As with any accident or injury abroad, it is essential to:
- Report exactly what has happened.
- Record as much information about your accident / injury.
Firstly, alert the hotel manager and ask for the hotel accident book to record your accident.
Secondly, speak to your holiday rep or contact their offices to also let them know.
You must also make a note of the key details by:
Taking photos of the hotel / resort and area where your accident happened – and recording the date and time the photographs were taken.
Taking details of any witnesses - keep a note of names, addresses and email addresses so you can contact them should you need their help.
Keeping all booking records - including terms and conditions.
Making notes - about any assistance provided by the hotel and tour operator, including written reports.
Keeping a diary of your injuries – ensure that nothing is forgotten or not correctly remembered when recalling events with a medical expert / solicitor.
Keeping receipts for any costs incurred - as a result of the accident i.e. medical fees, taxis, prescriptions.
Arranging a medical examination - with your GP/ local surgery when you return home.
Seeking legal advice - on return from your holiday.