, obtain incident reports, and search for medical reports to get a better idea of what happened, how you were affected, what treatment you were given, and whether you are still suffering from your injury or illness.

Then we’ll launch a thorough investigation, with the aim of identifying who was at fault for your injury or illness. Once we’ve discovered whose negligence caused this, can then assess how likely your claim is to succeed and how much compensation we can secure for you.

If you then agree to go ahead, we’ll send your claim to whoever is responsible for your injuries or illness. They can either accept the claim and seek to negotiate a settlement with you – this is often the preferred choice of many larger firms looking to protect their reputation – or they can reject the claim in which case we take the case to Court. In this instance, we’ll manage the process of preparing your claim to go to Court and support you every step of the way.

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How much compensation will I get?

If your claim is successful, you’ll be awarded compensation. How much you’ll be awarded depends on various criteria:

  • The severity of the injury or illness. A broken bone or amputation is likely to be classed as far more serious than a muscle strain or stomach bug. How your life has been affected. Some unfortunate holidaymakers experience life-changing injuries or illnesses while abroad – the compensation awarded will reflect this.
  • Whether you’ve been left out of pocket. Medical bills and additional travel expenses can wreak havoc on a family’s finances. This part of the compensation sees that you’re adequately compensated for your losses.
  • Whether you’ll need extra support in the future. If your injury or illness will lead to loss of income, or if you’ll need ongoing treatment and care to deal with the injury, this will be taken into account.

Here are some of the main accidents, illnesses and injuries that you may face if you’re planning to holiday in Mauritius:

Travel bugs and sickness

Mauritius’ hotels are renowned for their world-beating food, but that doesn’t mean some tourists don’t occasionally suffer from food poisoning or similar illnesses. Hotel buffets are notorious for causing these types of illness – the food is often re-heated and left out for long periods of time, making it a breeding ground for harmful bacteria.

Pool areas can also breed bacteria, especially if they’re poorly maintained and unclean.

Slips, trips and falls

Slips, trips and falls can happen anywhere in the world – but they’re especially stressful when they happen in the midst of a holiday. A trailing wire within a hotel, a slippery wet floor in a museum or an unsafe balcony can result in serious injuries, and could see victims receive large sums of compensation depending on the severity of their accident.

Watersports accidents

Many of those visiting Mauritius like to go snorkelling or scuba diving – but without the proper equipment and instruction, this can go horribly wrong. This could be due to an instructor giving inadequate safety advice, or a piece of equipment being faulty or broken.

Excursions, accidents in airports, transfers, coach trips

Most people visiting Mauritius take advantage of the excursions on offer – but with relatively poor health and safety standards, tourists can end up involved in accidents through no fault of their own.

Accidents can happen even before your holiday starts.  You may have been injured boarding or disembarking a plane, had an item fall on you from an overhead locker, or been injured retrieving your luggage from the carousel or during your transfer to your hotel.  As these are all covered by your package holiday, you could have a valid compensation claim.

Read less

Compensation for accidents and illnesses abroad can only be claimed for package holidays, most of which are covered by the Package Travel Regulations. Under Regulation 2(1), hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.

This Regulation states that a package must include the pre-arranged combination of at least two of the following components:

  • Transport
  • Accommodation
  • Other tourist services that are additional to transport or accommodation, and which account for a significant proportion of the package.  This can include pre-booked excursions.

If you are harmed while using any facilities promoted or controlled by your tour operator as part of your package, you could have grounds to make a claim for compensation.

Your package holiday organiser can be held responsible if you suffered an injury caused by an accident or illness that happened anywhere on hotel property. They can also be held responsible if an accident takes place or your illness is caused either:

  • On a pre-booked excursion bought in the UK, or
  • During a holiday service provided as part of your package bought in the UK.

However, your package holiday organiser is unlikely to be held responsible if:

  • Your accident or illness happened during an excursion booked at the hotel or resort, which was not included in your pre-booked package bought in the UK.
  • An accident happened away from your hotel – unless it was during an excursion you bought in the UK as part of your package.
  • You tripped on a badly maintained pavement in the local town centre.
  • The accident was your fault, i.e. you broke the safety rules
  • Your illness was caused by eating at a local restaurant that was not included as part of your package holiday.

The Package Travel Regulations 1992 allow you 3 years to make a claim from the date when the illness or accident occurred.  However, if your illness or accident happened on a cruise, this would be governed by the Athens Convention which are a different set of regulations that only allow 2 years in which to make a claim.

If you’ve had a holiday ruined by an accident that wasn’t your fault, or an illness you’ve picked up as a result of someone else’s negligence, Your Legal Friend could help. We’ll support you in making a compensation claim for the pain and stress caused to you while you were abroad, as well as covering additional travel costs and any future medical treatments that might be required throughout your recovery.

First of all, we need to understand what happened to you and why you believe the accident or illness was not your fault. We’ll take statements from you and any witnesses, obtain incident reports, and search for medical reports to get a better idea of what happened, how you were affected, what treatment you were given, and whether you are still suffering from your injury or illness.

Then we’ll launch a thorough investigation, with the aim of identifying who was at fault for your injury or illness. Once we’ve discovered whose negligence caused this, can then assess how likely your claim is to succeed and how much compensation we can secure for you.

If you then agree to go ahead, we’ll send your claim to whoever is responsible for your injuries or illness. They can either accept the claim and seek to negotiate a settlement with you – this is often the preferred choice of many larger firms looking to protect their reputation – or they can reject the claim in which case we take the case to Court. In this instance, we’ll manage the process of preparing your claim to go to Court and support you every step of the way.

Read less

If your claim is successful, you’ll be awarded compensation. How much you’ll be awarded depends on various criteria:

  • The severity of the injury or illness. A broken bone or amputation is likely to be classed as far more serious than a muscle strain or stomach bug. How your life has been affected. Some unfortunate holidaymakers experience life-changing injuries or illnesses while abroad – the compensation awarded will reflect this.
  • Whether you’ve been left out of pocket. Medical bills and additional travel expenses can wreak havoc on a family’s finances. This part of the compensation sees that you’re adequately compensated for your losses.
  • Whether you’ll need extra support in the future. If your injury or illness will lead to loss of income, or if you’ll need ongoing treatment and care to deal with the injury, this will be taken into account.

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