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Caribbean Holiday Claims

What happens when your dream holiday destination turns into a nightmare?

A photo of Mrs Swaffield

I am very happy and satisfied with the settlement you achieved for me and the service was excellent and thank you very much

Mrs E.Swaffield
Loughborough

Making a Caribbean holiday claim

The Caribbean has been one of the world’s most sensational and popular holiday destinations for many years. With hotspots like Barbados, Jamaica, St Lucia and Antigua, it’s no surprise that this collection of beautiful islands is loved by travellers.

But not all holidays to the Caribbean end happily for tourists. Some endure painful injuries and terrifying accidents, while others are struck down in the middle of their dream holiday by debilitating viruses and infections, which leave them confined to their hotel beds – or worse, in hospital.

If your holiday has been turned upside-down because of an accident or injury, the specialist holiday compensation team at Your Legal Friend can help.

At Your Legal Friend, we have over thirty years’ experience in personal injury compensation, a 95% success rate, and we’ve secured over £200,000,000 in compensation for our clients in the last ten years alone. Our expert team of specialist personal injury solicitors can help you win the compensation you deserve for your ruined holiday.

We’ll take the stress out of your legal action, supporting you throughout your claim and fighting to get you the maximum compensation. Our no-win, no-fee guarantee means you don’t have to worry about paying upfront legal fees, giving you extra peace of mind while you pursue your claim.

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Our expert team will call you...

Alison Saul, Director of Personal Injury leads our Personal Injury and Road Accident teams. A fully qualified solicitor with over 15 years of experience and expertise, Alison is dedicated to achieving the highest levels of compensation for her clients as well as ensuring high-quality client care.

Caribbean holiday claims team

Alison is assisted by her team managers, Philip Waters Lee Quinn, Jenna Hargreaves, and Kathryn Langton. Philip, Lee, and Jenna lead legal teams focussing on Road Traffic Accident cases while Kathryn leads our Personal Injury team. Together they have a wealth of experience in personal injury compensation.

Philip, a qualified solicitor, has over 18 years’ experience in personal injury compensation. Having previously worked for a large insurance company, he has extensive insights on how to engage effectively with insurers to achieve the level of compensation our clients deserve. Philip deals with cases of high value, complex cases, and recently secured £1.6 million in compensation for one of his clients who suffered catastrophic injuries in a road accident.

Lee has over 15 years’ specialist experience in Personal Injury claims and also manages a wide variety of high value, complex cases. Lee has extensive experience of working with insurance companies, acting for both claimants and defendants, and so understands how to secure the highest levels of compensation for the victims of road traffic accidents.

Jenna is a qualified solicitor and has studied to become a barrister. Jenna leads the internal reviews of our case management processes to ensure excellent, efficient case handling and high levels of client satisfaction.

Kathryn, also a qualified solicitor, specialises in accidents at work, public liability and accidents abroad. Kathryn deals with a wide variety of cases, often including accidents that involve serious, complex injuries.

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Request a callback that suits you

When would you like us to call?

There are many people injured in accidents each year through no fault of their own and the circumstances will be different in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximum compensation you deserve.

Alison Saul

Director of Personal Injury

What our customers say

Mrs. Vora's portrait

“I found the staff to be friendly, helpful, courteous and they kept me well informed on a regular basis”

Mrs. Vora,
Loughborough

A photo of Mr Dowse

“They acted in a sympathetic and professional manner and resolved my case very efficiently”

Mr Dowse
Leeds

  For a confidential chat, call one of our experts today 0151 550 5228

10 simple steps to claim

Step
1
Obtaining a full description of your accident or illness
Step
2
Obtaining your medical records
Step
3
Contacting the company responsible for your accident or illness
Step
4
Arranging your medical assessment
Step
5
Collating details of your financial loss
Step
86
Negotiating the maximum settlement possibleProviding you with our valuation of your losses
Step
7
Sending your valuation to the other party's insurer
Step
68
Providing you with our valuation of your lossesNegotiating the maximum settlement possible
Step
9
Issuing Court proceedings
Step
10
Sending you your compensation payment

Your questions... answered

What are the most common accidents and illnesses in the Caribbean?

White sandy beaches and crystal clear water is the epitome of a Caribbean beachside holiday. The summer months of June, July and August are the most popular times, especially for parents with kids at school. The Caribbean is always a great choice for families due to the easy living nature of the islands – beach days, fun-filled poolside games and a little bit of culture and history for the grownups should they want it. But, accidents and illnesses do still happen in the Caribbean.

Trips, slips and falls

With the heat of the Caribbean, it is not uncommon for the resort poolside to see a busy turnover which means lots of potential for injury. Although poolside surfaces are generally non-slip, trips, falls and cuts do happen both at the pool and in areas where water has been tracked onto slippery surfaces. The significant lack of cautionary slippery floor signs lends itself to slips and falls. 

Watersport Accidents

The Caribbean is awash with all sorts of water-based activities from jet skis, water skiing and kite surfing to inflatable water icebergs, kayaks, shark diving, scuba diving, snorkelling activities, parasailing and banana boat rides. Where there is water involved, there are bound to be accidents ranging from minor cuts and bruises to unfortunate fatalities.

ATV and Scooter Accidents

Despite the temptation to do so, the best advice is not to rent a scooter on any of the islands. Road surfaces are not even, roads are narrow and taxis are renowned for their carelessness. ATVing your way around the jungle forest or beach dunes is also cause for concern. ATVs are major safety risks, hard to control at speed and are surprisingly unstable.

Sunburn and dehydration

The number of tourists who get sunburnt and dehydrate will come of no surprise. What may shock is that depending on the degree of sunburn, it can be extremely dangerous. Dehydration is also common with severe cases requiring medical attention.

Food poisoning and travel bugs

As with any foreign country, uncooked food, eggs and unclean water can cause any number of devastating illnesses such as food poisoning, Gastrointestinal upset, Legionnaires, Shigella, Salmonella, E-Coli and Campylobacter. With the number of visitors to the Caribbean over the course of even just a week, a lack of hand sanitizers and implementation of proper hygiene routines at hotel resorts and surrounding eateries can lead to a range over all sorts of other illnesses also. 

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What are the Package Travel Regulations?

Doing your homework beforehand is always crucial. You may not be able to make a claim for an accident, which occurred on holiday if the package you book does not fall within the meaning of the Package Travel Regulations.

Regulation 2(1) of the Package Travel Regulations states that a package provides for the pre-arranged combination of at least two of the following components:

  • Transport
  • Accommodation
  • Other tourist services not additional to transport or accommodation, and accounts for a significant proportion of the package

A “package” holiday can be booked where the accommodation and the flights are supplied by two different suppliers but are presented by an agent or third party in a combined service offering.

Despite being sold as a package holiday it should be made quite clear to you that there are two separate contracts - one with the airline and one with the accommodation provider. It’s important to watch out for phrases used, such as 'dynamic packaging', 'tailor-made holiday' or 'flight plus hotel deal' as these types of holidays may not be packages – so always check with the provider.

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How long do I have to make a claim?

It’s beneficial if you’re quick to pursue a claim as you will have your paperwork immediately available and the detail of the event will still be ‘fresh’ in your mind. There is a three-year time limit from the ‘date of knowledge’. This is when you first learned that falling sick on holiday was the fault of your holiday provider. If you try to bring a claim after this date, legislation states that it is ‘statute barred’ or ‘out of time’ as per the Limitation Act of 1980, section 11. If you are within this time limit, we will advise you as best we can, based upon the information you’re able to share with us.

Following a free phone consultation, a holiday sickness solicitor can assess your circumstances. This includes your personal problems and consequences of falling sick on holiday. If they feel that you have a holiday sickness claim, they may request copies of your medical records. This will be with your permission, to assess the extent of your illness, and we will then discuss whether if it is viable to claim holiday illness compensation.

Read less

Why should I contact Your Legal Friend about my Caribbean holiday claim?

  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • Help and support you with your claim against the travel company or carrier
  • 30 years’ experience in personal injury compensation

White sandy beaches and crystal clear water is the epitome of a Caribbean beachside holiday. The summer months of June, July and August are the most popular times, especially for parents with kids at school. The Caribbean is always a great choice for families due to the easy living nature of the islands – beach days, fun-filled poolside games and a little bit of culture and history for the grownups should they want it. But, accidents and illnesses do still happen in the Caribbean.

Trips, slips and falls

With the heat of the Caribbean, it is not uncommon for the resort poolside to see a busy turnover which means lots of potential for injury. Although poolside surfaces are generally non-slip, trips, falls and cuts do happen both at the pool and in areas where water has been tracked onto slippery surfaces. The significant lack of cautionary slippery floor signs lends itself to slips and falls. 

Watersport Accidents

The Caribbean is awash with all sorts of water-based activities from jet skis, water skiing and kite surfing to inflatable water icebergs, kayaks, shark diving, scuba diving, snorkelling activities, parasailing and banana boat rides. Where there is water involved, there are bound to be accidents ranging from minor cuts and bruises to unfortunate fatalities.

ATV and Scooter Accidents

Despite the temptation to do so, the best advice is not to rent a scooter on any of the islands. Road surfaces are not even, roads are narrow and taxis are renowned for their carelessness. ATVing your way around the jungle forest or beach dunes is also cause for concern. ATVs are major safety risks, hard to control at speed and are surprisingly unstable.

Sunburn and dehydration

The number of tourists who get sunburnt and dehydrate will come of no surprise. What may shock is that depending on the degree of sunburn, it can be extremely dangerous. Dehydration is also common with severe cases requiring medical attention.

Food poisoning and travel bugs

As with any foreign country, uncooked food, eggs and unclean water can cause any number of devastating illnesses such as food poisoning, Gastrointestinal upset, Legionnaires, Shigella, Salmonella, E-Coli and Campylobacter. With the number of visitors to the Caribbean over the course of even just a week, a lack of hand sanitizers and implementation of proper hygiene routines at hotel resorts and surrounding eateries can lead to a range over all sorts of other illnesses also. 

Read less

Doing your homework beforehand is always crucial. You may not be able to make a claim for an accident, which occurred on holiday if the package you book does not fall within the meaning of the Package Travel Regulations.

Regulation 2(1) of the Package Travel Regulations states that a package provides for the pre-arranged combination of at least two of the following components:

  • Transport
  • Accommodation
  • Other tourist services not additional to transport or accommodation, and accounts for a significant proportion of the package

A “package” holiday can be booked where the accommodation and the flights are supplied by two different suppliers but are presented by an agent or third party in a combined service offering.

Despite being sold as a package holiday it should be made quite clear to you that there are two separate contracts - one with the airline and one with the accommodation provider. It’s important to watch out for phrases used, such as 'dynamic packaging', 'tailor-made holiday' or 'flight plus hotel deal' as these types of holidays may not be packages – so always check with the provider.

Read less

It’s beneficial if you’re quick to pursue a claim as you will have your paperwork immediately available and the detail of the event will still be ‘fresh’ in your mind. There is a three-year time limit from the ‘date of knowledge’. This is when you first learned that falling sick on holiday was the fault of your holiday provider. If you try to bring a claim after this date, legislation states that it is ‘statute barred’ or ‘out of time’ as per the Limitation Act of 1980, section 11. If you are within this time limit, we will advise you as best we can, based upon the information you’re able to share with us.

Following a free phone consultation, a holiday sickness solicitor can assess your circumstances. This includes your personal problems and consequences of falling sick on holiday. If they feel that you have a holiday sickness claim, they may request copies of your medical records. This will be with your permission, to assess the extent of your illness, and we will then discuss whether if it is viable to claim holiday illness compensation.

Read less
  • No win, no fee - guaranteed
  • 95% success rate in personal injury claims
  • Over £200,000,000 successfully won in the last ten years alone
  • Help and support you with your claim against the travel company or carrier
  • 30 years’ experience in personal injury compensation

More about us and our services