We are committed to providing a high-quality legal service to all our clients. When something goes wrong we need you to tell us about it. This will help us to improve our standards.
If you have any concerns we encourage you to raise these, in the first instance, with your file handler and/or their Manager. Many clients prefer to seek to resolve complaints informally in this way as it often results in concerns being resolved more quickly; usually by telephone within a few days.
If, however, you are unhappy with the outcome of our informal investigation or you would prefer us to investigate your complaint formally, please follow the procedure below.