Hotel Accident Compensation Claims

Making a hotel accident claim

Finding the right hotel is one of the most important aspects of planning a holiday abroad. Wherever your holiday destination and whatever the types of amenities offered, you expect a standard of cleanliness, safety and hygiene to be properly maintained throughout. Yet many holiday injuries occur in and around the hotel and, frequently, in the hotel room itself.

Typical hotel room accidents include:

Slips and falls in the bath or shower
Scalds and burns from incorrect temperature settings on shower units or heated towel rails
Cuts and bruising caused by poorly positioned shelves and cabinets.

Room accidents can also be caused by the neglect or failure of the hotel to maintain, repair or replace items, such as:

Sofas or beds – where hidden structural damage causes a mattress to collapse
Poorly installed bathroom fixtures and fittings
Faulty electrics – affecting tableside lamps and shaving sockets.

If you have suffered an injury while staying at a hotel abroad, you may have a claim for compensation. Depending on the specific circumstances of your case, you may be able to bring a claim from within the UK or in the country where the incident occurred.

It is important to record as much information about your accident or injury including:

Clear details about your hotel and resort
All booking records, including terms and conditions
Any photographs of the area where your accident happened
Information about any assistance provided by the hotel and tour operator, including written reports
Any witness contact details.

We specialise in acting on behalf of anyone who has suffered from a holiday accident through no fault of their own and wishes to claim compensation.

With over 30 years’ experience in all aspects of international personal injury law, we can provide you with expert guidance and support every step of the way to secure you the best possible compensation. We can also help you to claim back any additional expenses you have suffered as a result of your accident, such as:

Any medical expenses you had to meet whilst on holiday
Time taken off work on your return from holiday
Missing out on any holiday activities that your injury prevented you from participating in.

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Wet floor sign by hotel swimming pool

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Our expert team will call you...

Our holiday illness team have years of experience pursuing claims on behalf of disappointed holidaymakers.

Our Hotel Accidents holiday claims expert team.

At Your Legal Friend, our experienced holiday sickness solicitors will review your case for holiday illness compensation and take you step by step through the process of pursuing your holiday sickness claim.

If you’d like advice as to whether you might be able to pursue a holiday illness claim, either call our freephone number or submit your details through the form on this page and we’ll be in touch to schedule a phone call at a time that’s convenient for you. If you decide that you’d like to start a claim, one of our lawyers will be able to tell you whether you can enter into a No Win, No Fee agreement*. A ‘No Win, No Fee’ agreement means that in the event your claim is unsuccessful, and you have co-operated fully with us throughout, you won’t have to pay any legal costs, so there’s no financial risk to you.

Talk to us today

For an informal, confidential chat with one of our specialist medical negligence solicitors, call us now (calls free from landlines and mobiles). Or just complete the 'Start a new claim’ option on the right and we'll call you straight back.

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We'll never sell your data or contact you unnecessarily. Your Legal Friend is a secure and private website.

There are many people injured in accidents each year through no fault of their own and the circumstances will be different in each instance. Our team has extensive experience of successfully managing a wide range of personal injury claims, so we can help you secure the maximum compensation you deserve.

Alison Saul

Director of Personal Injury

What our customers say

“I found the staff to be friendly, helpful, courteous and they kept me well informed on a regular basis”

Mrs. Vora,
Loughborough

“They acted in a sympathetic and professional manner and resolved my case very efficiently”

Mr Dowse
Leeds

For a confidential chat, call one of our experts today 0151 550 5228

10 simple steps to claim

Step
1

Obtaining a full description of your accident or illness

Step
2

Obtaining your medical records

Step
3

Contacting the company responsible for your accident or illness

Step
4

Arranging your medical assessment

Step
5

Collating details of your financial loss

Step
86

Negotiating the maximum settlement possibleProviding you with our valuation of your losses

Step
7

Sending your valuation to the other party's insurer

Step
68

Providing you with our valuation of your lossesNegotiating the maximum settlement possible

Step
9

Issuing Court proceedings

Step
10

Sending you your compensation payment

START YOUR CLAIM ONLINE NOW

Your questions... answered

What are some other types of hotel accidents? When could I make a claim for a hotel accident? I had an accident at my hotel - what do I do? Making a claim – what you need to know

What are some other types of hotel accidents?

Falls from balconies / windows

One of the most severe and fatal of all hotel room injuries can be caused by a fall from an unsecured balcony or open window without a secure lock. Young children can easily squeeze through balconies with low ledges or wide gaps.

Wet surfaces

Marble or polished floor tiles in hotel receptions, landings and hallways are often responsible for preventable slips and trips. Spillage or excess liquid can be left behind by cleaners, other hotel users or from a leak onto the floor surface. There can often be a lengthy time delay before the problem is noticed by hotel staff and a hazard warning sign put into place before the liquid is removed.

Hotel maintenance

The failure by a hotel to regularly maintain areas of the grounds or put risk prevention measures into place can lead to slips, trips and serious injury.

Common hazards can include:

Broken tiles / walking surfaces
Exposed cables
Poorly-lit stairways
Loose support rails

Your UK Package tour operator can be found liable for a breach in regulations, which led to your accident and it is always recommended to seek appropriate legal advice to ensure your case is heard.

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When could I make a claim for a hotel accident?

If you are injured in an accident in your hotel room or on hotel property, your package holiday organiser could be held responsible. Your organiser will usually be held responsible for your accident

If it is proven that your hotel or accommodation was badly maintained or dangerous or if you were not warned in advance about possible accident risks.

Under Regulation 2(1) of the Package Travel Regulations 1992, hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.

If you are on a package holiday and your tour operator or hotel is found to be in breach of the regulations, you are entitled to make a claim for compensation.

I had an accident at my hotel - what do I do?

As with any accident or injury abroad, it is essential to:

Report exactly what has happened.
Record as much information about your accident / injury.

Firstly, alert the hotel manager and ask for the hotel accident book to record your accident.

Secondly, speak to your holiday rep or contact their offices to also let them know.

You must also make a note of the key details by:

Taking photos of the hotel / resort and area where your accident happened – and recording the date and time the photographs were taken.

Taking details of any witnesses - keep a note of names, addresses and email addresses so you can contact them should you need their help.

Keeping all booking records - including terms and conditions.

Making notes - about any assistance provided by the hotel and tour operator, including written reports.

Keeping a diary of your injuries – ensure that nothing is forgotten or not correctly remembered when recalling events with a medical expert / solicitor.

Keeping receipts for any costs incurred - as a result of the accident i.e. medical fees, taxis, prescriptions.

Arranging a medical examination - with your GP/ local surgery when you return home.

Seeking legal advice - on return from your holiday.

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Making a claim – what you need to know

If you have an accident in your hotel room or on hotel property, your holiday organiser will usually be held responsible for your accident.

You will need to prove that they or their representative was negligent if your hotel or accommodation was:

Badly maintained or dangerous
You were not warned in advance about possible accident risks

Regulation 2(1) of the Package Travel Regulations 1992 places a ‘duty of care’ on hotel owners and tour operators towards the health and safety of you, your family and anyone else in your party.

Under the Package Travel Regulations 1992, your UK Package tour operator:

Has a responsibility for ensuring that your holiday is provided to a reasonable standard.
Is liable to pay compensation if you or a member of your family suffered and accident because the hotel resorts where you were staying failed to take reasonable care.
Is responsible for making sure its suppliers perform their obligations properly.

If you are on a package holiday and have good reason to believe your UK Package tour operator is liable for a breach in regulations, you are entitled to make a claim for compensation. It is always recommended to seek appropriate legal advice to ensure your case will be heard.

Building your case and making a claim requires the in-depth knowledge of a specialist solicitor.

Read less

Falls from balconies / windows

One of the most severe and fatal of all hotel room injuries can be caused by a fall from an unsecured balcony or open window without a secure lock. Young children can easily squeeze through balconies with low ledges or wide gaps.

Wet surfaces

Marble or polished floor tiles in hotel receptions, landings and hallways are often responsible for preventable slips and trips. Spillage or excess liquid can be left behind by cleaners, other hotel users or from a leak onto the floor surface. There can often be a lengthy time delay before the problem is noticed by hotel staff and a hazard warning sign put into place before the liquid is removed.

Hotel maintenance

The failure by a hotel to regularly maintain areas of the grounds or put risk prevention measures into place can lead to slips, trips and serious injury.

Common hazards can include:

Broken tiles / walking surfaces
Exposed cables
Poorly-lit stairways
Loose support rails

Your UK Package tour operator can be found liable for a breach in regulations, which led to your accident and it is always recommended to seek appropriate legal advice to ensure your case is heard.

Read less

If you are injured in an accident in your hotel room or on hotel property, your package holiday organiser could be held responsible. Your organiser will usually be held responsible for your accident

If it is proven that your hotel or accommodation was badly maintained or dangerous or if you were not warned in advance about possible accident risks.

Under Regulation 2(1) of the Package Travel Regulations 1992, hotel owners and tour operators have a ‘duty of care’ towards the health and safety of you, your family and anyone else in your party.

If you are on a package holiday and your tour operator or hotel is found to be in breach of the regulations, you are entitled to make a claim for compensation.

As with any accident or injury abroad, it is essential to:

Report exactly what has happened.
Record as much information about your accident / injury.

Firstly, alert the hotel manager and ask for the hotel accident book to record your accident.

Secondly, speak to your holiday rep or contact their offices to also let them know.

You must also make a note of the key details by:

Taking photos of the hotel / resort and area where your accident happened – and recording the date and time the photographs were taken.

Taking details of any witnesses - keep a note of names, addresses and email addresses so you can contact them should you need their help.

Keeping all booking records - including terms and conditions.

Making notes - about any assistance provided by the hotel and tour operator, including written reports.

Keeping a diary of your injuries – ensure that nothing is forgotten or not correctly remembered when recalling events with a medical expert / solicitor.

Keeping receipts for any costs incurred - as a result of the accident i.e. medical fees, taxis, prescriptions.

Arranging a medical examination - with your GP/ local surgery when you return home.

Seeking legal advice - on return from your holiday.

Read less

If you have an accident in your hotel room or on hotel property, your holiday organiser will usually be held responsible for your accident.

You will need to prove that they or their representative was negligent if your hotel or accommodation was:

Badly maintained or dangerous
You were not warned in advance about possible accident risks

Regulation 2(1) of the Package Travel Regulations 1992 places a ‘duty of care’ on hotel owners and tour operators towards the health and safety of you, your family and anyone else in your party.

Under the Package Travel Regulations 1992, your UK Package tour operator:

Has a responsibility for ensuring that your holiday is provided to a reasonable standard.
Is liable to pay compensation if you or a member of your family suffered and accident because the hotel resorts where you were staying failed to take reasonable care.
Is responsible for making sure its suppliers perform their obligations properly.

If you are on a package holiday and have good reason to believe your UK Package tour operator is liable for a breach in regulations, you are entitled to make a claim for compensation. It is always recommended to seek appropriate legal advice to ensure your case will be heard.

Building your case and making a claim requires the in-depth knowledge of a specialist solicitor.

Read less