Hotel Accident Compensation Claims
Your Legal Friend have been a huge help throughout this whole process and I can’t thank them enough. The team showed real compassion and sensitivity and I would highly recommend them.
Mr Williams
Betws-Y-Coed
Finding the right hotel is one of the most important aspects of planning a holiday abroad. Wherever your holiday destination and whatever the types of amenities offered, you expect a standard of cleanliness, safety and hygiene to be properly maintained throughout. Yet many holiday injuries occur in and around the hotel and, frequently, in the hotel room itself.
Typical hotel room accidents include:
Room accidents can also be caused by the neglect or failure of the hotel to maintain, repair or replace items, such as:
If you have suffered an injury while staying at a hotel abroad, you may have a claim for compensation. Depending on the specific circumstances of your case, you may be able to bring a claim from within the UK or in the country where the incident occurred.
It is important to record as much information about your accident or injury including:
We specialise in acting on behalf of anyone who has suffered from a holiday accident through no fault of their own and wishes to claim compensation.
With over 30 years’ experience in all aspects of international personal injury law, we can provide you with expert guidance and support every step of the way to secure you the best possible compensation. We can also help you to claim back any additional expenses you have suffered as a result of your accident, such as:
Our holiday illness team have years of experience pursuing claims on behalf of disappointed holidaymakers.
At Your Legal Friend, our experienced holiday sickness solicitors will review your case for holiday illness compensation and take you step by step through the process of pursuing your holiday sickness claim.
Read moreIf you’d like advice as to whether you might be able to pursue a holiday illness claim, either call our freephone number or submit your details through the form on this page and we’ll be in touch to schedule a phone call at a time that’s convenient for you. If you decide that you’d like to start a claim, one of our lawyers will be able to tell you whether you can enter into a No Win, No Fee agreement*. A ‘No Win, No Fee’ agreement means that in the event your claim is unsuccessful, and you have co-operated fully with us throughout, you won’t have to pay any legal costs, so there’s no financial risk to you.
For an informal, confidential chat with one of our specialist medical negligence solicitors, call us now (calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.
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There are many people injured in accidents each year through no fault of their own and the circumstances will be different in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximum compensation you deserve.
Director of Personal Injury
“I found the staff to be friendly, helpful, courteous and they kept me well informed on a regular basis”
Mrs. Vora,
Loughborough
“They acted in a sympathetic and professional manner and resolved my case very efficiently”
Mr Dowse
Leeds
Falls from balconies / windows
One of the most severe and fatal of all hotel room injuries can be caused by a fall from an unsecured balcony or open window without a secure lock. Young children can easily squeeze through balconies with low ledges or wide gaps.
Wet surfaces
Marble or polished floor tiles in hotel receptions, landings and hallways are often responsible for preventable slips and trips. Spillage or excess liquid can be left behind by cleaners, other hotel users or from a leak onto the floor surface. There can often be a lengthy time delay before the problem is noticed by hotel staff and a hazard warning sign put into place before the liquid is removed.
Read moreHotel maintenance
The failure by a hotel to regularly maintain areas of the grounds or put risk prevention measures into place can lead to slips, trips and serious injury.
Common hazards can include:
Your UK Package tour operator can be found liable for a breach in regulations, which led to your accident and it is always recommended to seek appropriate legal advice to ensure your case is heard.
Read lessIf you are injured in an accident in your hotel room or on hotel property, your package holiday organiser could be held responsible. Your organiser will usually be held responsible for your accident
If it is proven that your hotel or accommodation was badly maintained or dangerous or if you were not warned in advance about possible accident risks.
Under Regulation 2(1) of the Package Travel Regulations 1992, hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.
If you are on a package holiday and your tour operator or hotel is found to be in breach of the regulations, you are entitled to make a claim for compensation.
As with any accident or injury abroad, it is essential to:
Firstly, alert the hotel manager and ask for the hotel accident book to record your accident.
Secondly, speak to your holiday rep or contact their offices to also let them know.
You must also make a note of the key details by:
Taking photos of the hotel / resort and area where your accident happened – and recording the date and time the photographs were taken.
Taking details of any witnesses - keep a note of names, addresses and email addresses so you can contact them should you need their help.
Read moreKeeping all booking records - including terms and conditions.
Making notes - about any assistance provided by the hotel and tour operator, including written reports.
Keeping a diary of your injuries – ensure that nothing is forgotten or not correctly remembered when recalling events with a medical expert / solicitor.
Keeping receipts for any costs incurred - as a result of the accident i.e. medical fees, taxis, prescriptions.
Arranging a medical examination - with your GP/ local surgery when you return home.
Seeking legal advice - on return from your holiday.
Read lessIf you have an accident in your hotel room or on hotel property, your holiday organiser will usually be held responsible for your accident.
You will need to prove that they or their representative was negligent if your hotel or accommodation was:
Regulation 2(1) of the Package Travel Regulations 1992 places a ‘duty of care’ on hotel owners and tour operators towards the health and safety of you, your family and anyone else in your party.
Read moreUnder the Package Travel Regulations 1992, your UK Package tour operator:
If you are on a package holiday and have good reason to believe your UK Package tour operator is liable for a breach in regulations, you are entitled to make a claim for compensation. It is always recommended to seek appropriate legal advice to ensure your case will be heard.
Building your case and making a claim requires the in-depth knowledge of a specialist solicitor.
Read lessFalls from balconies / windows
One of the most severe and fatal of all hotel room injuries can be caused by a fall from an unsecured balcony or open window without a secure lock. Young children can easily squeeze through balconies with low ledges or wide gaps.
Wet surfaces
Marble or polished floor tiles in hotel receptions, landings and hallways are often responsible for preventable slips and trips. Spillage or excess liquid can be left behind by cleaners, other hotel users or from a leak onto the floor surface. There can often be a lengthy time delay before the problem is noticed by hotel staff and a hazard warning sign put into place before the liquid is removed.
Read moreHotel maintenance
The failure by a hotel to regularly maintain areas of the grounds or put risk prevention measures into place can lead to slips, trips and serious injury.
Common hazards can include:
Your UK Package tour operator can be found liable for a breach in regulations, which led to your accident and it is always recommended to seek appropriate legal advice to ensure your case is heard.
Read lessIf you are injured in an accident in your hotel room or on hotel property, your package holiday organiser could be held responsible. Your organiser will usually be held responsible for your accident
If it is proven that your hotel or accommodation was badly maintained or dangerous or if you were not warned in advance about possible accident risks.
Under Regulation 2(1) of the Package Travel Regulations 1992, hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.
If you are on a package holiday and your tour operator or hotel is found to be in breach of the regulations, you are entitled to make a claim for compensation.
As with any accident or injury abroad, it is essential to:
Firstly, alert the hotel manager and ask for the hotel accident book to record your accident.
Secondly, speak to your holiday rep or contact their offices to also let them know.
You must also make a note of the key details by:
Taking photos of the hotel / resort and area where your accident happened – and recording the date and time the photographs were taken.
Taking details of any witnesses - keep a note of names, addresses and email addresses so you can contact them should you need their help.
Read moreKeeping all booking records - including terms and conditions.
Making notes - about any assistance provided by the hotel and tour operator, including written reports.
Keeping a diary of your injuries – ensure that nothing is forgotten or not correctly remembered when recalling events with a medical expert / solicitor.
Keeping receipts for any costs incurred - as a result of the accident i.e. medical fees, taxis, prescriptions.
Arranging a medical examination - with your GP/ local surgery when you return home.
Seeking legal advice - on return from your holiday.
Read lessIf you have an accident in your hotel room or on hotel property, your holiday organiser will usually be held responsible for your accident.
You will need to prove that they or their representative was negligent if your hotel or accommodation was:
Regulation 2(1) of the Package Travel Regulations 1992 places a ‘duty of care’ on hotel owners and tour operators towards the health and safety of you, your family and anyone else in your party.
Read moreUnder the Package Travel Regulations 1992, your UK Package tour operator:
If you are on a package holiday and have good reason to believe your UK Package tour operator is liable for a breach in regulations, you are entitled to make a claim for compensation. It is always recommended to seek appropriate legal advice to ensure your case will be heard.
Building your case and making a claim requires the in-depth knowledge of a specialist solicitor.
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